Product quality consistently stands out in reviews, with many noting that items arrive in excellent condition, often better than expected, including skis and boots that are well-adjusted, waxed, and sharpened. Customers highlight the affordability of the equipment, appreciating the great value for money it provides. Delivery performance is another strong point, with numerous comments on the fast shipping times and careful packaging ensuring items arrive promptly and safely.
As for the skiocass, nothing to say, product conforms, just have to test them? On the other hand, delivery by dpd... hell!
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Response from Skioccas
Hello Simon, Thank you for your feedback :) We apologize for the inconvenience. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/11/2019
Disappointed because the cushion of one boot is damaged and the color of the boots does not match the photo. I've been buying used ski boots for my daughters for many years and this is the first time this has happened. So, skioccas, this will be the first and last time. I still give them 3 stars because the price is competitive.
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Response from Skioccas
Hello Pierre, We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Please do not hesitate to contact us. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2019
Very fast delivery. However, the line between level 2 and level 3 wear seems extremely thin... (or very subjective). In my case, I ordered level 2 and expected less pronounced wear. Photos of the product would help you really know what you're buying.
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Response from Skioccas
Hello, As indicated on the site, you have free returns. In this case, don't hesitate to contact us and send us photos. Without a return from the customer, we cannot solve your problem. Thank you for your understanding.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/11/2019
the skis are average but of course at this price it is perhaps normal however you indicateiz that the state was good except they are very damaged. when with the delivery I lost one morning to await them to receive with 11h30 a message asking me to envisage another day of delivery;
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Response from Skioccas
Hello, We're sorry about the delivery problem, there have been a lot of problems over the last 15 days due to bad weather in our region. Delays are accumulating on departures from the South East, which is causing problems for deliveries to the West, Centre and North of France. We have no record of your dissatisfaction. Could you please send us some photos of the skis received so that we can see if there has been any error in their condition? Thank you very much.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/11/2019
Very degraded ski surface. Visually, these skis were not saleable. It seems that it's not even the pair. One ski is more degraded than the other. Only the sole seems correct.
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Response from Skioccas
Good evening, We have just checked your order, it is a ski in condition 3, the conditions are well indicated on the site, condition 3 is the lowest condition of the 3 proposed. After searching our support software, we can't find any complaints or claims on your part, although the site does indicate satisfied or reimbursed, with the cost of return at our expense. Do you have any photos so that we can have an opinion on the pair sent and find a solution? Normally, customers phone us or contact us by email before giving a negative review, to try to understand their dissatisfaction and find a solution. We are aware that we can make mistakes, but posting a negative review without our knowledge and understanding makes it difficult to deal with the problem. Thank you for your time.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/10/2019
The delivery was made in Switzerland and I subsequently received an invoice from DPD with charges for customs clearance, taxes and administration that were almost higher than the value of my order. What a nasty surprise!
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/11/2019
Hello I only put three because in the notation that you put for your skis (I took the 1) I do not find them in very good condition many large deformations, but now I just have to try them.
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Response from Skioccas
Hello Julien, Thank you for your feedback. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Please do not hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/10/2019
Fast shipping. Used equipment correct. Wear condition greater than 2... Average value for money.
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Response from Skioccas
Hello Alexandre, Thank you for your feedback. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/10/2019
Very well done site where you can make very good deals. Delivery is fast and meticulous. However, this year I'm very disappointed by the condition of the equipment I bought in the snowboard department. The quality/price ratio has dropped significantly.
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Response from Skioccas
Hello Erwan, Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded :) Don't hesitate to contact us :) See you soon, The SkiOccas team
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 13/09/2019
Part of binding missing!
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/08/2019
Bought two pairs of 105cm poles and two pairs of 150cm skis. The poles are impeccable (new), but the skis need to be re-prepared: edges either not sharpened at all or not even deburred, waxing needs to be completely redone, rusty edges because the wax hasn't been removed, resurfacing of soles needs to be redone... In short, I'm going to have a real preparation done ...
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Response from Skioccas
Hello Julien, Thank you for your feedback. We apologize again for the inconvenience. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/08/2019
I received a notice of shipment, but never arrived at the relay point, which I had to call several times.
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Response from Skioccas
Hello, You requested a delivery in the store on 21/08, it was made available the same day on 19/08 in the store. This is an internal service and not a carrier, there are no sms sent as with a basic carrier. We take note of your feedback and will improve the service. We are still surprised that you had to call several times because it is one of our stores that is close to our warehouse, as explained when ordering, you choose the place, date and time to pick up your package, based on this information transmitted, we make your package available according to your departure wish. Thank you for your feedback.
A
Acquirente verificato
Rating: 1 out of 5
following a purchase from 13/04/2019
untrue photos of the condition of the item
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/04/2019
The delivery was super fast, but the equipment was very damaged, but it's second-hand.
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Response from Skioccas
Hello, thank you for your feedback :) Indeed, you have chosen a state of wear 3: STATE 3: Equipment with degraded silk-screening, but the equipment still performs well. Sole perfectly filled, structured and waxed. Edge sharpened. The material has already been well used, and there is not much sole or edge thickness left to allow further maintenance. Topsheet showing several large snags which damage the silkscreen, but which have no influence on the performance of the material. Bindings may show more signs of wear. See you soon, The Skioccas Team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 21/02/2019
Maybe the delivery time to France is short, but to Sweden it took 12 Days for the delivery to arrive.
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 09/03/2019
I bought the skis on eBay. Unfortunately, existing damage was not sufficiently pointed out.
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Response from Skioccas
Hello, Thank you for your return, we note the problem you encountered and we are sorry. We will see you again. See you soon, Team Skioccas
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/03/2019
Item not as advertised but very efficient customer service
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Response from Skioccas
Hello, Thank you for your feedback. We are sincerely sorry for this error, and hope to see you again on Skioccas.com :) See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/03/2019
I had to go to Decathlon to adjust the resistance. Resistance was at 9 even though I'm a beginner and it should have been at 4.5 having given all the information. Fortunately, I went to make the adjustment, otherwise I could have broken my knees !!!!!
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Response from Skioccas
Hello, Thank you for your feedback, but I think there's an error in Decathlon's input and setting. A setting of 4.5 for a weight of over 80 kg is impossible. We certainly made a mistake; the setting should have been 7 or even 7.5 for the 85kg indicated. And our skiman deliberately set the bar higher, as this is a used pair that's already been used, and the setting needs to be adjusted according to the age of the ski. There's no risk of breaking a leg with these skis on a setting of 9 for a weight of over 80kg. Thank you for your interest.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/02/2019
On the ski occase side, no problem, but the carrier you work with (DPD) lacks professionalism (for 14 euros in shipping costs...), delivery times are not respected, useless telephone service, and the delivery ended up being 4 days later than planned. In short, it's a pity, because your concept is a good one... right up to the delivery.
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Response from Skioccas
Hello, Thank you for your feedback, we take note of the problem you encountered with the transport company. We apologize for the inconvenience and hope to see you again on Skioccas.com. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/02/2019
I received my order very quickly, the day after tomorrow. My skis are quite damaged, not only the silkscreen but also the sidewall, which is chipped, and the plastic at the rear of the bindings, which is broken. The base, on the other hand, is clean. The skis are neither waxed nor sharpened. All in all, for a price of 20 + 12 delivery, the quality is just at the price level, nothing more. It's comparable with equipment you'd find on a private ad site. That's why my opinion is AVERAGE.
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Response from Skioccas
Hello, thank you for your feedback :) Indeed, you have chosen a wear condition 3: Condition 3: Equipment with degraded silk-screening but still performing well. Sole perfectly filled, structured and waxed. Edge sharpened. The material has already been well used, with little sole or edge thickness left for further maintenance. Topsheet with several large snags that damage the silkscreen, but have no influence on the performance of the material. Bindings may show larger signs of wear. We use TUNINGCENTER TFT 5P machines, automated robots that perform five essential tasks in the preparation and maintenance of ski equipment. The first step is to prepare the soles using the sanding technique. The result is a smooth, uniform surface, essential for subsequent adjustment of the skis. The second stage is structuring, when skimans work on the edges, the steel parts on either side of the skis. Sharpening the edges optimizes grip on the snow, for a more precise and enjoyable glide. The penultimate step involves smoothing each edge and making them sharp enough to facilitate turn initiation. The final step is to wax the soles. Not only does waxing increase the durability of the equipment, it is also essential for skiing on all types of snow, whatever the conditions. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/02/2019
Easy to use and pleasant environment...
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Response from Skioccas
Hello, Thank you for your feedback, hope to see you on Skioccas.com :) See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/02/2019
The skis were quite damaged, although I didn't expect them to be new!
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Response from Skioccas
Hello, thank you for your feedback :) Indeed, you have chosen a wear condition 3: Condition 3: The silk-screen printing has deteriorated but the equipment still performs well. Sole perfectly filled, structured and waxed. Edge sharpened. The material has already been well used, with little sole or edge thickness left for further maintenance. Topsheet showing several large snags which damage the silkscreen, but which have no influence on the performance of the material. Bindings may show more signs of wear. See you soon, The Skioccas Team
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 17/02/2019
The skis were quite scratched
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/02/2019
Easy site
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Response from Skioccas
Hello, Thank you for your feedback, hope to see you on Skioccas.com :) See you soon, The Skioccas team
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 16/02/2019
nbbb
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/02/2019
Skis correct underneath but well worn on top even in wear level number 2 might as well take 3 if it's to have that or even take nothing.
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Response from Skioccas
Hello, Why come to put a review first instead of contacting us to find a solution? We make it clear that we will exchange or refund if the customer is not satisfied. Would you like us to take the ski back? Do you have a photo of the product so we can see if there was a problem with the condition? As you can see from the comments, we have very few bad reviews, often due to a condition error in the shipment. The most important thing for a ski is the soles, and in your case they seem to be in perfect condition. Please bear in mind that we're only charging 35 for a pair worth 799. We are available to help you find a solution so that you can be satisfied with your order.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/02/2019
Level 2 state ski boot rather damaged corresponding to a level 3 and adjustment not made on the skis.
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Response from Skioccas
Hello, thank you for your feedback :) Please note that it is impossible to choose a state of wear for ski boots, as for the choice of skis, state 1, state 2, state 3. We are sorry for forgetting the settings on the skis. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/01/2019
serious site , material conforms to my expectations
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Response from Skioccas
Hello, It's a shame to give us a bad rating, when your review indicates that you are satisfied. Hope to see you again on skioccas.com :) See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/01/2019
However, the fasteners were not adjusted despite the instructions.
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Response from Skioccas
Hello, Thank you for your feedback :) We are very sorry that your shopping experience with us did not go as planned, and we apologize for this oversight. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/01/2019
Filter tabs close with each click, a little annoying
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Response from Skioccas
Hello, We take note of the problem you encountered. We look forward to seeing you on Skioccas.com :) See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2019
compliant, the deliveryman for 12 euros of delivery did not come the day decided. i would have preferred a delivery in relay parcel to 6 euros.
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Response from Skioccas
Hello, Relay delivery is available for boots. It's not available for skis or snowboards because the relays refuse them, but for your purchase you could have taken the relay. We apologize for the inconvenience.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/01/2019
Ski received not identical to order (color, older series...)
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Response from Skioccas
Hello, Thank you for your feedback, we are sorry to read that your shopping experience with us did not go as planned. However, our customer service was at your disposal upon receipt of your order to respond and find a solution, exchange, refund, credit note. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2019
I was a little disappointed by the condition of the shoes, although I'd been told they only had a few scratches.
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Response from Skioccas
Hello, Thank you for your feedback, we are sorry that your shopping experience with us did not go as planned. However, our customer service is here to help you and find a solution if the product is not suitable, exchange, refund, credit note. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/01/2019
The problem was that we had a date but no time. It's hard to be available for a whole day! Shipping costs are high, too.
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Response from Skioccas
Hello, Thank you for your feedback :) We sometimes have delivery problems with our transport company during the high season. We apologize for the inconvenience. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/01/2019
Good products
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Response from Skioccas
Hello, Thank you for your purchase :) We hope to see you on Skioccas.com very soon. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/01/2019
Equipment in poor condition
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Response from Skioccas
Hello, Could we have more information, you bought a model in condition 3, the most damaged condition. We can take back the equipment and refund you if it does not suit you.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/01/2019
Very average, as the product did not meet customer expectations (when you promise a customer a clean product, you have to act accordingly).
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/12/2018
Delivery problem but good after-sales service
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/12/2018
Skis more damaged than I thought for a level 2
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Response from Skioccas
Hello, would you like to send us photos of the product received so that we can give you feedback on the condition of the pair received?
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/12/2018
Certainly second-hand skis, moderate prices but the image given in the ad is not that of the reality of the product which is more damaged than on the image.
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Response from Skioccas
Good evening, Thank you for your feedback, but we would like to provide some information for other readers. Given the very low prices we charge, it's difficult to take photos of all 250 pairs on a single model. We concentrate on taking a photo of each pair in each state, and to do this you need to look at all the photos in the file. After that, our customer service department is there to answer your questions and find a solution, exchange, refund or credit note. Very often no customer contacts us and publishes a review, which is a pity. Before publishing, it's better to contact us, that's what we're here for. We hope you enjoy your visit.
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