Customer reviews of Skioccas

Hello, We have taken your comments into consideration, we strive to make every customer experience enjoyable and we are very sorry that we were unable to meet your expectations this time. We will reimburse you upon receipt of the material. Sincerely

Thank you for your review, all feedback is important to us and we're sorry to hear you had such a frustrating experience. As you can see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to ensure that this is resolved and does not happen again. Sincerely

Hello, Thank you for contacting us. We are sorry to hear about your dissatisfaction. However, you were offered a refund with free return when we learned of the problem. You replied that you did not want to pay for the return... We no longer have the product in stock in the size you ordered. Therefore we have offered a refund. Please do not hesitate to contact us again for any further information. Please know that we have done everything possible to solve the problem and find the best solution for you. Thank you in advance, The Skioccas Team

Hello, Thank you for leaving your comment, we strive to make every customer experience enjoyable and we are very sorry that we were unable to meet your expectations this time. Please find below the link to generate a feedback. https://www.mondialrelay.fr/envoi-de-colis/retourner-un-colis/creer-un-retour?brandId=F2EPRECE&SiteId=RET Best regards

Hello, Thank you for contacting us. We sincerely apologize for any inconvenience. Which product did you not receive? Yours sincerely,

Hello, Returns are accepted, you have a current generated return slip. We do not accept returns from countries other than France, but we do accept returns.

Hello, We tried to contact you again following our last voice exchange, the items were on hire, monitored by rando professionals, there was never any assembly upside down. All equipment is in order. We can take back the entire order if you wish to return it. Thank you for your understanding.

Hello, You have taken a delivery in our store in France, a delivery of 3? We have sent you 2 emails to inform you that your parcel is available in our store. We can either send it to you if you pay the shipping costs or cancel your order and refund you.

Hello, We haven't found any complaint from you on our support. You have the free return to request an exchange or a full refund of your order if the product does not suit you. Thank you for your understanding.

Hello, We do not understand your message because there is no complaint on your part. We don't see any mini skis in your order, but a pair of boots, a pair of adult skis and a pair of children's skis. Could you please describe the problems you encountered and send us some photos? Thank you.

Hello, You ordered on 18/12/2019 at 12h36, the delivery email of your order left at 14h17 on 18/12/2019, that is to say less than 2h after to inform you that the package was in store. Did the e-mail go to spam, or is it a mailbox problem? You wanted the order on 20/12, it was there on 18/12 in 2 hours. We're sorry if there was a problem with the emails, we deliver several times a day to our stores, this is the first time there's been a problem; especially as we're located less than 2km from the store. Your opinion seems a bit excessive all the same, and we can't see how the problem was handled badly. All the best.

Good morning, We have not received any email from you, there are no complaints about the bad condition of the products. If you do not say anything, we cannot guess that there is a problem with your order. As long as the return is available and free of charge, we can take back the helmets, make an exchange or refund you, but for that we must at least notify us. Yours sincerely.

Hello, First of all our apologies for forgetting the pair of sticks. We are sending them out tomorrow and are very sorry for the mistake. However, we haven't received any emails or feedback from you via support. If the order doesn't suit you, you can return it free of charge for 15 days. Would you be able to send us photos of the skis received so that we can discuss the disagreement in condition 1?

Good evening, We have just checked your order, it is a ski in condition 3, the conditions are well indicated on the site, condition 3 is the lowest condition of the 3 proposed. After searching our support software, we can't find any complaints or claims on your part, although the site does indicate satisfied or reimbursed, with the cost of return at our expense. Do you have any photos so that we can have an opinion on the pair sent and find a solution? Normally, customers phone us or contact us by email before giving a negative review, to try to understand their dissatisfaction and find a solution. We are aware that we can make mistakes, but posting a negative review without our knowledge and understanding makes it difficult to deal with the problem. Thank you for your time.

Hello, Why come to put a review first instead of contacting us to find a solution? We make it clear that we will exchange or refund if the customer is not satisfied. Would you like us to take the ski back? Do you have a photo of the product so we can see if there was a problem with the condition? As you can see from the comments, we have very few bad reviews, often due to a condition error in the shipment. The most important thing for a ski is the soles, and in your case they seem to be in perfect condition. Please bear in mind that we're only charging 35 for a pair worth 799. We are available to help you find a solution so that you can be satisfied with your order.

Hello, Could we have more information, you bought a model in condition 3, the most damaged condition. We can take back the equipment and refund you if it does not suit you.