Customer reviews of Skioccas

Trust Attestation
8,9 /10
Overall rating: 8,9 out of 10
Based on 2 647 published reviews

Summary of reviews

Product quality consistently stands out in reviews, with many noting that items arrive in excellent condition, often better than expected, including skis and boots that are well-adjusted, waxed, and sharpened. Customers highlight the affordability of the equipment, appreciating the great value for money it provides. Delivery performance is another strong point, with numerous comments on the fast shipping times and careful packaging ensuring items arrive promptly and safely.

Reviews 2 and 3 stars

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L
Laura S.
Rating: 3 out of 5
following a purchase from 06/12/2022
The web page has download problems
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Response from Skioccas
Hello Laura, Thank you for your message. It's true that our site was brand new at the start of the season and still had a few display problems, but everything has been sorted out since then, so don't hesitate to have another look. Happy holidays, The Ski Occas team
M
Maxence L.
Rating: 3 out of 5
following a purchase from 04/12/2022
Twisted stick
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Response from Skioccas
Hello Maxence, We're sorry for the inconvenience. If you have any problems, please don't hesitate to contact customer service, we'll be delighted to help. Happy holidays, The Ski Occas team
D
daniel M.
Rating: 2 out of 5
following a purchase from 05/10/2022
Many bent sticks broken with unsuitable washers
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Response from Skioccas
Hello Daniel, We're very sorry about this bad experience. Our teams do their best to sort all our material and there can be a few misfires. We're happy to have been able to find a solution for you all the same. Happy holidays, The Ski Occas team
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Pauline B.
Rating: 2 out of 5
following a purchase from 23/11/2022
not at all satisfied with my order search for unsatisfactory products with the size => shows products that do not have the desired size
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Alain P.
Rating: 2 out of 5
following a purchase from 11/11/2022
delivery was made but the product did not meet my expectations. The spray was colorless, whereas I relied on the color of the cap.
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patrice L.
Rating: 3 out of 5
following a purchase from 25/10/2022
For wear condition 1, they are well damaged.
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Response from Skioccas
Hello APtrice, Thank you for your message! If you feel that your ski is not in good condition, please do not hesitate to send photos to our customer service department ([email protected]), they will try to find a solution. Have a nice day and see you soon, The Ski Occas team
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Régis L.
Rating: 3 out of 5
following a purchase from 11/10/2022
Fast order and shipment, but some products are more than q used for a condition 2. And the return site is unusable because I want to return products but impossible to go through the process.
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Response from Skioccas
Hello Régis, Thank you for your message. First of all, we are very sorry for the delay in processing your request. Customer service has contacted you regarding your return and it will be processed without any problem. Regarding the state of wear, you can send your product photos to our customer service department ([email protected]) and we will then assess whether we have made a mistake. If this is the case, we will refund the difference in price. Have a nice day, The Ski Occas team
A
Agathe D.
Rating: 3 out of 5
following a purchase from 18/08/2022
There's a chip on the skis, I'm not sure it won't make them perform less well. Feel free to remove the rental tags on them!
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Response from Skioccas
Thank you for your feedback. All our skis are checked by our team of professionals and we do not sell skis that are too damaged to perform. We hope you find the skis to your liking. Please do not hesitate to come back to us if you have any problems, as we may have overlooked an error. See you soon, The SkiOccas team
J
jose B.
Rating: 2 out of 5
following a purchase from 25/07/2022
Easy to place orders, fast delivery, but customer service is non-existent, after several attempts I haven't had a reply.
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Response from Skioccas
Hello Jose, We're really sorry but we sent you an email as soon as we got back from the weekend and we haven't heard back. What can we do to help you? Have a nice day, The SkiOccas team
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Bruno P.
Rating: 2 out of 5
following a purchase from 28/06/2022
Ski boots didn't fit size 42 things too small
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Response from Skioccas
Hello, We're sorry for the inconvenience, you can return the boots to us free of charge via your account on the site. Have a nice day and see you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/03/2022
Navigation not easy on mobile
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Response from Skioccas
Hello Gérald, Thank you for your feedback. We're sorry for the inconvenience, but we hope your order has brought you satisfaction. Have a nice day and see you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/01/2022
very good for the skis but very disappointed by the boots I never received them and it was only when I called back that I was informed that they were no longer available. Before that I had received no information and no refund! It was only when I called that I was refunded and the only pair I was offered as replacements was very disappointing...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/02/2022
Easy-to-use site
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Response from Skioccas
Hello, Thank you for your feedback, we hope your next order will bring you complete satisfaction. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/01/2022
Fastener length problem
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Comprador verificado
Rating: 2 out of 5
following a purchase from 25/01/2022
The skis are used with a lot of wear. Logical. But the bindings are in very bad condition, the brake rubbers are broken. And especially the anchoring of the binding to the ski has a lot of slack. I bought them as category 2/3 of use, and it corresponds to 3/3.
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Response from Skioccas
Hi Miguel, Thank you for your comments. We are sorry to hear that you were not fully satisfied with your order. Have you contacted customer service? We accept returns within 14 days of your order. Best regards, The Precision Ski Team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/01/2022
I give 3 *** because the delivery was not top notch. Ski Occaz had to send the skis twice before they finally arrived at my house after 15 days. Otherwise the skis are perfect
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Response from Skioccas
Hello Jean Luc, Thank you for your feedback. We apologize for the delay in delivery. We are constantly striving to improve and pay particular attention to our customers' feedback. We hope your next order will be 100% satisfactory! We look forward to seeing you on Skioccas.com. Have a nice day, The Skioccas team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/02/2022
Other sellers were selling the same product for 80 euros less but as I was on account with ski cass I went through them without looking, trusting them. No more
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/12/2021
Skis that correspond to the order. Quality material. However, the delivery remains to be desired. Fast delivery? Don't expect a 48-72h estimate: I received my skis 2 weeks after ordering them: order put aside, forced to change delivery location due to my unavailability, skis were delivered to my home, thrown over the gate without signature or warning from the deliveryman knowing I was at home.
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Response from Skioccas
Hello Agathe, We are very sorry for this inconvenience. Customer satisfaction is our priority. We will pass on the information to the carriers in order to demand greater attention to our parcels. Please do not hesitate to contact our customer service department to discuss your order. See you soon, The Ski Occas team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/12/2021
I bought type 1 skis, but they've seen a lot of use. Downstairs they've been pretty well redone, but upstairs they're very worn. I wouldn't take them back.
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Response from Skioccas
Hello Gabriele, Thank you for your feedback. We are sorry to hear that your order did not bring you complete satisfaction. After checking, the skis were indeed in condition 1, a few scratches may remain but no major damage to the top sheet. These are not new skis, but used skis. Our customer service department has e-mailed you to suggest that you return the skis to us for a refund. Sincerely, The Ski Occas team
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 10/12/2021
The skis had much more wear than expected for the chosen category. The soles were repaired but the edges were quite bad.
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Response from Skioccas
Hi Ingrid, Thank you for your comments. We are sorry to hear that your order did not fully satisfy you. You can send photos to customer service to find a solution to the problem or request a return and refund of your order, you have 14 days to be satisfied or refunded. Kind regards, The Precision Ski Team
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 09/12/2021
Delivery very bad. Products fine. The price was reasonable. The carrier could not deliver the goods to me because it came very damaged. It had to be sent back to Skioccas and as it took too long I cancelled the order and placed another one, in total more than a month.
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Response from Skioccas
Good morning, We have taken your comments into consideration, we strive to make every customer experience a pleasant one and we are very sorry that we were unable to meet your expectations on this occasion. We are glad that you were finally able to receive your equipment. See you soon on skioccas.com.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/11/2021
Super fast
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
I was expecting a category 2 with lighter wear. Now you can see that the ski has taken a beating...
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Response from Skioccas
Hello, Thank you for leaving your comments, we work to make every customer experience a pleasant one and we are very sorry that we were unable to meet your expectations. You can see on the link below examples with photos of the state of wear: https://www.skioccas.com/fr/content/6-etat-d-usure Could you please send us a photo? Sincerely .
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/11/2021
Just a problem with the receipt of the package, cardboard torn, so half open!!!! Poor packing...
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Response from Skioccas
Hello, Thank you very much for bringing this problem to our attention. We are constantly striving to improve and pay particular attention to customer feedback. We hope your next order will be 100% satisfactory! We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/11/2021
Slight delay on time slot. 2 purchases at skioccas delivered in one parcel but transport bill paid 2 times.
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Response from Skioccas
Hello, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we are very sorry for this inconvenience. I see however that we did issue you a 12 refund on 11/19. Did you receive it?
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/10/2021
Delivery problem, parcel received with hole and damaged contents, after sending back the 2nd parcel also arrived with a hole.
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Response from Skioccas
Hello, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience a pleasant one and we're really sorry we weren't able to meet your expectations this time. Could you please provide some photos for us to review with the carrier? Sincerely
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/09/2021
My wife's and my own Rossignol skis are really damaged on top, especially the Rossignol unique 6s which are literally hollowed out due to excessive and poorly executed snowploughing. I'm quite disappointed. The wedzes for my son are fine.
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Response from Skioccas
Hello, Thank you for leaving your feedback, we do our best to make every customer experience a pleasant one and we're really sorry we weren't able to meet your expectations this time. Your equipment corresponds to condition 2 which would normally be light wear, would you have any photos for us to see? Sincerely
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/09/2021
Correct material in line with expectations, however, the dimensions, especially of the helmets, are approximate or differ according to the brand (the same size is different on two different helmets).
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Response from Skioccas
Hello, Thank you for leaving your feedback, we strive to make every customer experience a pleasant one and we're really sorry about this sizing issue. Is your helmet an adjustable model? Sincerely
A
Acquirente verificato
Rating: 3 out of 5
following a purchase from 12/03/2021
Good structure but very ruined in appearance . Very used bindings . But I expected this given the price .
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Response from Skioccas
Hi, Thank you for taking the time to share your experience with us. As you know, the skis are from our rental fleet. Therefore, they are not new. However, we make sure they are in perfect working order and we evaluate the appearance from a state of wear and tear. We look forward to seeing you on Skioccas.com. Have a great day, The Skioccas team.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/01/2021
As for the site, I'd just like to comment on the bugs that make it appear that a product is in stock when it's not. Apart from that, I give it 5 stars. On the other hand, I'd give zero stars to the DPD delivery man, who was a real jerk. He made me stand around in the snow waiting for him because he told me he was there when he wasn't. In fact, he was just trying to make himself look better. In fact it was just to save himself some time in case I was a bit late getting out of my house, but once he arrived it still took him a few minutes to get the parcel out of his truck. Even if I was very, very slow, I'd have had trouble keeping him waiting. In short, he considers his time more precious than the customers'. He insulted me when I pointed this out to him. And he left without signing the delivery note or letting me check the goods. So it's hard to imagine a worse experience, but at least he delivered. He told me that next time he wouldn't deliver, because I ask too much of him and that's unbearable for him. So I've been warned and next time I'll ask you to send it to me by another deliveryman so that I can receive the goods.
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Response from Skioccas
Hello, Thank you very much for your feedback. We are sincerely sorry for the inconvenience caused during the delivery of the parcel. We will pass on this information to our partner so that a reminder can be sent to the delivery driver in question. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/01/2021
I expected skis in better condition before resale (cleanliness, stickers, chips).
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Response from Skioccas
Hello, Thank you very much for sharing your experience. We're sorry for the inconvenience and will pass on the request to the relevant department. See you soon on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/01/2021
I'm only giving it two stars because one of the ski boots I bought has a bent buckle that's impossible to close completely.
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Response from Skioccas
Hello Arnaud, Thank you for contacting us. Could you send me some pictures of the problem? Thank you in advance,
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 29/12/2020
Boots very deteriorated. The rest well
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Response from Skioccas
Hello, Thank you for sharing your experience. We take note of this information and we are sorry for the inconvenience. We look forward to seeing you on Skioccas.com Have a nice day, The Skioccas team.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 28/12/2020
Good shipping service. What the products, such as ski boots, are very used, which is not visible in the pictures.
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Response from Skioccas
Hello, Thank you very much for sharing your experience. We are sorry for the inconvenience. We hope to see you soon on Skioccas.com. Have a nice day, The Skioccas Team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/12/2020
nickel delivery time, previous order nickel but last order disappointing.
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Response from Skioccas
Hello, Thank you very much for taking the time to share your experience with us. We apologize for any inconvenience this may have caused. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/12/2020
Price confusion
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Response from Skioccas
Hello, Thank you very much for your feedback. We apologize for the inconvenience. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 28/11/2020
They are in very bad condition for wear 2, more like wear 3.
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Response from Skioccas
Hello, We are sorry for the inconvenience. Could you please send us some photos so that I can examine the pair of skis? Thank you in advance, Sincerely
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/10/2020
1st pair of shoes delivered with a broken buckle. 2nd pair delivered quickly. You can see that the shoes have been well used, nothing to do with the photos on the site... Waiting for a commercial gesture.
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Response from Skioccas
Hello Guillaume, Our apologies. We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. Please do not hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/10/2020
skis more worn than the description on the site...
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Response from Skioccas
Hello Olivier, Thank you for taking the time to write your feedback. We're sorry if your order didn't live up to your expectations. All our products are satisfied or refunded :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/09/2020
Responsive customer service and correct equipment. Disappointed, however, by the packaging of the parcels (arrived totally blown up...) and by the fact that the skis I paid 80 for (bought quickly as they were indicated as being the last pair) are not only still available on the site, but also sold for... 40, so I feel a bit like I paid 40 in the wind...
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Response from Skioccas
Hello Mélodie, Thank you for taking the time to write your feedback. We apologize for any inconvenience. See you soon, The SkiOccas team