Product quality consistently stands out in reviews, with many noting that items arrive in excellent condition, often better than expected, including skis and boots that are well-adjusted, waxed, and sharpened. Customers highlight the affordability of the equipment, appreciating the great value for money it provides. Delivery performance is another strong point, with numerous comments on the fast shipping times and careful packaging ensuring items arrive promptly and safely.
Hi, thanks for the feedback, a bad note for a filter problem is a bit harsh don't you think? Is the product as ordered? What is the problem with the filters? It's important for us to know what's wrong so that we can report the problem.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/12/2018
I received the wrong pair of shoes
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Response from Skioccas
Hello, we'll call you right away. Thank you for your time.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/12/2018
The big negative: The condition of the skis and boots is overestimated. Equipment (condition 2) really very very damaged (more than condition 3), no degressive rate for delivery, packaging very damaged (the box of skis was open and skis protruding, because freegliss "wanted to save a package by grouping shoes and skis " (according to the deliveryman), while I paid 5 deliveries. On the plus side: good technical advice over the phone, extremely fast delivery (24h),
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Response from Skioccas
Hello, We are surprised by your feedback. Would you like an exchange, return or other solution to your dissatisfaction? On the other hand, you mention Freegliss in your comment. We are not Freegliss, so perhaps you also placed an order with them?
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/11/2018
I chose to take skis with a wear condition of 2 but I realize that the skis are really damaged on top. I think that's a shame.
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Response from Skioccas
Hello, Condition 2 shows wear on the top of the ski, called the Top Sheet. This has no effect on the quality of the skis, it's a part that's only there to take the knocks received. Would you like an exchange for another model?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/12/2018
Skis more damaged than I thought for a level 2
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Response from Skioccas
Hello, would you like to send us photos of the product received so that we can give you feedback on the condition of the pair received?
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/12/2018
Certainly second-hand skis, moderate prices but the image given in the ad is not that of the reality of the product which is more damaged than on the image.
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Response from Skioccas
Good evening, Thank you for your feedback, but we would like to provide some information for other readers. Given the very low prices we charge, it's difficult to take photos of all 250 pairs on a single model. We concentrate on taking a photo of each pair in each state, and to do this you need to look at all the photos in the file. After that, our customer service department is there to answer your questions and find a solution, exchange, refund or credit note. Very often no customer contacts us and publishes a review, which is a pity. Before publishing, it's better to contact us, that's what we're here for. We hope you enjoy your visit.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/12/2018
The photos do not reflect reality. It's a shame, otherwise good product, fast service.
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Response from Skioccas
Hello, thank you for your feedback :) These photos are examples representing the condition of the shoe, it is difficult for us to take photos of all 250 pairs on a single model, after our customer service is there to answer you and find a solution if the product is not suitable, exchange, refund, credit. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/12/2018
Mixed experience, the pair of rossignol skis ( wear condition 2 ) ordered for my wife correspond to my expectations and to the description of wear levels on your site, I'm satisfied.On the other hand, the pair of k2 skis (wear level 2) I received this morning are in such bad condition that I don't think I'll be able to put them back on for the next season. They've been badly recapped, I wonder if they've even been waxed... For me, these skis correspond to what you call wear level 3, so yes, I'm very disappointed...
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Response from Skioccas
Hello, We are very sorry, could you please send us some photos of the product so that we can check whether there has been a shipping error? We can also offer you a refund or an exchange of the product. It's easier to contact us via support for a problem, our customer service is there to solve problems. Looking forward to your return.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/11/2018
site not wall. filters not very practical and disappear at the slightest selection.
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Comprador verificado
Rating: 3 out of 5
following a purchase from 12/12/2018
The treatment was correct but they sent me something else.
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Response from Skioccas
Good morning, Thank you for your opinion, do not hesitate to contact our customer service. See you very soon, The skioccas team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/12/2018
The selection criteria do not allow for a perfect selection. Products not corresponding to the criteria appear.
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Response from Skioccas
Hello, Could you tell us more, we don't really understand your message concerning the choice criteria. If you could give us an example to help us understand.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2018
Average quality for a Level 1. Plastic fastener broken Plu a lot of quarter thickness. So really average quality
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Response from Skioccas
Hello, Could you send us a picture of the product to see what happened as it is very surprising on a condition 1. We can offer you an exchange of the product or a return and refund if it does not fit. We look forward to hearing from you.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/11/2018
I contacted them by e-mail to get some more information about my future ski purchase. The response was very brief, with no real answers to my questions.
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Response from Skioccas
Hello, Your comment is a bit harsh. We do have your e-mail, still visible, where you asked for information about the ski and about us. We replied that we were a group with 110 stores and that the information you requested was all on the product data sheet. We have created multiple pages with all the information on the site precisely so that we don't have to answer questions where the information is already present. Thank you for your feedback, I'm sorry you weren't satisfied with the answer.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/11/2018
not very clean waxing and poor sole filling
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Response from Skioccas
Hello, We are surprised by this feedback. Would it be possible for you to send us a photo of the insoles so that we can analyse them? Why not contact us, we offer a free return for refund if the product is not suitable. We look forward to hearing from you and finding a solution that suits you. We look forward to hearing from you.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/10/2018
condition 1 is already quite damaged I think. and I'm not completely satisfied with my pair of women's coreup skis because the skis are very wide and I did not get this information in the technical description and not visible on the photo either.
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Response from Skioccas
Hello, We are very surprised by the comment on the Correupt ski. There's all the info on the ski page 2 times: The runner or the width: - Ribs: (1m82) 136-88-115, so 88, which is a pretty normal width for a model of this style. This is again indicated in the technical section of the site with all the ski's measurements. This is an All Mountain ski, as indicated, and not a ski specifically for the slopes. All our data sheets are complete with all the characteristics of the ski. As indicated, returns are free of charge, so you can make an exchange or ask for a refund if the products don't suit you without it costing you anything. However, without a complaint, it's difficult for us to intervene.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/11/2018
A description of the condition of the equipment that doesn't match reality.
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Response from Skioccas
Good evening, the states are very well explained on the site in various places. However it is possible that there is a problem with your order, you had ordered a condition 2. Could you please tell us the problem you are experiencing with the pair of skis you received. waiting for your return. We look forward to hearing from you.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/04/2018
The pair collected did not correspond to the size ordered.
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V
Verified Buyer
Rating: 3 out of 5
following a purchase from 19/04/2018
I Had some questions, but not get answers. On internet be better use real board photos too. Also can't find board foot distance measures nowhere. Shipping was good.
Response from Skioccas
Hello, There is a size guide on each product sheet to help you choose. We respond within 12 hours to each question, we have no trace of your emails, even in the site, it's very strange. We make photos of each model, however it is not possible for us to photograph the product with each quantity. That's why there is a state level on each ski, 1, 2 or 3, with a detailed description on the site. We are sorry you could not get your answer. We also have a phone number with staff who speak several languages.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/03/2018
well packed, received promptly, but skis not waxed when they should have been...
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Response from Skioccas
Hello, Thank you for your feedback, we're sorry that your shopping experience with us didn't go as planned. Our customer service will contact you to find a solution :) See you soon, The Skioccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/03/2018
very good site
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Response from Skioccas
Hello, Thank you for your opinion :) See you soon, The Skioccaz team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/02/2018
Responsive, reliable and secure site!
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Response from Skioccas
Hello, Thank you for your purchase :) We're delighted that you've found what you're looking for on skioccaz.com See you soon, The Skioccaz team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/03/2018
Site recommended by si republic Aux arcs. Good site and good opportunities
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Response from Skioccas
Hello, Thank you for your feedback :) See you soon, The Skioccas team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/03/2018
The tops of the skis are quite damaged...
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Response from Skioccas
Hello, the skis I sent you are in condition 2, with some impacts on the top sheet, but this in no way detracts from the quality of the ski. If you wish, we can arrange an exchange?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/02/2018
fast delivery, procedure respected; but the condition of the skis is a bit "over-rated" by the site and the sole preparation is very poor (re-surfacing, edge sharpening, waxing) but I don't know if this is usual or an exceptional quality-defect.
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Response from Skioccas
Hello, We're sorry to hear that your shopping experience with us did not go as planned. Would you like our customer service team to call you to find a solution. See you soon, The Skioccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/02/2018
Search on the site not very ergonomic but we manage. Payment OK. Very fast preparation and dispatch. Very careful packaging. Delivery service not good: did not give advance notice as requested when ordering, called thinking it was the previous customer on his round, did not listen to directions, honked like crazy to find the right house. Product corresponds to the description except for the repackaging (see below).
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/02/2018
The wear category does not correlate with the product. E.g.: purchase of junior skis, wear category 1, even though they are in worse condition than adult skis, wear category 2.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/02/2018
You can rely on the advertised products, their condition and the careful packaging. Delivery was more or less on time, but please allow 3 days for the order to be processed, from the time of purchase during critical periods (winter vacations).
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/01/2018
Delivery arrived perfectly on time. Perfect packaging. Skis quite damaged though (level 2). I expected better condition given the descriptions of the different levels. I can't imagine what a level 3 must be like... It's true that my daughter is now equipped at a lower cost. Sufficient for 2 weeks/year and her age. I wouldn't recommend them for adult skis, which will be kept for several seasons.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/01/2018
Order well received. NO PROBLEMS.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/01/2018
Delivery time and delivery very good, but the product was very average. Nobody looked at the product before sending it off, it was full of rust so I had to start cleaning everything on receipt... I wouldn't have dared send the product as I received it.
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Response from Skioccas
Hello, First of all we would like to apologize for the inconvenience. There was probably an oversight on our part. We have reviewed our preparation methods over the last few days to avoid this kind of problem and to ensure that our customers are as satisfied as possible. Can I offer you an exchange of your pair of shoes? We can send the carrier over on Tuesday, and replace the shoes with a pair in better condition if this one doesn't suit you. Looking forward to your return.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/01/2018
Fast delivery, well packaged but condition a little overestimated
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/01/2018
Hello, I am taking advantage of this request for a review to clarify the rating given: - 5 stars for skioccas: speed, conformity and condition of the product ok, it's impeccable! - delivery: that's the black spot ... 3-day delivery, although DPD tracking is on their web portal: day 1 = "putting your parcels on the road" then "parcels being delivered" to end on "delivery not possible this day, postponed to the next working day" day 2 = idem day 3 = "then "parcels being delivered" and in the afternoon I check the parcel tracking and see "parcel delivered at 3pm" but not to me because I was at work!I called and was told that my parcel had been delivered to my neighbor! Which was not planned at all: they were supposed to send me a text message 1 hour before delivery! Never received! And I think it's a bit cheeky of them to deliver to a third party without her or me knowing about it.... But the DPD lady didn't seem to mind..... I asked her what happened if I didn't get on with my neighbor or if she wasn't someone I could trust, but it didn't seem to be a problem: the parcel was delivered and that was that! So no, this is not serious and tarnishes your brand image, as well as all the good work done by SkiOccas beforehand...... Change of delivery person..... A bon entendeur.... Sincerely, Benoit Felgines
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Response from Skioccas
Hello, Thank you for your feedback, I have just reported your problem to the carrier. We have very few problems with them, but that's no reason for you to suffer such a delay and loss of time. Our apologies once again.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/01/2018
The skis are good, but the delivery time is very long and on arrival you have to take the skis to maintenance because there are no waxes or sharpeners.
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Response from Skioccas
Hello, Thank you for your feedback, there was indeed a big delay on your delivery and we are sorry, the Annecy agency is completely overwhelmed since early December, this causes significant delays. Thank you for your feedback.
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