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A
Rating: 2 out of 5
Fastener length problem
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Customer reviews of Skioccas
Trust Attestation
8,9
/10
Overall rating: 8,9 out of 10
Based on 2 647 published reviews
Summary of reviews
Product quality consistently stands out in reviews, with many noting that items arrive in excellent condition, often better than expected, including skis and boots that are well-adjusted, waxed, and sharpened. Customers highlight the affordability of the equipment, appreciating the great value for money it provides. Delivery performance is another strong point, with numerous comments on the fast shipping times and careful packaging ensuring items arrive promptly and safely.
2 star reviews
Reset filtersC
Rating: 2 out of 5
The skis are used with a lot of wear. Logical. But the bindings are in very bad condition, the brake rubbers are broken. And especially the anchoring of the binding to the ski has a lot of slack. I bought them as category 2/3 of use, and it corresponds to 3/3.
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Response from Skioccas
Hi Miguel, Thank you for your comments. We are sorry to hear that you were not fully satisfied with your order. Have you contacted customer service? We accept returns within 14 days of your order. Best regards, The Precision Ski Team
A
Rating: 2 out of 5
Other sellers were selling the same product for 80 euros less but as I was on account with ski cass I went through them without looking, trusting them. No more
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A
Rating: 2 out of 5
I bought type 1 skis, but they've seen a lot of use. Downstairs they've been pretty well redone, but upstairs they're very worn. I wouldn't take them back.
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Response from Skioccas
Hello Gabriele, Thank you for your feedback. We are sorry to hear that your order did not bring you complete satisfaction. After checking, the skis were indeed in condition 1, a few scratches may remain but no major damage to the top sheet. These are not new skis, but used skis. Our customer service department has e-mailed you to suggest that you return the skis to us for a refund. Sincerely, The Ski Occas team
C
Rating: 2 out of 5
The skis had much more wear than expected for the chosen category. The soles were repaired but the edges were quite bad.
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Response from Skioccas
Hi Ingrid, Thank you for your comments. We are sorry to hear that your order did not fully satisfy you. You can send photos to customer service to find a solution to the problem or request a return and refund of your order, you have 14 days to be satisfied or refunded. Kind regards, The Precision Ski Team
C
Rating: 2 out of 5
Delivery very bad. Products fine. The price was reasonable. The carrier could not deliver the goods to me because it came very damaged. It had to be sent back to Skioccas and as it took too long I cancelled the order and placed another one, in total more than a month.
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Response from Skioccas
Good morning, We have taken your comments into consideration, we strive to make every customer experience a pleasant one and we are very sorry that we were unable to meet your expectations on this occasion. We are glad that you were finally able to receive your equipment. See you soon on skioccas.com.
A
Rating: 2 out of 5
Delivery problem, parcel received with hole and damaged contents, after sending back the 2nd parcel also arrived with a hole.
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Response from Skioccas
Hello, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience a pleasant one and we're really sorry we weren't able to meet your expectations this time. Could you please provide some photos for us to review with the carrier? Sincerely
A
Rating: 2 out of 5
I'm only giving it two stars because one of the ski boots I bought has a bent buckle that's impossible to close completely.
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Response from Skioccas
Hello Arnaud, Thank you for contacting us. Could you send me some pictures of the problem? Thank you in advance,
C
Rating: 2 out of 5
They are in very bad condition for wear 2, more like wear 3.
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Response from Skioccas
Hello, We are sorry for the inconvenience. Could you please send us some photos so that I can examine the pair of skis? Thank you in advance, Sincerely
A
Rating: 2 out of 5
You're asking me to respond to your request when you yourself haven't answered my question about the safety of the equipment I've ordered... ! Concerning the delivery, it was mediocre, because I had notified on the order: "not to leave my parcel with the neighbors!" and it is however what the deliveryman did!!! You speak of a secure shipment with code, when you left it to anyone, having signed without my proxy!!!! I contacted the delivery man who thought he was acting in my best interest, when in fact he was simply trying to get rid of a parcel! You've put me in an awkward position since you don't know what the atmosphere is like in my residence (war between neighbors, theft of parcels, harassment by taking details from the parcel). This is intolerable and in no way is this a so-called "secure" delivery!
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Response from Skioccas
Hello , I just did a search , I can't find any email from your address ****** . *************** . fr on our website Skioccas . There is only one email, it was sent at the time of the order to specify not to leave the parcel with the neighbors. This message was passed on to the DPD carrier and we are sincerely sorry that the driver did not respect the instructions. We can only confirm that he left the parcel in order to get rid of it. Unfortunately, since the introduction of covid, drivers have been limiting the number of deliveries and it is now common practice to leave the parcel. In the end, your note mainly concerns the carrier and not the equipment purchased. We'd like to know what information you wanted about your equipment because, as you said at the beginning of your message, you haven't sent us any emails from your Skioccas account.
A
Rating: 2 out of 5
Complete order received quickly, but level 2 products are really not in good condition for the price they cost... too bad!!!! Better second hand on le bon coin value for money
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Response from Skioccas
Hello, Could you send us some photos of the product received so that we can check whether there was an error on the condition sent? We haven't found any email from you about a complaint. Thank you for your help.
A
Rating: 2 out of 5
Hello, nothing to say about the content, which corresponds perfectly to the order placed. On the other hand, the delivery needs to be reviewed. The deliveryman did not come at the agreed time.
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Response from Skioccas
Hello, your parcel, which included skis and several pairs of ski boots, left on March 02 and was delivered on the morning of March 04, less than 48 hours after your order. Unfortunately, there's not much we can do about the time slots offered by the carriers, which are not honored. We have to take into account the various hazards that may be encountered by the drivers, detour, accidents, delays etc... The score of 2 out of 5 is a bit harsh all the same. Thank you for your kind words.
A
Rating: 2 out of 5
I recently ordered a pair of skis, on receipt the top sheet and bindings were correct, however the sole has eaten well, quite well filled with candle (still pass) But one of the edges is well crunched and it is irrecoverable (certainly due to a stone). Second-hand sold at level 2 (functional for several seasons), whereas it's more like level 3. In short, I'll use them for a week and they'll be put away at the back of the cupboard... disappointed Anto
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Response from Skioccas
Hello, Once again our apologies, as agreed on the phone, we will exchange your pair of skis as soon as you return from vacation.
A
Rating: 2 out of 5
Hello, The board was marked as condition 1, but it's actually condition 2. I brought back 4 times the bindings which were broken or badly assembled. Very bad service for the bindings. Borderline dangerous. Fortunately, the Précision store in Arc 1600 was able to find a solution and provide me with assistance. W.RONSSE
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Response from Skioccas
Hello, thank you for your feedback. We'll check with our store to get more information about the equipment. We will call you tomorrow to provide you with a better solution.
A
Rating: 2 out of 5
Incorrect control, broken fastener
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Response from Skioccas
Hello Marie, Our apologies. We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. See you soon, The SkiOccas team
A
Rating: 2 out of 5
Package arrived on time, 4 days. Fairly light packaging. Twisted ski stop sticking out of box on arrival. Ski and bindings not in accordance with photo and product description. Skis 2 years newer but bindings not original, low-end and worn. Skis as advertised, flattened, edges sharpened and soles well filled and waxed.
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A
Rating: 2 out of 5
Ski boots ordered second hand for my son. One of the top straps was broken, fortunately he didn't go skiing like that because he might have broken his leg. After all, a mistake can happen to anyone, but it's like even safety equipment that holds the foot. I'm now waiting for a refund.
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Response from Skioccas
Hello. We're very sorry about this error and thank you for letting us know. As you said, a mistake can happen, but this one is not acceptable. In this case, the inspection of the material prior to dispatch was not carried out in accordance with our requirements and we apologize for this. We have now refunded your money in full. One of our advisers will contact you today should you wish to place a new order, and will be happy to advise you on how best to meet your expectations and satisfy any future order.
A
Rating: 2 out of 5
I ordered skis in 178 and they delivered 172, then they were supposed to deliver the right size but I'm still without anything! Not very professional!
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Response from Skioccas
Hello, As explained yesterday on the phone there was an error on our part about the size sent and we apologize again. We sent you the right ski yesterday as agreed by Chronopost, and as you can see in the tracking here: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XU528406089FR Your package is being delivered. We don't have any more information, but we've done everything possible to ensure that you receive the parcel within 24 hours.
A
Rating: 2 out of 5
I ordered skis in condition 1. The shell was rinsed... rubbed all over. So even in category 1, don't expect good cosmetic condition. I can't even imagine the condition of a category 2 or 3 ski. Under the ski, on the other hand, it looks clean... to be tested in the first snows.
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Response from Skioccas
Hello, Could you please send us some pictures of the ski you received in condition 1 to [email protected]. We would like to be able to check the ski you sent us. It's very rare for us to get feedback on skis in condition 1, as you can easily see from the 850 verified reviews we have. Waiting for the elements, thank you.
A
Rating: 2 out of 5
I got some confusing information from the logistics company. I contacted them about it, but never got a reply. (Translated via Google Translate)
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Response from Skioccas
Hello, what was the problem? Here is your follow-up, the parcel has been picked up: https://www.dpd.fr/trace/250274310465376 Sweden is one of the few countries where we encounter major delivery problems with every shipment. Thank you very much.
A
Rating: 2 out of 5
Condition of equipment not representative of description or lack of intermediate levels, level 2 condition ordered and this corresponds more to level 3. Bindings not adjusted (option selected when ordering) and all full of grease or oil. Ski and helmet package received damaged. Unsuitable packaging, unprotected helmet in the middle of the skis with edge damage. The rest of the order was handled well and dispatched quickly.
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Response from Skioccas
Hello, We have just taken note of your feedback and have a few answers to give you: 1 - The oil present on the products. It's not oil, but a renovation product for ski equipment. It's a little greasy, but it protects the products to extend their life. It's not a fancy product; the 5L can is priced at 350. 2 - Mounting information: Thanks to your feedback and that of other customers over the past 48 hours, we've just realized that the system hasn't been transmitting information for several days to adjust the skis at the customer's request. We apologize for this error. 3 - The unprotected helmet: We've just investigated, and it turns out that one of our fitters didn't use bubble wrap to protect the helmets. This is a very serious fault on our part, and in no way in keeping with our values and professionalism. 4 - The skis in condition 3 instead of 2, we are ready to exchange the skis with you. If you have any photos to send us, we will be able to give you precise feedback. Thank you in advance for your feedback.
A
Rating: 2 out of 5
The Rossignol junior skis I received are really damaged at the tip, but considering the price! It's a shame, but the boots are okay.
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Response from Skioccas
Hello, Would you like to exchange the product? Thank you.
A
Rating: 2 out of 5
Ski level 2 very degraded
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Response from Skioccas
Hello, What is the problem with your order? We are here to help you if a product does not suit you. Thank you for your time.
A
Rating: 2 out of 5
Your site's filters are totally ineffective
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Response from Skioccas
Hi, thanks for the feedback, a bad note for a filter problem is a bit harsh don't you think? Is the product as ordered? What is the problem with the filters? It's important for us to know what's wrong so that we can report the problem.
A
Rating: 2 out of 5
I received the wrong pair of shoes
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Response from Skioccas
Hello, we'll call you right away. Thank you for your time.
A
Rating: 2 out of 5
The big negative: The condition of the skis and boots is overestimated. Equipment (condition 2) really very very damaged (more than condition 3), no degressive rate for delivery, packaging very damaged (the box of skis was open and skis protruding, because freegliss "wanted to save a package by grouping shoes and skis " (according to the deliveryman), while I paid 5 deliveries. On the plus side: good technical advice over the phone, extremely fast delivery (24h),
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Response from Skioccas
Hello, We are surprised by your feedback. Would you like an exchange, return or other solution to your dissatisfaction? On the other hand, you mention Freegliss in your comment. We are not Freegliss, so perhaps you also placed an order with them?
A
Rating: 2 out of 5
I chose to take skis with a wear condition of 2 but I realize that the skis are really damaged on top. I think that's a shame.
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Response from Skioccas
Hello, Condition 2 shows wear on the top of the ski, called the Top Sheet. This has no effect on the quality of the skis, it's a part that's only there to take the knocks received. Would you like an exchange for another model?
A
Rating: 2 out of 5
Mixed experience, the pair of rossignol skis ( wear condition 2 ) ordered for my wife correspond to my expectations and to the description of wear levels on your site, I'm satisfied.On the other hand, the pair of k2 skis (wear level 2) I received this morning are in such bad condition that I don't think I'll be able to put them back on for the next season. They've been badly recapped, I wonder if they've even been waxed... For me, these skis correspond to what you call wear level 3, so yes, I'm very disappointed...
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Response from Skioccas
Hello, We are very sorry, could you please send us some photos of the product so that we can check whether there has been a shipping error? We can also offer you a refund or an exchange of the product. It's easier to contact us via support for a problem, our customer service is there to solve problems. Looking forward to your return.
A
Rating: 2 out of 5
The selection criteria do not allow for a perfect selection. Products not corresponding to the criteria appear.
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Response from Skioccas
Hello, Could you tell us more, we don't really understand your message concerning the choice criteria. If you could give us an example to help us understand.
A
Rating: 2 out of 5
I contacted them by e-mail to get some more information about my future ski purchase. The response was very brief, with no real answers to my questions.
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Response from Skioccas
Hello, Your comment is a bit harsh. We do have your e-mail, still visible, where you asked for information about the ski and about us. We replied that we were a group with 110 stores and that the information you requested was all on the product data sheet. We have created multiple pages with all the information on the site precisely so that we don't have to answer questions where the information is already present. Thank you for your feedback, I'm sorry you weren't satisfied with the answer.
A
Rating: 2 out of 5
not very clean waxing and poor sole filling
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Response from Skioccas
Hello, We are surprised by this feedback. Would it be possible for you to send us a photo of the insoles so that we can analyse them? Why not contact us, we offer a free return for refund if the product is not suitable. We look forward to hearing from you and finding a solution that suits you. We look forward to hearing from you.
A
Rating: 2 out of 5
A description of the condition of the equipment that doesn't match reality.
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Response from Skioccas
Good evening, the states are very well explained on the site in various places. However it is possible that there is a problem with your order, you had ordered a condition 2. Could you please tell us the problem you are experiencing with the pair of skis you received. waiting for your return. We look forward to hearing from you.
A
Rating: 2 out of 5
well packed, received promptly, but skis not waxed when they should have been...
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Response from Skioccas
Hello, Thank you for your feedback, we're sorry that your shopping experience with us didn't go as planned. Our customer service will contact you to find a solution :) See you soon, The Skioccas team
A
Rating: 2 out of 5
The tops of the skis are quite damaged...
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Response from Skioccas
Hello, the skis I sent you are in condition 2, with some impacts on the top sheet, but this in no way detracts from the quality of the ski. If you wish, we can arrange an exchange?