Product quality consistently stands out in reviews, with many noting that items arrive in excellent condition, often better than expected, including skis and boots that are well-adjusted, waxed, and sharpened. Customers highlight the affordability of the equipment, appreciating the great value for money it provides. Delivery performance is another strong point, with numerous comments on the fast shipping times and careful packaging ensuring items arrive promptly and safely.
Hi, Thank you for your positive feedback. Why did you only give us 3 stars, what is missing from your customer experience? Thank you very much, The Ski Occas team
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Cristiano A.
Rating: 3 out of 5
following a purchase from 29/01/2023
the product is not exactly as pictured, by the way ok the 14 day return policy but in this case if the product is not compliant you pay shipping twice..? I really hope not
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Response from Skioccas
Hello, We are sorry to hear that you are not satisfied with your order. You can contact our customer service department to learn more about your complaint. The Ski Occas team
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Camille C.
Rating: 3 out of 5
following a purchase from 18/01/2023
The bindings were not adjusted to the size of the shoes.
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Response from Skioccas
Hello Camille, We're sorry to hear that. Unfortunately, you didn't enter any assembly information, so we didn't adjust the bindings. Please do not hesitate to contact our customer service for further information. See you soon, The Ski Occas team
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Giovanni A.
Rating: 3 out of 5
following a purchase from 29/12/2022
Shipping and ordering according to schedule.
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Response from Skioccas
Hello, Thank you for your feedback! Your shared experience is always read carefully. Best wishes, The Ski Occas team
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roberto Q.
Rating: 3 out of 5
following a purchase from 12/12/2022
rough descriptions
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Response from Skioccas
Hi Roberto, Thank you for your feedback. If you have any concerns or questions, please feel free to contact customer service via email or chat for direct advice. Wishing you a happy holiday season, The Ski Occas team
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Laura S.
Rating: 3 out of 5
following a purchase from 06/12/2022
The web page has download problems
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Response from Skioccas
Hello Laura, Thank you for your message. It's true that our site was brand new at the start of the season and still had a few display problems, but everything has been sorted out since then, so don't hesitate to have another look. Happy holidays, The Ski Occas team
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Maxence L.
Rating: 3 out of 5
following a purchase from 04/12/2022
Twisted stick
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Response from Skioccas
Hello Maxence, We're sorry for the inconvenience. If you have any problems, please don't hesitate to contact customer service, we'll be delighted to help. Happy holidays, The Ski Occas team
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patrice L.
Rating: 3 out of 5
following a purchase from 25/10/2022
For wear condition 1, they are well damaged.
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Response from Skioccas
Hello APtrice, Thank you for your message! If you feel that your ski is not in good condition, please do not hesitate to send photos to our customer service department ([email protected]), they will try to find a solution. Have a nice day and see you soon, The Ski Occas team
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Régis L.
Rating: 3 out of 5
following a purchase from 11/10/2022
Fast order and shipment, but some products are more than q used for a condition 2. And the return site is unusable because I want to return products but impossible to go through the process.
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Response from Skioccas
Hello Régis, Thank you for your message. First of all, we are very sorry for the delay in processing your request. Customer service has contacted you regarding your return and it will be processed without any problem. Regarding the state of wear, you can send your product photos to our customer service department ([email protected]) and we will then assess whether we have made a mistake. If this is the case, we will refund the difference in price. Have a nice day, The Ski Occas team
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Agathe D.
Rating: 3 out of 5
following a purchase from 18/08/2022
There's a chip on the skis, I'm not sure it won't make them perform less well. Feel free to remove the rental tags on them!
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Response from Skioccas
Thank you for your feedback. All our skis are checked by our team of professionals and we do not sell skis that are too damaged to perform. We hope you find the skis to your liking. Please do not hesitate to come back to us if you have any problems, as we may have overlooked an error. See you soon, The SkiOccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/03/2022
Navigation not easy on mobile
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Response from Skioccas
Hello Gérald, Thank you for your feedback. We're sorry for the inconvenience, but we hope your order has brought you satisfaction. Have a nice day and see you soon, The SkiOccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/01/2022
very good for the skis but very disappointed by the boots I never received them and it was only when I called back that I was informed that they were no longer available. Before that I had received no information and no refund! It was only when I called that I was refunded and the only pair I was offered as replacements was very disappointing...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/02/2022
Easy-to-use site
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Response from Skioccas
Hello, Thank you for your feedback, we hope your next order will bring you complete satisfaction. See you soon, The SkiOccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/01/2022
I give 3 *** because the delivery was not top notch. Ski Occaz had to send the skis twice before they finally arrived at my house after 15 days. Otherwise the skis are perfect
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Response from Skioccas
Hello Jean Luc, Thank you for your feedback. We apologize for the delay in delivery. We are constantly striving to improve and pay particular attention to our customers' feedback. We hope your next order will be 100% satisfactory! We look forward to seeing you on Skioccas.com. Have a nice day, The Skioccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/12/2021
Skis that correspond to the order. Quality material. However, the delivery remains to be desired. Fast delivery? Don't expect a 48-72h estimate: I received my skis 2 weeks after ordering them: order put aside, forced to change delivery location due to my unavailability, skis were delivered to my home, thrown over the gate without signature or warning from the deliveryman knowing I was at home.
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Response from Skioccas
Hello Agathe, We are very sorry for this inconvenience. Customer satisfaction is our priority. We will pass on the information to the carriers in order to demand greater attention to our parcels. Please do not hesitate to contact our customer service department to discuss your order. See you soon, The Ski Occas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/11/2021
Super fast
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
I was expecting a category 2 with lighter wear. Now you can see that the ski has taken a beating...
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Response from Skioccas
Hello, Thank you for leaving your comments, we work to make every customer experience a pleasant one and we are very sorry that we were unable to meet your expectations. You can see on the link below examples with photos of the state of wear: https://www.skioccas.com/fr/content/6-etat-d-usure Could you please send us a photo? Sincerely .
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/11/2021
Just a problem with the receipt of the package, cardboard torn, so half open!!!! Poor packing...
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Response from Skioccas
Hello, Thank you very much for bringing this problem to our attention. We are constantly striving to improve and pay particular attention to customer feedback. We hope your next order will be 100% satisfactory! We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/11/2021
Slight delay on time slot. 2 purchases at skioccas delivered in one parcel but transport bill paid 2 times.
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Response from Skioccas
Hello, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we are very sorry for this inconvenience. I see however that we did issue you a 12 refund on 11/19. Did you receive it?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/09/2021
My wife's and my own Rossignol skis are really damaged on top, especially the Rossignol unique 6s which are literally hollowed out due to excessive and poorly executed snowploughing. I'm quite disappointed. The wedzes for my son are fine.
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Response from Skioccas
Hello, Thank you for leaving your feedback, we do our best to make every customer experience a pleasant one and we're really sorry we weren't able to meet your expectations this time. Your equipment corresponds to condition 2 which would normally be light wear, would you have any photos for us to see? Sincerely
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/09/2021
Correct material in line with expectations, however, the dimensions, especially of the helmets, are approximate or differ according to the brand (the same size is different on two different helmets).
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Response from Skioccas
Hello, Thank you for leaving your feedback, we strive to make every customer experience a pleasant one and we're really sorry about this sizing issue. Is your helmet an adjustable model? Sincerely
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Acquirente verificato
Rating: 3 out of 5
following a purchase from 12/03/2021
Good structure but very ruined in appearance . Very used bindings . But I expected this given the price .
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Response from Skioccas
Hi, Thank you for taking the time to share your experience with us. As you know, the skis are from our rental fleet. Therefore, they are not new. However, we make sure they are in perfect working order and we evaluate the appearance from a state of wear and tear. We look forward to seeing you on Skioccas.com. Have a great day, The Skioccas team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/01/2021
As for the site, I'd just like to comment on the bugs that make it appear that a product is in stock when it's not. Apart from that, I give it 5 stars. On the other hand, I'd give zero stars to the DPD delivery man, who was a real jerk. He made me stand around in the snow waiting for him because he told me he was there when he wasn't. In fact, he was just trying to make himself look better. In fact it was just to save himself some time in case I was a bit late getting out of my house, but once he arrived it still took him a few minutes to get the parcel out of his truck. Even if I was very, very slow, I'd have had trouble keeping him waiting. In short, he considers his time more precious than the customers'. He insulted me when I pointed this out to him. And he left without signing the delivery note or letting me check the goods. So it's hard to imagine a worse experience, but at least he delivered. He told me that next time he wouldn't deliver, because I ask too much of him and that's unbearable for him. So I've been warned and next time I'll ask you to send it to me by another deliveryman so that I can receive the goods.
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Response from Skioccas
Hello, Thank you very much for your feedback. We are sincerely sorry for the inconvenience caused during the delivery of the parcel. We will pass on this information to our partner so that a reminder can be sent to the delivery driver in question. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/01/2021
I expected skis in better condition before resale (cleanliness, stickers, chips).
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Response from Skioccas
Hello, Thank you very much for sharing your experience. We're sorry for the inconvenience and will pass on the request to the relevant department. See you soon on Skioccas.com. Good day, The Skioccas team
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Comprador verificado
Rating: 3 out of 5
following a purchase from 29/12/2020
Boots very deteriorated. The rest well
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Response from Skioccas
Hello, Thank you for sharing your experience. We take note of this information and we are sorry for the inconvenience. We look forward to seeing you on Skioccas.com Have a nice day, The Skioccas team.
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Comprador verificado
Rating: 3 out of 5
following a purchase from 28/12/2020
Good shipping service. What the products, such as ski boots, are very used, which is not visible in the pictures.
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Response from Skioccas
Hello, Thank you very much for sharing your experience. We are sorry for the inconvenience. We hope to see you soon on Skioccas.com. Have a nice day, The Skioccas Team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/12/2020
nickel delivery time, previous order nickel but last order disappointing.
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Response from Skioccas
Hello, Thank you very much for taking the time to share your experience with us. We apologize for any inconvenience this may have caused. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/12/2020
Price confusion
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Response from Skioccas
Hello, Thank you very much for your feedback. We apologize for the inconvenience. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/10/2020
1st pair of shoes delivered with a broken buckle. 2nd pair delivered quickly. You can see that the shoes have been well used, nothing to do with the photos on the site... Waiting for a commercial gesture.
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Response from Skioccas
Hello Guillaume, Our apologies. We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. Please do not hesitate to contact us :) See you soon, The SkiOccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/10/2020
skis more worn than the description on the site...
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Response from Skioccas
Hello Olivier, Thank you for taking the time to write your feedback. We're sorry if your order didn't live up to your expectations. All our products are satisfied or refunded :) See you soon, The SkiOccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/09/2020
Responsive customer service and correct equipment. Disappointed, however, by the packaging of the parcels (arrived totally blown up...) and by the fact that the skis I paid 80 for (bought quickly as they were indicated as being the last pair) are not only still available on the site, but also sold for... 40, so I feel a bit like I paid 40 in the wind...
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Response from Skioccas
Hello Mélodie, Thank you for taking the time to write your feedback. We apologize for any inconvenience. See you soon, The SkiOccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/02/2020
Many choices. Product conforms. Catastrophic delivery via DPD. 3 appointments, 3 rabbits put down by the deliveryman. No response from customer service.
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Comprador verificado
Rating: 3 out of 5
following a purchase from 18/02/2020
I am waiting for a response to my claim for broken boots and defective skis.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/02/2020
The site is well designed, shipping was very fast and the skis were well packaged. The prices are attractive. On the other hand, I'm quite disappointed with my skis, they're very damaged for a level 2 ski.
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Response from Skioccas
Hello Virginie, Thank you for your feedback. We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. See you soon, The SkiOccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/02/2020
On 3 pairs 1 pair no problem, the women's pair, one sole is more damaged which is quite uncomfortable and for the pair Tecnica, it is too tight ... Otherwise as advertised
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Response from Skioccas
Hello Johann, We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. See you soon, The SkiOccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/02/2020
Easy to use website. Perfect DPD delivery. On the other hand, equipment in average condition. Ordered skis in condition 2 but they're borderline condition 3 in my opinion, and the waxing was done hastily (I scraped wax off the back of one ski with a scraper). Other second-hand sites offer better quality. But I had no choice in what I was looking for mid-season.
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Response from Skioccas
Hello Jean-Philippe, We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. See you soon, The SkiOccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/01/2020
state 1 was more like state 2 ....
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Response from Skioccas
Hello Jean-Michel, We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. See you soon, The SkiOccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2020
good sticks but the skis were missing screws .....
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Response from Skioccas
Hello Jean-Michel, We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. See you soon, The SkiOccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/02/2020
Fast delivery, attractive price, but order not completely as described, especially on wear.
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Response from Skioccas
Hello Pedric, We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. See you soon, The SkiOccas team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/02/2020
Search by size, not cm, for shoes. And sorting by condition for skis would be nice
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Response from Skioccas
Hello Stéphane, Thank you for choosing Skioccas.com :) We look forward to hearing from you. See you soon, The Skioccas team
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