Product quality consistently stands out in reviews, with many noting that items arrive in excellent condition, often better than expected, including skis and boots that are well-adjusted, waxed, and sharpened. Customers highlight the affordability of the equipment, appreciating the great value for money it provides. Delivery performance is another strong point, with numerous comments on the fast shipping times and careful packaging ensuring items arrive promptly and safely.
Object nont clean, mud on the ski and on the shoes
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Response from Skioccas
Good morning Annalisa, We are sorry if your order does not meet your expectations. All of our products are satisfied or refunded. Please feel free to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/01/2020
Fluid.
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Response from Skioccas
Hello Cyrille, What problem did you encounter with your note? See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/01/2020
Contrary to usual, a little disappointed with my last order where the skis had major surface chips. It's true that they were in 3"wear condition.
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Response from Skioccas
Hello Alain, We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. Please do not hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/01/2020
just sent with very worn pads on the front!!!!
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Response from Skioccas
Hello, Thank you for your return. Returns are free on the site, you have 14 days to make a return request, and be fully refunded for your order if it does not suit you. We are also available on 04 79 00 42 41 to find a solution to your problem.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/01/2020
The photos do not show the actual condition of the skis. The skis are badly damaged.
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Response from Skioccas
Hello, Thank you for your return. The return is free on the site, you have 14 days to make a request for return, and be refunded in full of your order if it does not suit you. We are also available on 04 79 00 42 41. Conditions are clearly detailed on the site and on each product sheet. Please do not hesitate to come back to us if you wish to return the order. We look forward to hearing from you.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2020
Very friendly site, delivery time respected, order disappointed by the level of quality of these shoes for an item sold at a much higher price than the other items on the site, hull very marked, metal paint very damaged, I expected much better.
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Response from Skioccas
Hello, Returns are free on the site, you have 14 days to make a request for return, and be fully refunded your order if it does not suit you. If you would like an exchange, this is also possible. Thank you for your understanding.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/01/2020
Too expensive...
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Response from Skioccas
Hello, We don't understand your return, the price of the products is indicated before the purchase, therefore you knew the price of the article at the time you made your purchase. You can return the product within 14 days if it does not suit you, the return is free. Thank you for your understanding.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/01/2020
The skis are more damaged than expected
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Response from Skioccas
Hello Cyril, Thank you for your feedback. We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/01/2020
Pretty good But I wouldn't order again
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Response from Skioccas
Hello Didier, We have taken note of your feedback. We apologize again for the inconvenience. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/01/2020
the searches are incorrect using the sizes for example the 'tetat des skis reçus devraient être du 3 et non du 2 je pense... Thanks
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Response from Skioccas
Hello Laurianne, Thank you for your feedback. We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/01/2020
2 pairs of level 2 skis ordered. One of the 2 pairs is in worse condition and I think should have been graded 3. Otherwise order arrived quickly.
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Response from Skioccas
Hello Franck, We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/01/2020
Received my order very quickly, nothing to say. I bought a pair of shoes as ordered and a pair of skis. The pair of skis has an edge at the tip that no longer holds it moves and protrudes at its connection with the allu protection of the tip. I wouldn't put much stock in the ski's lifespan. I'm disappointed.
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Response from Skioccas
Hello Nicolas, We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/12/2019
fasteners not adjusted despite offer
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Response from Skioccas
Hello Stephane, We take note of your feedback. We apologize for the inconvenience. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/12/2019
Not enough information on the condition of used equipment
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Response from Skioccas
Hi Sandra, We take note of your feedback, thank you :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/12/2019
Very well designed and clear website. Unbeatable responsiveness of the electronic link! Skis in the expected condition, with nickel soles and perfectly sharp edges. Shoes service (3 pairs ordered) below expected condition, especially for the pair around 50, and also unprotected in the enclosed package, not sufficiently reinforced in my opinion. Delivery via DPD needs to be reviewed (tracking application unclear and often blocked...), boxes damaged or even ripped open on arrival... Disappointing from that point of view.
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Response from Skioccas
Hello, Thank you for your feedback. Please know that if you wish to exchange or return the pair of shoes that doesn't suit you, it's free. As far as transport is concerned, unfortunately we suffer from DPD's setbacks on a regular basis, but as of today there is no company other than DPD willing to transport Ski. There's still UPS or TNT, but they charge prices that we can't pass on. In any case, the skis get in the way of the deliverymen and that's why there are problems with deliveries. They don't fit on the carpets, so it's human handling that causes stale boxes etc... Thank you for your understanding.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/12/2019
Skis relatively damaged on the top (splinters of material) despite the level 1 acquired (i.e. the best possible condition) + bindings not suitable for juniors despite the information given when the order was placed.
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Response from Skioccas
Hello Olivier, We apologize for this error. We are sorry if your order did not meet your expectations. As soon as we receive your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/12/2019
The prices displayed do not correspond to the prices found in the shopping cart. The size filter is erroneous once you have the items of the chosen size in front of you.
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Response from Skioccas
Hello Philippe, We take note of your feedback, however the price changes according to the states you choose. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/12/2019
Snowboard binding broken or in poor condition Snowboard delivered but different from photo
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Response from Skioccas
Hello Benjamin, Our apologies. We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/12/2019
Many of the skis presented for sale are not available. This makes the search time much longer. I would also have liked to receive a confirmation of the adjustment, stating that it had been carried out in detail.
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Response from Skioccas
Hello, when you came to our site we had a problem displaying the unavailable sizes in addition to the available sizes. However, a ski is only activated on the site if there are quantities. We don't have any product displayed without a quantity, so we think that there were skis in stock but not in the size you were looking for. Thank you for your feedback.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/12/2019
Exceptional delivery times, especially at this time of year!
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Response from Skioccas
Hello Isabelle, Thank you for your review. The 3/5 rating is a bit harsh :( See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/12/2019
Even though these are used skis, I find them visually very worn, to be seen in use.
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Response from Skioccas
Hello Jean-Guilhem, Thank you for your feedback. We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/12/2019
A pair of skis ordered with wear condition 1, which according to the site should be: "Topsheet showing a few scratches but no big snags (no part has come off)." Well my pair received shows big snags on the topsheet with parts removed, even if the sole (most important) it is impeccable. The helmet ordered is so scratched...that I wonder why this is not communicated on the site (no state of wear on the site). Everything is relative, considering the purchase price of the set, the experience remains correct! Fast delivery as expected
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Response from Skioccas
Hello Fanny, Thank you for your feedback. We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2019
the experience on the site is OK. the search filters don't work very well. It's only late in the selection process that you realize you don't have the size in stock, etc. Otherwise, it's still a good buying alternative.
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Response from Skioccas
Hello Fabrice, We take note of your experience, thank you. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/11/2019
Ordering on the site is very simple and intuitive, and delivery was very fast (24h). However, I would have appreciated it if the ski helmet had been cleaned and disinfected before shipping. There was hair, dust and other small pieces of textile inside. Even if it's second-hand equipment, cleanliness should have been a priority, which is a shame.
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Response from Skioccas
Hello Christelle, We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Please do not hesitate to contact us. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2019
A little disappointed by the condition of the skis. I took state 1 and in view of the previous comments I expected better. There are certainly no big "farts" but there are still quite a few small ones + scratches + metal tip at the end of the ski deformed + always a little glue stickers present on the skis (for rental periods I guess). Otherwise fast and careful dispatch
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Response from Skioccas
Hello Emmanuelle, We are sorry if your order did not meet your expectations. As soon as we receive your package, you have 14 days to request a refund. All our products are satisfied or refunded. Please do not hesitate to contact us. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/11/2019
As for the skiocass, nothing to say, product conforms, just have to test them? On the other hand, delivery by dpd... hell!
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Response from Skioccas
Hello Simon, Thank you for your feedback :) We apologize for the inconvenience. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/11/2019
Disappointed because the cushion of one boot is damaged and the color of the boots does not match the photo. I've been buying used ski boots for my daughters for many years and this is the first time this has happened. So, skioccas, this will be the first and last time. I still give them 3 stars because the price is competitive.
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Response from Skioccas
Hello Pierre, We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Please do not hesitate to contact us. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2019
Very fast delivery. However, the line between level 2 and level 3 wear seems extremely thin... (or very subjective). In my case, I ordered level 2 and expected less pronounced wear. Photos of the product would help you really know what you're buying.
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Response from Skioccas
Hello, As indicated on the site, you have free returns. In this case, don't hesitate to contact us and send us photos. Without a return from the customer, we cannot solve your problem. Thank you for your understanding.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/11/2019
the skis are average but of course at this price it is perhaps normal however you indicateiz that the state was good except they are very damaged. when with the delivery I lost one morning to await them to receive with 11h30 a message asking me to envisage another day of delivery;
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Response from Skioccas
Hello, We're sorry about the delivery problem, there have been a lot of problems over the last 15 days due to bad weather in our region. Delays are accumulating on departures from the South East, which is causing problems for deliveries to the West, Centre and North of France. We have no record of your dissatisfaction. Could you please send us some photos of the skis received so that we can see if there has been any error in their condition? Thank you very much.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/10/2019
The delivery was made in Switzerland and I subsequently received an invoice from DPD with charges for customs clearance, taxes and administration that were almost higher than the value of my order. What a nasty surprise!
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/11/2019
Hello I only put three because in the notation that you put for your skis (I took the 1) I do not find them in very good condition many large deformations, but now I just have to try them.
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Response from Skioccas
Hello Julien, Thank you for your feedback. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Please do not hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/10/2019
Fast shipping. Used equipment correct. Wear condition greater than 2... Average value for money.
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Response from Skioccas
Hello Alexandre, Thank you for your feedback. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/10/2019
Very well done site where you can make very good deals. Delivery is fast and meticulous. However, this year I'm very disappointed by the condition of the equipment I bought in the snowboard department. The quality/price ratio has dropped significantly.
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Response from Skioccas
Hello Erwan, Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded :) Don't hesitate to contact us :) See you soon, The SkiOccas team
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 13/09/2019
Part of binding missing!
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/08/2019
Bought two pairs of 105cm poles and two pairs of 150cm skis. The poles are impeccable (new), but the skis need to be re-prepared: edges either not sharpened at all or not even deburred, waxing needs to be completely redone, rusty edges because the wax hasn't been removed, resurfacing of soles needs to be redone... In short, I'm going to have a real preparation done ...
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Response from Skioccas
Hello Julien, Thank you for your feedback. We apologize again for the inconvenience. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/08/2019
I received a notice of shipment, but never arrived at the relay point, which I had to call several times.
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Response from Skioccas
Hello, You requested a delivery in the store on 21/08, it was made available the same day on 19/08 in the store. This is an internal service and not a carrier, there are no sms sent as with a basic carrier. We take note of your feedback and will improve the service. We are still surprised that you had to call several times because it is one of our stores that is close to our warehouse, as explained when ordering, you choose the place, date and time to pick up your package, based on this information transmitted, we make your package available according to your departure wish. Thank you for your feedback.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/04/2019
The delivery was super fast, but the equipment was very damaged, but it's second-hand.
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Response from Skioccas
Hello, thank you for your feedback :) Indeed, you have chosen a state of wear 3: STATE 3: Equipment with degraded silk-screening, but the equipment still performs well. Sole perfectly filled, structured and waxed. Edge sharpened. The material has already been well used, and there is not much sole or edge thickness left to allow further maintenance. Topsheet showing several large snags which damage the silkscreen, but which have no influence on the performance of the material. Bindings may show more signs of wear. See you soon, The Skioccas Team
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 09/03/2019
I bought the skis on eBay. Unfortunately, existing damage was not sufficiently pointed out.
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Response from Skioccas
Hello, Thank you for your return, we note the problem you encountered and we are sorry. We will see you again. See you soon, Team Skioccas
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/03/2019
Item not as advertised but very efficient customer service
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Response from Skioccas
Hello, Thank you for your feedback. We are sincerely sorry for this error, and hope to see you again on Skioccas.com :) See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/03/2019
I had to go to Decathlon to adjust the resistance. Resistance was at 9 even though I'm a beginner and it should have been at 4.5 having given all the information. Fortunately, I went to make the adjustment, otherwise I could have broken my knees !!!!!
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Response from Skioccas
Hello, Thank you for your feedback, but I think there's an error in Decathlon's input and setting. A setting of 4.5 for a weight of over 80 kg is impossible. We certainly made a mistake; the setting should have been 7 or even 7.5 for the 85kg indicated. And our skiman deliberately set the bar higher, as this is a used pair that's already been used, and the setting needs to be adjusted according to the age of the ski. There's no risk of breaking a leg with these skis on a setting of 9 for a weight of over 80kg. Thank you for your interest.
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