Product quality consistently stands out in reviews, with many noting that items arrive in excellent condition, often better than expected, including skis and boots that are well-adjusted, waxed, and sharpened. Customers highlight the affordability of the equipment, appreciating the great value for money it provides. Delivery performance is another strong point, with numerous comments on the fast shipping times and careful packaging ensuring items arrive promptly and safely.
On the ski occase side, no problem, but the carrier you work with (DPD) lacks professionalism (for 14 euros in shipping costs...), delivery times are not respected, useless telephone service, and the delivery ended up being 4 days later than planned. In short, it's a pity, because your concept is a good one... right up to the delivery.
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Response from Skioccas
Hello, Thank you for your feedback, we take note of the problem you encountered with the transport company. We apologize for the inconvenience and hope to see you again on Skioccas.com. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/02/2019
I received my order very quickly, the day after tomorrow. My skis are quite damaged, not only the silkscreen but also the sidewall, which is chipped, and the plastic at the rear of the bindings, which is broken. The base, on the other hand, is clean. The skis are neither waxed nor sharpened. All in all, for a price of 20 + 12 delivery, the quality is just at the price level, nothing more. It's comparable with equipment you'd find on a private ad site. That's why my opinion is AVERAGE.
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Response from Skioccas
Hello, thank you for your feedback :) Indeed, you have chosen a wear condition 3: Condition 3: Equipment with degraded silk-screening but still performing well. Sole perfectly filled, structured and waxed. Edge sharpened. The material has already been well used, with little sole or edge thickness left for further maintenance. Topsheet with several large snags that damage the silkscreen, but have no influence on the performance of the material. Bindings may show larger signs of wear. We use TUNINGCENTER TFT 5P machines, automated robots that perform five essential tasks in the preparation and maintenance of ski equipment. The first step is to prepare the soles using the sanding technique. The result is a smooth, uniform surface, essential for subsequent adjustment of the skis. The second stage is structuring, when skimans work on the edges, the steel parts on either side of the skis. Sharpening the edges optimizes grip on the snow, for a more precise and enjoyable glide. The penultimate step involves smoothing each edge and making them sharp enough to facilitate turn initiation. The final step is to wax the soles. Not only does waxing increase the durability of the equipment, it is also essential for skiing on all types of snow, whatever the conditions. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/02/2019
Easy to use and pleasant environment...
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Response from Skioccas
Hello, Thank you for your feedback, hope to see you on Skioccas.com :) See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/02/2019
The skis were quite damaged, although I didn't expect them to be new!
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Response from Skioccas
Hello, thank you for your feedback :) Indeed, you have chosen a wear condition 3: Condition 3: The silk-screen printing has deteriorated but the equipment still performs well. Sole perfectly filled, structured and waxed. Edge sharpened. The material has already been well used, with little sole or edge thickness left for further maintenance. Topsheet showing several large snags which damage the silkscreen, but which have no influence on the performance of the material. Bindings may show more signs of wear. See you soon, The Skioccas Team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/02/2019
Easy site
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Response from Skioccas
Hello, Thank you for your feedback, hope to see you on Skioccas.com :) See you soon, The Skioccas team
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 16/02/2019
nbbb
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/02/2019
Level 2 state ski boot rather damaged corresponding to a level 3 and adjustment not made on the skis.
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Response from Skioccas
Hello, thank you for your feedback :) Please note that it is impossible to choose a state of wear for ski boots, as for the choice of skis, state 1, state 2, state 3. We are sorry for forgetting the settings on the skis. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/01/2019
serious site , material conforms to my expectations
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Response from Skioccas
Hello, It's a shame to give us a bad rating, when your review indicates that you are satisfied. Hope to see you again on skioccas.com :) See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/01/2019
However, the fasteners were not adjusted despite the instructions.
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Response from Skioccas
Hello, Thank you for your feedback :) We are very sorry that your shopping experience with us did not go as planned, and we apologize for this oversight. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/01/2019
Filter tabs close with each click, a little annoying
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Response from Skioccas
Hello, We take note of the problem you encountered. We look forward to seeing you on Skioccas.com :) See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2019
compliant, the deliveryman for 12 euros of delivery did not come the day decided. i would have preferred a delivery in relay parcel to 6 euros.
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Response from Skioccas
Hello, Relay delivery is available for boots. It's not available for skis or snowboards because the relays refuse them, but for your purchase you could have taken the relay. We apologize for the inconvenience.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/01/2019
Ski received not identical to order (color, older series...)
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Response from Skioccas
Hello, Thank you for your feedback, we are sorry to read that your shopping experience with us did not go as planned. However, our customer service was at your disposal upon receipt of your order to respond and find a solution, exchange, refund, credit note. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2019
I was a little disappointed by the condition of the shoes, although I'd been told they only had a few scratches.
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Response from Skioccas
Hello, Thank you for your feedback, we are sorry that your shopping experience with us did not go as planned. However, our customer service is here to help you and find a solution if the product is not suitable, exchange, refund, credit note. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/01/2019
The problem was that we had a date but no time. It's hard to be available for a whole day! Shipping costs are high, too.
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Response from Skioccas
Hello, Thank you for your feedback :) We sometimes have delivery problems with our transport company during the high season. We apologize for the inconvenience. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/01/2019
Good products
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Response from Skioccas
Hello, Thank you for your purchase :) We hope to see you on Skioccas.com very soon. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/01/2019
Very average, as the product did not meet customer expectations (when you promise a customer a clean product, you have to act accordingly).
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/12/2018
Delivery problem but good after-sales service
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/12/2018
Skis more damaged than I thought for a level 2
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Response from Skioccas
Hello, would you like to send us photos of the product received so that we can give you feedback on the condition of the pair received?
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/12/2018
Certainly second-hand skis, moderate prices but the image given in the ad is not that of the reality of the product which is more damaged than on the image.
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Response from Skioccas
Good evening, Thank you for your feedback, but we would like to provide some information for other readers. Given the very low prices we charge, it's difficult to take photos of all 250 pairs on a single model. We concentrate on taking a photo of each pair in each state, and to do this you need to look at all the photos in the file. After that, our customer service department is there to answer your questions and find a solution, exchange, refund or credit note. Very often no customer contacts us and publishes a review, which is a pity. Before publishing, it's better to contact us, that's what we're here for. We hope you enjoy your visit.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/12/2018
The photos do not reflect reality. It's a shame, otherwise good product, fast service.
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Response from Skioccas
Hello, thank you for your feedback :) These photos are examples representing the condition of the shoe, it is difficult for us to take photos of all 250 pairs on a single model, after our customer service is there to answer you and find a solution if the product is not suitable, exchange, refund, credit. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/11/2018
site not wall. filters not very practical and disappear at the slightest selection.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 12/12/2018
The treatment was correct but they sent me something else.
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Response from Skioccas
Good morning, Thank you for your opinion, do not hesitate to contact our customer service. See you very soon, The skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2018
Average quality for a Level 1. Plastic fastener broken Plu a lot of quarter thickness. So really average quality
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Response from Skioccas
Hello, Could you send us a picture of the product to see what happened as it is very surprising on a condition 1. We can offer you an exchange of the product or a return and refund if it does not fit. We look forward to hearing from you.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/10/2018
condition 1 is already quite damaged I think. and I'm not completely satisfied with my pair of women's coreup skis because the skis are very wide and I did not get this information in the technical description and not visible on the photo either.
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Response from Skioccas
Hello, We are very surprised by the comment on the Correupt ski. There's all the info on the ski page 2 times: The runner or the width: - Ribs: (1m82) 136-88-115, so 88, which is a pretty normal width for a model of this style. This is again indicated in the technical section of the site with all the ski's measurements. This is an All Mountain ski, as indicated, and not a ski specifically for the slopes. All our data sheets are complete with all the characteristics of the ski. As indicated, returns are free of charge, so you can make an exchange or ask for a refund if the products don't suit you without it costing you anything. However, without a complaint, it's difficult for us to intervene.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/04/2018
The pair collected did not correspond to the size ordered.
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V
Verified Buyer
Rating: 3 out of 5
following a purchase from 19/04/2018
I Had some questions, but not get answers. On internet be better use real board photos too. Also can't find board foot distance measures nowhere. Shipping was good.
Response from Skioccas
Hello, There is a size guide on each product sheet to help you choose. We respond within 12 hours to each question, we have no trace of your emails, even in the site, it's very strange. We make photos of each model, however it is not possible for us to photograph the product with each quantity. That's why there is a state level on each ski, 1, 2 or 3, with a detailed description on the site. We are sorry you could not get your answer. We also have a phone number with staff who speak several languages.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/03/2018
very good site
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Response from Skioccas
Hello, Thank you for your opinion :) See you soon, The Skioccaz team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/02/2018
Responsive, reliable and secure site!
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Response from Skioccas
Hello, Thank you for your purchase :) We're delighted that you've found what you're looking for on skioccaz.com See you soon, The Skioccaz team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/03/2018
Site recommended by si republic Aux arcs. Good site and good opportunities
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Response from Skioccas
Hello, Thank you for your feedback :) See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/02/2018
fast delivery, procedure respected; but the condition of the skis is a bit "over-rated" by the site and the sole preparation is very poor (re-surfacing, edge sharpening, waxing) but I don't know if this is usual or an exceptional quality-defect.
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Response from Skioccas
Hello, We're sorry to hear that your shopping experience with us did not go as planned. Would you like our customer service team to call you to find a solution. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/02/2018
Search on the site not very ergonomic but we manage. Payment OK. Very fast preparation and dispatch. Very careful packaging. Delivery service not good: did not give advance notice as requested when ordering, called thinking it was the previous customer on his round, did not listen to directions, honked like crazy to find the right house. Product corresponds to the description except for the repackaging (see below).
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/02/2018
The wear category does not correlate with the product. E.g.: purchase of junior skis, wear category 1, even though they are in worse condition than adult skis, wear category 2.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/02/2018
You can rely on the advertised products, their condition and the careful packaging. Delivery was more or less on time, but please allow 3 days for the order to be processed, from the time of purchase during critical periods (winter vacations).
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/01/2018
Delivery arrived perfectly on time. Perfect packaging. Skis quite damaged though (level 2). I expected better condition given the descriptions of the different levels. I can't imagine what a level 3 must be like... It's true that my daughter is now equipped at a lower cost. Sufficient for 2 weeks/year and her age. I wouldn't recommend them for adult skis, which will be kept for several seasons.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/01/2018
Order well received. NO PROBLEMS.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/01/2018
Delivery time and delivery very good, but the product was very average. Nobody looked at the product before sending it off, it was full of rust so I had to start cleaning everything on receipt... I wouldn't have dared send the product as I received it.
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Response from Skioccas
Hello, First of all we would like to apologize for the inconvenience. There was probably an oversight on our part. We have reviewed our preparation methods over the last few days to avoid this kind of problem and to ensure that our customers are as satisfied as possible. Can I offer you an exchange of your pair of shoes? We can send the carrier over on Tuesday, and replace the shoes with a pair in better condition if this one doesn't suit you. Looking forward to your return.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/01/2018
Fast delivery, well packaged but condition a little overestimated
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/01/2018
Hello, I am taking advantage of this request for a review to clarify the rating given: - 5 stars for skioccas: speed, conformity and condition of the product ok, it's impeccable! - delivery: that's the black spot ... 3-day delivery, although DPD tracking is on their web portal: day 1 = "putting your parcels on the road" then "parcels being delivered" to end on "delivery not possible this day, postponed to the next working day" day 2 = idem day 3 = "then "parcels being delivered" and in the afternoon I check the parcel tracking and see "parcel delivered at 3pm" but not to me because I was at work!I called and was told that my parcel had been delivered to my neighbor! Which was not planned at all: they were supposed to send me a text message 1 hour before delivery! Never received! And I think it's a bit cheeky of them to deliver to a third party without her or me knowing about it.... But the DPD lady didn't seem to mind..... I asked her what happened if I didn't get on with my neighbor or if she wasn't someone I could trust, but it didn't seem to be a problem: the parcel was delivered and that was that! So no, this is not serious and tarnishes your brand image, as well as all the good work done by SkiOccas beforehand...... Change of delivery person..... A bon entendeur.... Sincerely, Benoit Felgines
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Response from Skioccas
Hello, Thank you for your feedback, I have just reported your problem to the carrier. We have very few problems with them, but that's no reason for you to suffer such a delay and loss of time. Our apologies once again.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/01/2018
The skis are good, but the delivery time is very long and on arrival you have to take the skis to maintenance because there are no waxes or sharpeners.
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Response from Skioccas
Hello, Thank you for your feedback, there was indeed a big delay on your delivery and we are sorry, the Annecy agency is completely overwhelmed since early December, this causes significant delays. Thank you for your feedback.
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