Customer reviews of SLID’UP by Mantion

A big delivery problem! They need to change their delivery service! A lost package, a replacement package returned to the sender

For the rest no comment.
For customer listening 0!

Very bad customer service

Order not received and your customer service is unable to answer our questions.......

I am disappointed with the received package because it was delivered while I was not there, left on my terrace. And this despite my recommendations to the delivery service. Moreover, the package was open and the rail guide and a piece to hold the door are missing.

Attention, it is not mentioned, but exchanges are simply not accepted, you will have to return at your own expense. Given the size and weight of the items, let me tell you that you do not have the right to make a mistake!
Fortunately, in my misfortune, I found much cheaper at Avosdim, so I was able to offset the return costs, with a responsive customer service!

Difficulty with the delivery service, postponed passages wasting time as a craftsman, blocking the day for the delivery person's passage, false excuse for not making the delivery supposedly unreachable

Still haven't received my items

I did not receive the correct product. They are unreachable by phone and do not respond to emails...

It’s the 27th and I still haven’t received my order placed on July 4th???

The rail arrived bent at the end over 20 cm.
The only unprotected part

The product seems good but the delivery process needs serious review. First of all, the site never indicates whether the order is processed and/or shipped. We do not receive any email or SMS to inform us of the departure of the package. It is through the carrier that we are informed that the package will be delivered. The website seems recent but clearly 'not dry' and not free of bugs in the order tracking system. Furthermore, the rails arrive in tubes but not well enough packaged and therefore upon arrival one tube is empty, one rail and some brackets are missing. The people at customer service are charming, but overwhelmed and unable to help with a failing IT system.

I order track this track is not long I went to ups for back to person but ups charge same price to track cost me

Nothing to say

Very bad experience, 3 weeks for an order to travel 15km, due to a relay point temporarily closed. Poor communication as there was no order tracking: no response to emails, difficulties in reaching customer service by phone, unfulfilled promises of callbacks. This is quite hypocritical for a customer service that emphasizes listening on the website. A commercial gesture would be the least they could do.

We never received the order!

Very dissatisfied Product never received, the site does not respond to refund requests

Very dissatisfied Product never received, the site does not respond to refund requests

Very dissatisfied Product never received, the site does not respond to refund requests

It's okay!

the package arrived on time but if you want to call for information about the products, the number you ask for is no longer in service, I won't even mention the warranty in case of failure. I do not recommend this site!!!!

The slide system 110 is simply weak. It does not provide any level adjustment after hanging the door, the bottom guide, while maintaining the dimensional tolerances given in the instructions in the lower range, does not allow the door to be removed.

Delivery announced 5 times and 5 times not done.......no call...no excuse, DPD transport is in the sense of being vulgar and contemptible people. I am not homophobic. I cancel my order....

I placed my order on June 22, 2020 and iit is now July 10 and I still have no idea when I will receive my complete order. I ordered the SLID'UP 110 - Sliding closet door hardware kit - 106" - for 3 doors. On June 30, I received two tracks with no hardware. I called the customer service line on different occasions to let them know about my order, and never received a call back. I also emailed them and it took four days for someone to respond. I was told the order would be filled but I was not given a date as to when to expect the hardware. I buil some custom closet doors that this product seemed like the perfect solution for. However, I have now begun looking for alternatives since I have no idea when or if I will receive the hardware. I have no idea what the problem is but choosing their product has made things really difficult for completing this job. Fortunately my client is someone familiar with my work otherwise this could have been a disastrous experience.

I'm very unhappy my order was doubled and was charged about $15 for delivery. I want to return the 4 extra pocket doors but I cannot find anyone to send it for less than $350+HST. Slid'up should be sending a return label just like amazon or offering a better solution. Your website messed up the order and doubled it. I only ordered 4. 8 were sent and I was charged for 8. Not fair to the comsumer. You guys have bulk purchase rates with Purolator and the shipping is very minimal for a large organization. These pocket door frames are still in box wrapped taking up space. [email protected] 613-371-8278

Horrible service wanted to return my item. Sent 2 emails asking how to return my item and as of now I have not had a response.

Package declared delivered not delivered and after intervention from customer service, package finally delivered to a neighbor but damaged and unusable! I lost my money.

I liked that the system is customizable. The top track seems to hide very nicely. However, my order was missing parts and I found the instructions hard to follow with minimal words to explain what to do. The little clips on the side to keep the door in the track are very short and the door comes off the track easily. The soft close made it very hard to open so my kids couldn’t even open the door. I was expecting a lot more for paying more then double what you would pay from the big box stores

my order did not match my needs due to lack of precision on the presentation, the engine is ok but not the positioning tips

Doesn't work at all.
So hard to reach customer service

Hello
Very disappointed with my first order from this supplier.
Stop mechanism broken in the package. The packaging of the package being compliant, I suspect the sender of having placed a defective part in the package. Best regards, Christian

Hello
Very disappointed with my first order from this supplier.
Stop mechanism broken in the package. The packaging of the package being compliant, I suspect the sender of having placed a defective part in the package. Best regards, Christian

I no longer plan to order from this merchant due to the behavior of the delivery person.

The aluminum rails are not protected, no packaging, they are scratched and scuffed all over, too bad given the price of the kit for 2 pieces of aluminum, 3 plastic pieces and a few screws!

L'entreprise est située à 5 minutes de chez moi. On m'exige toutefois de payer la pleine livraison et refuse que j'aille moi-même chercher le produit. Même chose pour le retour

I purchased the soft close unit but the CSR did not tell me that it only works with there track the unit was useless to me

They should provide a better return policy

The aluminum profiles were not packaged correctly, without protection on them, which caused a scratch, hitting them. In conclusion, they could not be used.

I paid a lot of money for a product that I can not use, I also paid for shipping I believe and to return it I have to spend more than the original purchase for shipping to return them. All other businesses pay for return shipping, your company does not. I will not tell anyone about this company nor will I ever make another purchase.

Not being able to give an opinion for now since I have not yet received the goods, I would just like to point out after ordering on your site, I put a small note in the reserved box that I wanted a departure of the goods at the beginning of January because I could not receive it this end of the year, I received an email that the goods were in the process of being shipped on December 24, I called your friendly services to postpone the departure if it was still possible, in doubt the person I spoke to on the phone was supposed to keep me informed, I was never contacted again neither by email, nor by SMS, nor by email, I don't even know if it has been delivered knowing that carriers often do anything, it is a fragile package, I would not want it to arrive damaged. Disappointed by this lack of communication and remaining in the blur. I hope everything will go well. Best regards. Vincent