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A
Rating: 1 out of 5
I specified during my order to deliver the order directly to the customer, you left it at a relay point.
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Customer reviews of SLID’UP by Mantion
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 9 301 published reviews
Summary of reviews
The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Reviews 1 and 2 stars
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Rating: 2 out of 5
This is my second order from here. I was very happy with my first purchase, the second one not so much. To my surprise when I opened the box the metal rail had a bunch of scratches and greasy finger/hand prints all over it. It's not a big deal if I was going to cover it but I wanted to leave it bare.
Response from SLID’UP by Mantion
Thank you for your feedback David. I am very sorry to read that. I will ask someone from customer service to give you a call. We will send you a new track. SLID'UP Team.
A
Rating: 1 out of 5
Very light, insufficient fixings, right motor blocks...
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A
Rating: 2 out of 5
Error on the order reference, no response from customer service which was contacted by email.
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A
Rating: 2 out of 5
Wrong size and customer service slow to react
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A
Rating: 2 out of 5
Not enough precision on the product
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A
Rating: 1 out of 5
Wrong parts came, they still haven't responded to the issue
Response from SLID’UP by Mantion
Thank you for your feedback! You advised us about this mistake on Saturday 13th, same day as your review. Unfortunately we are not open on the weekends. So I asked our customer service team to call you back and send you the right parts on Monday 15th. According to our carrier information, you should have received them on Tuesday 16th. SLID'UP Team
A
Rating: 2 out of 5
Paid $9.99 for 2 day shipping and received item 5 days
Response from SLID’UP by Mantion
Thank you for your feedback Robert. I am sorry about your disappointment. The delivery time is always expressed in business days, weekends don't count. I see that your package has been picked up by our carrier on Thursday, October 21st and that you received it on Monday, October 25th. SLID'UP Team
A
Rating: 2 out of 5
My order arrived damaged and when I called in to report the damage, the response was just, “you’ll take my experience into consideration” but no help to resolve my damaged item. They just brushed me off with no help or support at all. I won’t order from them again.
Response from SLID’UP by Mantion
Thank you for your feedback Tan! I am very sorry, this is not in our habits to leave our customers without any help or solution. I will ask my colleague from customer service to call you and to ship you another valance tomorrow. SLID'UP Team
A
Rating: 2 out of 5
order placed on 10.10.20 shipped on 16.10.20 still not received.
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A
Rating: 2 out of 5
DELIVERY SERVICE IS TERRIBLE. I had paid for home delivery, but the delivery person refused to deliver to me inventing various ridiculous excuses. I had to go pick up my package at a relay point.
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A
Rating: 1 out of 5
This track works really well. The track would be a 5 stars if the rail was 1/2" bigger. We had to shim the track to keep the doors in the track. The doors slide smoothly & easily on the track.
Response from SLID’UP by Mantion
Thank you for your feedback Bonnie! We are sorry that you had to shim the track. Unfortunately, with the production of tracks, our track lengths can have a tolerance of +3/4”. SLID'UP Team
A
Rating: 2 out of 5
Error on part of the delivery, requested exchange by email, no response from them.
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A
Rating: 2 out of 5
My adapter kit order was not compliant. I was sent the wrong profile. I'm still waiting for a response from customer service!
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A
Rating: 2 out of 5
nothing to say about the content of the order. but the delivery is a very big problem.
5 days MORE than expected and the best part: delivered to a cinema 15 km away.
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5 days MORE than expected and the best part: delivered to a cinema 15 km away.
A
Rating: 2 out of 5
Nothing to blame the site itself but the delivery is a real disaster. I was supposed to be notified in advance, I wasn't and the DPD delivery person 'threw' the 20 kg package over my two-meter high gate! I let you imagine the shock
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A
Rating: 1 out of 5
Run away!!! Order never received, no one responds, and no professionalism on their part.
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A
Rating: 1 out of 5
Run away!!! Order never received, no one responds, and no professionalism on their part.
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A
Rating: 1 out of 5
Complaint made by email because the order was delivered incomplete with no response after a week. I do not recommend this site
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V
Rating: 2 out of 5
Despite ceiling mounting in the order... wall mounting was delivered, prompt follow-up delivery!
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A
Rating: 2 out of 5
Product compliant but very poorly packaged! So some dents on the aluminum... I was able to fix it with pliers but there is still a mark. Too bad.
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A
Rating: 1 out of 5
Customer service follow-up non-existent, they leave you to deal with DPD who is equally incompetent. Customer service does not respond to refund requests because the delivery forced me to take 2 days off without being delivered despite the confirmed appointment! it's unacceptable!!!! I will not buy from Volet Habitat again.
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A
Rating: 1 out of 5
I have often ordered from you but now I am really starting to get fed up because lately the ordered material is really poorly packaged and always has scratches. I found another site with the same products that arrive intact.
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A
Rating: 1 out of 5
Customer service follow-up non-existent, they leave you to deal with DPD who is equally incompetent. Customer service does not respond to refund requests because the delivery forced me to take 2 days off without being delivered despite the confirmed appointment! it's unacceptable!!!! I will not buy from Volet Habitat again.
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A
Rating: 1 out of 5
First order, package arrived open so parts lost. Very disappointing, change of carrier
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A
Rating: 2 out of 5
Navigating was fine. Selection was good. There should be clearer and more up front info to indicate that returns are such an ordeal that it may as well be final sale, due to the abnormally restricted return process.
A
Rating: 2 out of 5
rail with edges that have burrs causing bumps in the gate.
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Rating: 2 out of 5
The only product I bought (motorization of swing shutters) caused me major installation issues and quickly broke down due to power supply, then remote control.
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A
Rating: 1 out of 5
Still haven't received my package despite the appointment with incompetent dpd very disappointed
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Rating: 2 out of 5
No tracking number on my order delivered in "tracked letter". I contacted customer service (courteous person) who gave me the information. The delivery address was not completely filled out while it was well on the order. As a result, I managed to retrieve the package at the post office with some difficulty. The package almost went back to the sender. Too bad for this problem because the first order went well.
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A
Rating: 2 out of 5
delivery time of 1 month ...................
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A
Rating: 2 out of 5
Access to the assembly documentation only provides the English version..... in inches!!!! Fortunately, the one delivered is compatible with our measurement system and our tape measures.
Misleading photo: the guiding elements are plastic and not aluminum. Certainly, the technical description of the different components is ok ..........
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Misleading photo: the guiding elements are plastic and not aluminum. Certainly, the technical description of the different components is ok ..........
A
Rating: 2 out of 5
Product compliant and delivery compliant, customer relationship on the other hand zero points... Honestly not commercial, I don't think I will make another order.
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Rating: 2 out of 5
Product compliant and delivery compliant, customer relationship on the other hand zero points... Honestly not commercial, I don't think I will make another order.
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A
Rating: 1 out of 5
Not compatible with my doors.
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Rating: 2 out of 5
I have ordered several times and had no problems, but this time I waited 1 month to receive my package and had no news in the meantime. Otherwise, very good product, I would order again.
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A
Rating: 1 out of 5
Delivery and preparation took 3 weeks for a product available on the site
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V
Rating: 1 out of 5
The product is great. I paid in advance and the money has long since gone to the company, however, my order was not shipped. Only after almost a week when I specifically inquired by email. This is a no-go and there is no excuse for it, as long as they accept the money in advance. I will not order here again.
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A
Rating: 2 out of 5
I am happy with the rail and the wheels but I was surprised that there were no fixing brackets.
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A
Rating: 1 out of 5
Wrote to customer service about damaged (scratched) merchandise. Never addressed by company. No resolution.
Response from SLID’UP by Mantion
Hello Jerry, we are sorry, we thought that your main concern was about the cut. Please do not hesitate to contact us by email if you want a replacement track. SLID'UP Team