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A
Rating: 1 out of 5
Order placed on April 16 and still not received by May 22!
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Customer reviews of SLID’UP by Mantion
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 9 301 published reviews
Summary of reviews
The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Reviews 1 and 2 stars
Reset filtersA
Rating: 1 out of 5
Catastrophic deliveries, and your site is not worth mentioning, I sent you two messages without any response from you, unacceptable.
I will no longer validate your site, no more orders with you.
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I will no longer validate your site, no more orders with you.
A
Rating: 2 out of 5
The received article photographed in metal is actually plastic. Seller unreachable.
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A
Rating: 1 out of 5
Satisfied
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A
Rating: 2 out of 5
I provided the phone number of the delivery address (different from the billing address), the delivery person did not have it on the documents and lost a lot of time. It is important to think of those who deliver your products.
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A
Rating: 2 out of 5
Hello, I bought from you but the lock for the sliding door with key, the key does not fit in the lock, the key has nothing to do with the lock, so it is impossible to use the lock
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A
Rating: 2 out of 5
Following previous order of incompatible items... series 160-170-1000, need to follow up to get a response to the email, no warning of incompatibility during the order ...
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A
Rating: 1 out of 5
The photos are not up to date on your site, presented in white received in raw, it's not very correct, you have to read the description to the end to know it
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V
Rating: 2 out of 5
Double shipping costs despite email, unfortunate
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A
Rating: 1 out of 5
no package and impossible to contact the seller
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A
Rating: 1 out of 5
Your carriers are terrible... During delivery, there was no one present, so they returned the merchandise without hesitation.... Hats off...
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A
Rating: 1 out of 5
Be careful if the item does not fit, return of goods is impossible. Indeed, Coulissant Habitat does not organize any return of goods and specifies that shipping costs are at your expense. The catch is that the dimensions are not standard, so shipping costs more than €100 to send closet rails that cost less than €100. The fact that Coulissant Habitat does not manage the return of goods does not seem trivial... So goods on your hands!
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A
Rating: 1 out of 5
Be careful if the item does not fit, return of goods is impossible. Indeed, Coulissant Habitat does not organize any return of goods and specifies that shipping costs are at your expense. The catch is that the dimensions are not standard, so shipping costs more than €100 to send closet rails that cost less than €100. The fact that Coulissant Habitat does not manage the return of goods does not seem trivial... So goods on your hands!
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A
Rating: 2 out of 5
Sliding: Perfect
1 problem, the carrier DPD does not respect the chosen time slots on predict!!
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1 problem, the carrier DPD does not respect the chosen time slots on predict!!
A
Rating: 2 out of 5
Disappointed, the small plastic fork that serves as a locking mechanism at the end of the wheel support broke during the first locking???
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A
Rating: 2 out of 5
Nothing to say. Very satisfied.
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V
Rating: 1 out of 5
The order was delivered quickly... but the items were not as described. Wrong rolls and the wrong fastening material were delivered.
No one is reachable on the hotline and there was no response to 4 emails. This is definitely not how customer service works!
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No one is reachable on the hotline and there was no response to 4 emails. This is definitely not how customer service works!
A
Rating: 1 out of 5
no after-sales service
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A
Rating: 2 out of 5
Not serious
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A
Rating: 2 out of 5
After several calls without response, forced to call back?..to give me an answer that does not concern my request
Several people who refer you from one to another
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Several people who refer you from one to another
A
Rating: 1 out of 5
no spare parts, no free return, no way to find an arrangement with their services, deplorable!
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A
Rating: 1 out of 5
I ordered diameter 16 and received diameter 15 ???????????????
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A
Rating: 2 out of 5
First I received the wrong product, called back they shipped the right one. Called again … the shipping company lost the package. After couple days they found it, promised to ship next day. Today was supposed to arrive. As of 9pm nothing showed up. It is already two weeks, weekend coming, the shipping company doesn't deliver on weekends.
Response from SLID’UP by Mantion
Hello,
According to our carrier website, your package has been delivered the day after it was supposed to arrive. I am very sorry for the trouble about your delivery.
SLID'UP Team
According to our carrier website, your package has been delivered the day after it was supposed to arrive. I am very sorry for the trouble about your delivery.
SLID'UP Team
V
Rating: 2 out of 5
The material is of high quality, the goods were packed a bit lightly (there is a risk of deforming the rails), the shipping could not be described as immediate and fast, additionally the communication with the contact person was more profit-oriented than customer-friendly.
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V
Rating: 1 out of 5
NOT FOUND
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A
Rating: 1 out of 5
The adhesive on the door handles do not stick , disappointed in my purchase and the price we paid
Response from SLID’UP by Mantion
Hello Barbara,
We are sorry that you are disappointed in your purchase. Next time, do not hesitate to contact us to find a solution.
If you still want to use the handles, you can clean your door with a grease-removing product and stick the handles with a little bit of superglue. HSS team
We are sorry that you are disappointed in your purchase. Next time, do not hesitate to contact us to find a solution.
If you still want to use the handles, you can clean your door with a grease-removing product and stick the handles with a little bit of superglue. HSS team
A
Rating: 1 out of 5
does not stand behind their products
Response from SLID’UP by Mantion
Jonathan, we are sorry for your bad experience. Don't hesitate to reach us so we can talk about it.
HSS Team
HSS Team
A
Rating: 1 out of 5
J'ai commandé un rail supplémentaire car je ne l'avais pas calculé dans mon design initial, il me l'ont envoyé mais sans vis alors j'ai du aller acheter des vis à la quincaillerie et malheureusement ce sont des vis différentes de celles fournies avec le rail dans ma première commande. Aucun option sur le site permet d'acheter des vis avec le rail. J'ai même parlé au représentant et il trouvait que cela ne faisait pas de sens qu'un rail soit envoyé pas de vis... assez ordinaire de leur part. De plus, les arrêt de porte coulissantes ne fonctionnent pas ils sont trop souples pour arrêter la porte coulissante.
Response from SLID’UP by Mantion
Bonjour Jonathan,
Achetés indépendamment des kits, nos rails seuls ne sont pas vendus avec les vis, comme l'indique la page produit. De plus, vous pouvez utiliser absolument n'importe quel type de vis pour fixer vos rails. Enfin, la gamme SLID'UP 130 est faite pour des portes jusqu'à 154 lbs, les arrêts de portes sont donc conçus pour résister.
Nous sommes disponibles pour répondre à toutes vos interrogations.
Cordialement,
L'Équipe HSS
Achetés indépendamment des kits, nos rails seuls ne sont pas vendus avec les vis, comme l'indique la page produit. De plus, vous pouvez utiliser absolument n'importe quel type de vis pour fixer vos rails. Enfin, la gamme SLID'UP 130 est faite pour des portes jusqu'à 154 lbs, les arrêts de portes sont donc conçus pour résister.
Nous sommes disponibles pour répondre à toutes vos interrogations.
Cordialement,
L'Équipe HSS
A
Rating: 1 out of 5
Very cheap material
V
Rating: 2 out of 5
Unfortunately, after a good experience some time ago, the second order did not work out. The goods seem to have returned to the sender. I have not received any message about what is going on. Moreover, it takes unusually long to get my money back. The service from Mrs. [...] is limited. I am probably one of many unimportant customers.
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Response from SLID’UP by Mantion
Good day, first of all we would like to thank you very much for taking the time to leave a review. We are constantly working to improve our service and make it as pleasant and efficient as possible. Therefore, there are no 'unimportant customers' with us, and every feedback is important to us. I am very sorry that the delivery came back to us and you were not adequately informed about the status of your shipment, we will try to make this easier to track in the future. In the meantime, the new delivery should have arrived at your place and I hope everything is now fine. If you have any further questions or requests, please feel free to contact us again at any time. Best regards, Your team from the Tuersystem-Shop
V
Rating: 2 out of 5
Very good
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V
Rating: 2 out of 5
Nothing arrived.
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Response from SLID’UP by Mantion
Good day, thank you very much for your review. Unfortunately, your delivery was indeed stuck in the freight forwarding due to the depot being overloaded, and was then returned to us. We deeply regret this and had of course immediately arranged for a full refund with a notification to you. We are working to optimize communication and processes with the freight forwarder so that such rare cases do not occur again. Thank you very much for your understanding. - Your team from the Tuersystem-Shop -