Customer reviews of SLID’UP by Mantion

I do not like this closing system. I prefer the one with the shock absorber spring.

The additional door kit is not the same as the door kit provided with the rail.

Unfortunately, I did not receive the fixings I ordered, otherwise the product is compliant for the rest.

The roller shutter motor I received was difficult to adjust for the limit settings, I had to call the brand's technical service and that is not normal because it increases the installation time

Incomplete products, and you have to pay to return them…

Not really satisfied with the product

I hope that the new power supplies for the roller shutters will last more than 3 years, because out of the 5 I installed, I have already changed 4 at 88€ each.

The shipping via DEL was a disaster, registration of the shipment 22.6 delivered 25.6.26

good product but the delivery by GLS was not respected, not delivered at home as planned, customer service does not bother to call back when we report the non-compliance of its delivery service

My order (#30750) has not been completed; I am missing a 47-inch kit for two doors. I need the missing kit, as I mentioned in my email, because I urgently need to finish the project. I am still waiting for a resolution. I look forward to hearing from you. Thank you.

Unconvincing system. Expensive for what it is.

UPS delivered the item to a different address. I complained about this to UPS, but have not received any feedback to this day.

fast delivery,easy installation,but the remote control does not work more than 1 meter,quite disappointing.

Delivery was not complete. Unfortunately, the floor guide for the sliding door was not included.

Very very simple equipment for 80 euros, I expected something more sophisticated

The plastic sliding systems for lower furniture doors up to 9 kg slide poorly. The doors tend to get stuck.

The small order screws (Reinforced wall mounting bracket for SLID'UP) being unpackaged in the package, "free electrons", were lost during transport (twice in a row)! Too bad because the material is of good quality!

Very good

No problem with the product. Problem with the GLS delivery postponed for 3 consecutive days.

when asked if i was satisfied with my shopping experience, i would reply "yes and no". the yes's are that the product delivered was correct and arrived quickly. The no's are that the packaging was done poorly in that the bristles were crushed to the point that at first i thought the product was unusable. it appears that someone just wrapped the 18-foot length around their hand and stuffed it in the bag and then into the envelope. i spent many hours straightening out the bristles and had to fabricate a jig on my worktable to "fix" them. i basically had to press them out to be straight which took several days because i had to do it in 6 foot sections, and i had to leave them in the jig overnight. i was surprised at how limp the bristles were. i expected them to be stiffer. they did end up working ok for my application, but i will not use them again. i have a recurring requirement for a brush seal to be used on retractable screen doors where the seal clearance is greater than 5/8 of an inch. your product is perfect in that the spine is 3/16" wide and the brush length is 1 inch. if you manufactured the same product with a much stiffer bristle, and ideally to 1-1/8" and it were black, you would have a very marketable product that would be useful to installers of these types of large retractable screen systems. it would not necessarily need to have adhesive backing as the 3/16" spine can be pressed into the slot of some retractable screen systems, notably, the phantom brand retractable screen system. for now, i will keep searching for a supplier for my application.

I would like the invoice and the warranty period

The remote control I ordered does not work with the RTS motor either in the order

Hello, my package arrived damaged. Double door rail crushed at the end over 30 cm.

I would have liked to have a time slot for delivery to avoid losing half a day waiting. Many delivery people give a 2-hour window for the rest

I sent an email for an exchange for a higher range but no news

Hello, Not very satisfied with 2 sleeves I can't screw the small screws. Regards

Hello, Everything went well when placing the order with you, however I noticed that the same part was 50€ cheaper on Amazon. I have already bought 30 motors from you in 4 years and already 2 motors are out of order. Given the price of the motors, I will make my next purchase on Amazon. A loyalty program would have been welcome.

Listening staff, fast delivery, reasonable prices.

The gap between the doors is too large, looks quite silly, the further door needs to be milled, then the upper guide is really unusable due to zero tolerance, 1 mm difference and it rubs, better to build something yourself and use a profile for example

Before, the support brackets were in the pack, now they are optional. They were anodized and deburred, now they are not. The wheels are of a lower quality than what I had in the past. I find it a shame, however, very well packaged.

The availability of spare parts is a big plus, however I find the prices too high.

When ordering pre-assembled goods, everything fits. But individual parts/accessories are really problematic, at least with the rollers. I have already ordered the wrong running rollers for the second time. At least for the double-track rails, hints or similar would be helpful... otherwise top...

I didn't think the attachments were plastic.

Fast shipping, simple fastening system. The rail allows for smooth rolling. Big downside, the system is indicated as being silent which is not the case at all. We chose it for this reason and are disappointed to have spent this amount on a system that is not. This also includes the slow closer, practical but noisy.

The product does not suit what I want to do. I would like to return it to get a more suitable product from your range. Best regards

The slid'up 110 and 120 rails are very good. The only downside is the "spare parts" or the option to buy a single rail. Only 180 or 194 cm are offered... to have my doors on 3 rails, I needed 240cm... You could offer 180 or 300, at least we can cover what we need... Having already bought a double rail in 240, in my case, I had to buy a complete 240 cm kit, it cost me much more to buy the complete kit since I already had everything I needed in terms of wheels/stoppers... Buying 2 rails of 180 did not appeal to me due to the junction which is never perfect and could cause a slight snag and thus noise. Too bad for that...

The product is good and does the expected job, but the paper manual is relatively poor and too brief. Many details are forgotten, you need to carefully watch the example assembly video provided on the site to prepare the assembly correctly.

Hello, I received the goods. But it doesn't fit. How can I return it? Thank you

I had an awful experience. The customer service manager should be replaced. He is rude and mean. This is no behavior to have in any position. A piece broke up assembly and he denied replacing it and I had to fight with him to have it done. This is ridiculous behavior. His attitude towards others is really bad and your company should really really ashamed of his interactions with costumers. He made me hate ever giving your company my business. At one point I wished I had never bought the sliding door hardware at all. That’s not what customer service managers are for usually. Usually they are able to keep the situation calm instead of saying ignorant things to upset the customer. He really needs to grow up and not act like a child when responding to customer emails. My first email response to him told Him he should have had a coffee before he responded to emails in the morning because it was so poorly done. It attacked me for a late purgatory delivery. This whole experience has lost any future business I may have ever given you. Not that the piece is replaced my dole works amazingly and I love the hardware. To bad I have nothing but negativity left for your company. Good product. Really shitty staff that needs to obviously be retrained and taught how to appropriately handle their workload. You would think at such a high price point your employees would have to knowledge on have to deal with defects appropriately. You guys are by far the cheapest out there. I really did honestly expect more from your company.

I received the package in good condition and complete
The only negative point was the drilling template: too much distance of 1cm between the hole template and the motor support
If I hadn't overlapped the two, I couldn't fix the support with a risk of poor hold in the lintel.