Customer reviews of SLID’UP by Mantion

Easy to use. A few texts to refine: information seen from the inside then on other articles, seen from the outside.

Could be more explicit for weekend DIYers

I’m sure the product is fine, but if it doesn’t work in your space, you can’t return it because the cost of shipping such a big package costs more than the item. It’s too bad because I hate to have to use amazon.

a bit disorganized

I ordered this kit to replace a faulty motor on one of my existing motors. I preferred to buy this complete kit for 390€ because the price of a single motor at 200 euros quickly calmed me down! If another were to fail, I wouldn't regret it! Personally, I find the price of spare parts too high.
It's a shame because with my 8 kits purchased previously, I appreciated the seriousness of the company, its good quality-price ratio, and its responsiveness to comments and product improvements.

a delivery error because I received 6 rail supports out of the 7 normally present... I hope this will be enough to hold my door ...

not always easy to find what you want.... moreover DPD delivery person, a disaster, 3 rescheduling of delivery at 11:30 on the day, so 3 days lost and this does not pose any problem for them

Still haven't received my order from June 30, 2025. GLS notified me of delays twice with rescheduled delivery dates...

Very disappointed I buy directly from the manufacturer, to avoid enriching Leroy Merlin. But unfortunately, I encountered a problem between the size of my carts and the rail, I bought these elements separately in a kit.
I made a mistake in my order, of course, but I left a comment for your staff at the time of the order asking if, following my choice of different products, I would not encounter any issues, but I don't feel like anyone from your side read it, as a result, I managed, spent more time, but thanks to ingenuity I found the solution but not thanks to you.
So really not great your customer service, which does not read comments during orders, I wonder what the point is of writing comments.

Good site

Perfect material, great packaging, shipping time was perfect BUT unfortunately, the choice of DLS carrier... a mistake! I let you read the comment I left them via TrustPilot. Rated 1 out of 5 stars, 1 star is way too much! Delivery notice received by email the day before... so far so good. I block myself at home on the day and by late morning I see that my package is delivered! But I have nothing! No one, no call even though I had specified to call upon delivery by leaving my number! My site is blocked. The support tells me they are launching a search but that's it!!! Impossible to reach the delivery person. Of course, no sound, no image, I fall into oblivion! By miracle, the person who received it in my place managed to find my number and call me. In the end, I went to pick up my material, 1 hour drive for a delivery I paid for!!! Hats off to the incompetent DLS!

great site and product, never disappointed, very efficient customer service but on the other hand, the delivery by DPD transport needs to be seriously reviewed, very delayed delivery, message next to the damaged product plate, in short, I decided to no longer order with these carriers

Fast delivery

Second time using the product. The instructions could definitely be better.

No comment.

Disappointed, I threw half of it in the trash. Very, very poor adhesive properties. Not recommended....

Could be better

The products are good but their presentations, associated explanations, and user manuals sometimes lack clarity. I may be a bit deficient, I don't know, for example when it comes to representing something in space, but having only small diagrams without captions is quite little. I have accumulated several assembly errors and even purchase errors. I had to redo several times for an interior door rail and now I have useless components left on my hands.

Reasonably easy to find things, but there was different information on the notes vs. the technical data

The product dimensions were not precise on the site, we had to go to the small detail magnifying glass so we made a mistake when ordering and had a problem returning the product, the pickup point does not take the package; too long. We are looking for another carrier. We regret ordering, for this type of material you need to see the product

Delivery OK, but the product is mediocre, visually and functionally.

Delivery has not yet arrived.

Sales associate did not know dimensions of the item. No options for less expensive shipping.

Where is my order

Shipping expensive

Starting up and programming with the manual is very complicated to understand, I haven't managed to do my programming yet.

The quality of a supplier also depends on the carrier chosen for deliveries. In my case via DPD after a week and three exhausting calls (correct address) waiting for my package, on the third visit, the delivery person simply told me that he did not have it!!!

8 days after the order still not received

Review the plan, too many problems
Material needs to be reviewed, the locking screw is too long and does not allow for precise adjustment, the guide with the rollers is too long which results in a bent door that is not even parallel

no product information, no manual in French! you have to decipher the info and discover the functions...couldn't find half of it...

Error in delivered product

Product a bit lacking in quality!

Hello, I expected much more 'robust' rails, the fixing system, especially the screws that pass between the rails, are 1 mm too thick and it took us much longer than expected. Timeliness and welcome were top-notch

My rail came in BENT from USPS in the cardboard tube and want a refund!!! How can I get my refund???

Good, but I missed a -10% offer because it wasn't visible enough, so I take away 2 stars!

Ok but I received a 2m rail

1m95 rails delivered without fixing screws.

Track was fine, but the guides were undersized. We had to get a third party guide set to make the doors work.

The stops and fittings on the door are actually made of plastic + lack of care in packaging (brackets placed with the carton with their screws, nuts and washers loose = missing elements upon arrival). Very mixed review.

its ok - the hardware has some flex to it and it works decently.