Customer reviews of SLID’UP by Mantion

A bit of time to understand where to find the different necessary components for a novice

I am disappointed with the received package because it was delivered while I was not there, left on my terrace. And this despite my recommendations to the delivery service. Moreover, the package was open and the rail guide and a piece to hold the door are missing.

My order is incomplete and no news from customer service after sending an email and making a phone call..

Sliding door kit 200kg: expensive for what it is... and work done the French way: not straight cuts, the rail diverges at the ends, no connection between 2 rails; to see over time....

There is no problem with the site, delivery, transport, or delivery times.

The site is good. However, complicated to exchange or return a product. No information. Still waiting for a response to exchange my product.

Correct navigation
Your advisor tells me it is forbidden to deliver to your relay point because the package is too large, and the delivery person dropped it directly at the relay point

The delivery was fast but I was not notified sufficiently in advance to be present at the reception.
I received a text message 15 minutes before the arrival of the delivery person and, as I was absent, he left it in a discreet place.
I could not check the condition of the package before reception and it could have been stolen.

More explicit VIDEOS for SLID UP 160 as this one is really not suitable for renovation. No information to make existing doors sliding other than isoplane and we get caught.

The quality of the tulip leaves something to be desired, the plastic is fragile.

Received THE LOCK BUT NOT THE KEY

A bit confusing: products should be grouped by usage and for the same product have different color and size options.

Fast delivery, simple and efficient website but the order arrived incomplete ...

The rail arrived bent at the end over 20 cm.
The only unprotected part

The product seems good but the delivery process needs serious review. First of all, the site never indicates whether the order is processed and/or shipped. We do not receive any email or SMS to inform us of the departure of the package. It is through the carrier that we are informed that the package will be delivered. The website seems recent but clearly 'not dry' and not free of bugs in the order tracking system. Furthermore, the rails arrive in tubes but not well enough packaged and therefore upon arrival one tube is empty, one rail and some brackets are missing. The people at customer service are charming, but overwhelmed and unable to help with a failing IT system.

FedEx courier is not only one of the most expensive on the market, but also does not select the option (paid!) to call the recipient upon delivery. This means that someone has to be at home and wait from 8 to 18.

There is no system to adjust the horizontal or vertical alignment of the door once the hangers are fixed.

The hardware is great but the instructions are about the worst that I have ever seen. Maybe if you are an engineer or are familiar with equations and design formulas it may be easy but for the common person it is not. I am quite mechanically inclined and have remodeled and rebuilt all types of machines and furniture and found the instructions very frustrating.

For this order it's perfect, but for the previous one, 7 pieces were missing that I unfortunately noticed too late.

Torn packaging and twisted crank rod.

Made a large purchase just a week before they had a sale, so feeling like I lost out on a good chunk of money.

Great site, very good products, packaging for lengths under 1.30m is excellent. However, for the 3m kit, it is impossible for it not to arrive bent given the "DIY" for packaging. I was well warned of the consequences if there was a problem so I accept but it's a shame. The rest seems very very good.

It's okay!

Hello, just a false note on the delivery which was supposed to be at home. And my package ended up at a relay point.

the package arrived on time but if you want to call for information about the products, the number you ask for is no longer in service, I won't even mention the warranty in case of failure. I do not recommend this site!!!!

The ordering process was easy. The amount of time from the order date to the ship date was too long. The item did not fit in the intended space, so I needed to return it. The return process is outdated and time consuming. It has been over two weeks since I returned the item, and SLID'UP has not acknowledged receipt of it, nor has a credit showed up on my credit card account.

I must tell you that setting up your equipment is not reserved for DIY enthusiasts equipped with two left hands... THANKFULLY your manual is very clear. Bravo.

The slide system 110 is simply weak. It does not provide any level adjustment after hanging the door, the bottom guide, while maintaining the dimensional tolerances given in the instructions in the lower range, does not allow the door to be removed.

Improving the site's ergonomics wouldn't be a luxury.

The sliding door system seems correct as it has not been installed yet. However, the delivery was catastrophic. After several emails and calls to customer service, my package arrived 15 days late. The carrier signed the delivery note without even delivering the package. Fortunately, the package arrived well, otherwise the criticism would have been severe.

Website was a bit confusing but I found what I needed. More clear install requirements would’ve been better.

I placed my order on June 22, 2020 and iit is now July 10 and I still have no idea when I will receive my complete order. I ordered the SLID'UP 110 - Sliding closet door hardware kit - 106" - for 3 doors. On June 30, I received two tracks with no hardware. I called the customer service line on different occasions to let them know about my order, and never received a call back. I also emailed them and it took four days for someone to respond. I was told the order would be filled but I was not given a date as to when to expect the hardware. I buil some custom closet doors that this product seemed like the perfect solution for. However, I have now begun looking for alternatives since I have no idea when or if I will receive the hardware. I have no idea what the problem is but choosing their product has made things really difficult for completing this job. Fortunately my client is someone familiar with my work otherwise this could have been a disastrous experience.

Regarding Volet habitat - service and product very good; however, they impose DPD home delivery and this provider strictly does not care about end customers: 2 orders, 2 'delivery refusals'. The process is as follows, they inform you that they will deliver on a certain day, in the evening an email to inform you that they did not have time to deliver; you go to the site to select a new day, same thing but this time the package was dropped off at a relay point without even specifying where they left it: it's up to you to figure out where the parcel relay is. This is a clear non-respect of the contract proposed, however, they collect the funds without any problem! So if you are in the countryside, expect to have 'delivery issues' from DPD

Not easy to get the product returned

Nothing extraordinary

I had already ordered a sliding system for an exterior door on this site that works perfectly, however I am a bit disappointed with the system ordered this time, difficult to adjust and the sliding is stiff.

Okay. It is advertised with expandability, but can only deliver packaged assortments…

I liked that the system is customizable. The top track seems to hide very nicely. However, my order was missing parts and I found the instructions hard to follow with minimal words to explain what to do. The little clips on the side to keep the door in the track are very short and the door comes off the track easily. The soft close made it very hard to open so my kids couldn’t even open the door. I was expecting a lot more for paying more then double what you would pay from the big box stores

I am still in the editing process, so this is an interim comment. The screws received do not match the key received. The screws are not very strong, resulting in the head getting ruined and it is impossible to tighten them all the way, and of course, removing them is a nightmare.
I will therefore test the support and customer service to see if they manage. In this kind of purchase, the most important thing is the quality of customer service; if it is good, I will change my rating, if it is bad, I will change it too but in the opposite direction.

Hello
Very disappointed with my first order from this supplier.
Stop mechanism broken in the package. The packaging of the package being compliant, I suspect the sender of having placed a defective part in the package. Best regards, Christian