Customer reviews of SLID’UP by Mantion

Hello
Very disappointed with my first order from this supplier.
Stop mechanism broken in the package. The packaging of the package being compliant, I suspect the sender of having placed a defective part in the package. Best regards, Christian

Easy purchase and fast shipping but I requested delivery to a company as stated in the delivery address and at no time did the company's name appear on the package slip. Fortunately, GLS had my phone number and we were able to meet, otherwise I don't know where my package would have gone.

The installation instructions leave a lot to the imagination. Definitely not for a neophyte DYIer.

The aluminum rails are not protected, no packaging, they are scratched and scuffed all over, too bad given the price of the kit for 2 pieces of aluminum, 3 plastic pieces and a few screws!

L'entreprise est située à 5 minutes de chez moi. On m'exige toutefois de payer la pleine livraison et refuse que j'aille moi-même chercher le produit. Même chose pour le retour

Very basic packaging, the products are not protected.
Just plastic wrap around the products, it's light

not applicable.

Product quality was great. The written directions were poor. Had to resort to YouTube video and even that wasn't a clear explanation.

The product itself seems correct, we'll see over time, but they didn't include the right number of screws, missing 4 per wardrobe, a bit stingy, and the manual doesn't mention the two seals, not great either

Thank you for your responsiveness to satisfy a second delivery without problems and a quick processing, following a first order quickly delivered but a defective receipt and package.

This company sent a completely wrong product on my initial order. Customer service was easy to deal with to correct the order. However, they would not ship the wrong product back to them due to shipping cost. Now I am stuck with figuring out how to get rid of a bulky track system that I don't want.

The website is easy to navigate and products are presented in a relatively logical manner.

The goods were delivered by UPS, but 50 house numbers away, we had to take care of the package ourselves and pick it up, as UPS was not able to do so. Furthermore, the cover of the running rail was bent. We fixed it ourselves. Once and never again, the delivery was also 1.5 weeks later than expected.

Not being able to give an opinion for now since I have not yet received the goods, I would just like to point out after ordering on your site, I put a small note in the reserved box that I wanted a departure of the goods at the beginning of January because I could not receive it this end of the year, I received an email that the goods were in the process of being shipped on December 24, I called your friendly services to postpone the departure if it was still possible, in doubt the person I spoke to on the phone was supposed to keep me informed, I was never contacted again neither by email, nor by SMS, nor by email, I don't even know if it has been delivered knowing that carriers often do anything, it is a fragile package, I would not want it to arrive damaged. Disappointed by this lack of communication and remaining in the blur. I hope everything will go well. Best regards. Vincent

Delivery problem

This is my second order from here. I was very happy with my first purchase, the second one not so much. To my surprise when I opened the box the metal rail had a bunch of scratches and greasy finger/hand prints all over it. It's not a big deal if I was going to cover it but I wanted to leave it bare.

The site is a bit unclear, you can't find everything right away. Finding individual parts is made more difficult because of this. The drawings with dimensions are very good.

Very good

product conforms to the order
Only downside delivery problem by the DPD company dishonest and incompetent package received 15 days later after many emails and a single call to their service...
What is unfortunate in the quality of the service provided by the provider...

I was missing one part out of two. After my call to the company, the second one was sent to me quickly. However, the delivery company is not TOP, just a doorbell ring and the part left on the doormat.

Good for my order, very competent phone sales, quality rail, packaging, delivery speed. BUT:... rail delivered without dowels and without fixing screws??

Anchors not at all suitable for a plasterboard wall. Plan to buy some.
Otherwise very good quality of the product.

the wheels taped on the outside of the package wrapped with the whole (rails+covers) scratched them through the plastic film. What solutions to hide these scratches? Thank you in advance. (NB: the whole will be assembled within 8 days)

order not compliant

Products give me complete satisfaction... just that the carrier leaves it by the roadside in my absence without warning, a package in poor condition...

No issues with what I ordered, however the delivery company is very poorly organized, does not do what they say when you call them, and their system to notify customers by SMS is 0. The delivery person had no issues.

The company was very responsive and help with the order so that was greatly appreciated. However, a couple of things to note one each object. Otherwise I’d say solid system from a very responsive company but too many little issues that I unfortunately can’t give it more than 3 stars

For the top very good but for the bottom missing guide rail.

The delivery was terrible, the delivery person left the package with a neighbor in an alley, at number 18. I wasn't even notified of their visit with my name and number 16 on my mailbox, and I was present at home to check the package and sign. I am disappointed with your carrier.

Error on the order reference, no response from customer service which was contacted by email.

Good day,
basically my first order with a complete system went well.
Inquiries were answered within a reasonable time frame, although not marked by blessed knowledge.
Knowledge regarding acrylic glass in connection with the clamping system is rather poor.
The second order became a service waste.
While the complete system was delivered with 13mm bolts, which can be adjusted without problems in the hanging state, the supplementary set for 72 !!! euros was sent with 14mm bolts. These cannot be adjusted when installed, so you have to lift the 35 kg plate (acrylic) and the 65 kg plate in and out permanently.
Big shrug from the company and thus definitely not acceptable.
I am really sorry. It could have been good, but I cannot accept it like this.

Wrong size and customer service slow to react

Not enough precision on the product

Package in poor condition, one bracket was missing, I ordered 8 and received 7, it's annoying.

Paid $9.99 for 2 day shipping and received item 5 days

Was somewhat difficult navigating the website looking for parts, delivery time was good but the tracking code link did not work.

My order arrived damaged and when I called in to report the damage, the response was just, “you’ll take my experience into consideration” but no help to resolve my damaged item. They just brushed me off with no help or support at all. I won’t order from them again.

A quick order, however, a delivery service to be urgently reviewed: rude driver and terrible service: waiting an additional week because the driver doesn't even get out of his truck and dares to claim that he rang and didn't see the caretaker (even though the sign is ultra visible on the wall). Customer service rescheduled for Friday. Friday no delivery. After a second reminder, nothing had been done or rescheduled, delivery planned for Monday. Monday nothing. Third reminder to learn that delivery would be Tuesday. Tuesday nothing. Delivery Wednesday afternoon. A shame.

A quick order, however, a delivery service to be urgently reviewed: rude driver and terrible service: waiting an additional week because the driver doesn't even get out of his truck and dares to claim that he rang and didn't see the caretaker (even though the sign is ultra visible on the wall). Customer service rescheduled for Friday. Friday no delivery. After a second reminder, nothing had been done or rescheduled, delivery planned for Monday. Monday nothing. Third reminder to learn that delivery would be Tuesday. Tuesday nothing. Delivery Wednesday afternoon. A shame.

order placed on 10.10.20 shipped on 16.10.20 still not received.