The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
The package opened during transport and some parts escaped. They were, fortunately, just scattered in the delivery vehicle.
My opinion is that the quality of your services deserves to be improved in this aspect of package preparation and transport (a subject on which the carrier also has responsibility).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2021
Good site, the order process went smoothly. Small downside, no order tracking. I learned about the delivery on the same day, it's complicated to have to organize.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2021
DELIVERY SERVICE IS TERRIBLE. I had paid for home delivery, but the delivery person refused to deliver to me inventing various ridiculous excuses. I had to go pick up my package at a relay point.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2021
compliant products but long delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2021
very satisfied
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/09/2020
Error on part of the delivery, requested exchange by email, no response from them.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2021
When fixing the wheels on the panel they no longer slide in the pressure direction with the springs. As a good handyman, I put a thin sheet between the two to relieve the pressure, that solved the problem. I did not have this problem on a first delivery over a year ago.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2021
not always easy to find for a handyman
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/09/2021
My adapter kit order was not compliant. I was sent the wrong profile. I'm still waiting for a response from customer service!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/09/2021
nothing to say about the content of the order. but the delivery is a very big problem.
5 days MORE than expected and the best part: delivered to a cinema 15 km away.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2021
This kind of small package could very well be sent by mail that would put it in the mailbox rather than moving a carrier that requires presence for delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2021
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2021
Delivery service ok, the product is average...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/09/2021
Nothing to blame the site itself but the delivery is a real disaster. I was supposed to be notified in advance, I wasn't and the DPD delivery person 'threw' the 20 kg package over my two-meter high gate! I let you imagine the shock
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2021
quick order processing, as well as reception (near Paris). good quality product, quick and simple assembly. all supplied materials are compliant. I have two concerns. Some time after my purchase, a 20% discount was offered on the site, this kind of thing annoys me so much!! and the second point is that it is clearly stated that the carrier will contact us to set a delivery date and that is false. the day before at 11 PM I received a message saying that delivery would be tomorrow morning (great, that gives me the night to organize) and the delivery took place at 7:30 AM. and the delivery person was not friendly. otherwise, the product itself is perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2021
Site is good
Response from SLID’UP by Mantion
Thank you for your feedback Ric! SLID'UP Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2021
Problem with the package not matching the order.
A wired button instead of a planned radio system is unsatisfactory.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 14/08/2021
Despite ceiling mounting in the order... wall mounting was delivered, prompt follow-up delivery!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/08/2021
Not the right bar
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/08/2021
Product compliant but very poorly packaged! So some dents on the aluminum... I was able to fix it with pliers but there is still a mark. Too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2020
Nothing to complain about the site, but regarding the carrier, it's not great.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2021
This system is the perfect solution to add a custom bypass sliding door system to an existing cabinet. It comes with everything you needed, except for a second door stop which is necessary for the two doors. The tracks are easy to cut and install and the guides fit perfectly. Quality is not great, but it looks like it will last.
Response from SLID’UP by Mantion
Thank you for your feedback Victor! You can use 2 door stoppers but placed at the right place, the door stopper can stop both doors (see installation guide). SLID'UP Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/07/2021
Navigating was fine. Selection was good. There should be clearer and more up front info to indicate that returns are such an ordeal that it may as well be final sale, due to the abnormally restricted return process.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/07/2020
rail with edges that have burrs causing bumps in the gate.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/07/2021
The only product I bought (motorization of swing shutters) caused me major installation issues and quickly broke down due to power supply, then remote control.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/07/2020
As long as you know what you want, the site is perfectly organized... The emphasis could be placed on the specifics of each product through well-defined demonstrations corresponding to the weight of each door and the type of sliding system used, for example.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2021
From a contractor point of view it does what its design for
Response from SLID’UP by Mantion
Thank you for your feedback Ernest. SLID'UP Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2021
Missed on the delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2021
The "tits" at the end of the crank are missing, as if I had thrown 25 euros in a trash can..........Too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/06/2021
It's a shame not to have provided the screws
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2020
Hello, I am very unhappy with the delivery. I received two notices of passage two mornings in a row between 9:30 AM and 12:30 PM, saw no one, and now it's the third day without notice. However, nothing to say about the package, well packed, and the product meets my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2021
16/20
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2020
It's a shame that the customer service person does not have customer satisfaction in mind. Besides the choice of a carrier that took 4 days to deliver after the date they announced for their passage! 4 pieces were missing in the package that the company informed at 2 PM only shipped the next morning, not even bothering to correct their mistake by making a specific gesture to ensure the package arrived faster to its destination.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2020
I gave this rating because 3 pieces were missing from the package. For now, I am still waiting for them.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/06/2021
No tracking number on my order delivered in "tracked letter". I contacted customer service (courteous person) who gave me the information. The delivery address was not completely filled out while it was well on the order. As a result, I managed to retrieve the package at the post office with some difficulty. The package almost went back to the sender. Too bad for this problem because the first order went well.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2021
Product arrived quickly, properly packaged. However, no information sent regarding package tracking. Fortunately, my neighbor was there to receive the package.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2021
Easy to navigate site.
Orders are shipped quickly.
Only downside is returns, a headache with no email response, difficult to reach the right person on the phone (absent, busy or other)...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/05/2020
delivery time of 1 month ...................
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/05/2020
Product compliant and delivery compliant, customer relationship on the other hand zero points... Honestly not commercial, I don't think I will make another order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/05/2020
Product compliant and delivery compliant, customer relationship on the other hand zero points... Honestly not commercial, I don't think I will make another order.
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