Customer reviews of SLID’UP by Mantion

4,8 /5

Based on 9 301 published reviews

5 7 909 85% 4 1 021 11% 3 179 2% 2 81 1% 1 111 1%

Summary of reviews

The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.

Reviews 2 and 3 stars

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Verifizierter Käufer

Published on 06/08/2019 à 16h16 following a purchase from 21/07/2019

The rollers with the brackets rattle on the running rail, it's only a matter of time before the brackets wear out and the door is blocked.

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Acheteur Vérifié

Published on 28/04/2019 à 14h24 following a purchase from 12/04/2019

Avez vous une version française de cette page ?

Verifizierter Käufer

Published on 17/04/2019 à 17h07 following a purchase from 01/04/2019

They have a wide range of products and only after a phone consultation with a very friendly and competent employee were we able to find the right product. It was not possible for us to do this solely through their website, as there was missing information that did not allow us to order online.

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Verifizierter Käufer

Published on 05/03/2019 à 14h59 following a purchase from 18/02/2019

The shop is okay, only the quality leaves something to be desired.

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Acheteur Vérifié

Published on 24/01/2019 à 17h41 following a purchase from 23/12/2018

Never saw the width of the product would not fit my door.

Response from SLID’UP by Mantion Published on 13/02/2019

Hello Sylvain!
The minimum and maximum door thickness are clearly stated in the product page.
Don't hesitate to call us if you have any question.
HSS Team

Acheteur Vérifié

Published on 30/12/2018 à 21h03 following a purchase from 15/12/2018

The process of ordering was simple and easy and the shipment arrived quite quickly however, although I ordered two, only one was shipped. I called them directly and they shipped the second one out immediately and it arrived very fast. Overall I was very pleased with the product. I certainly understand that mistakes can happen and they recovered my trust very quickly. I will buy from them again.

Response from SLID’UP by Mantion Published on 04/01/2019

Thank you for your comment Michael! Indeed if mistake happens, we find the best solution for our client.
See you soon then,
HSS Team

Verifizierter Käufer

Published on 19/12/2018 à 19h10 following a purchase from 29/11/2018

Everything was okay. Would order again anytime

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Verifizierter Käufer

Published on 24/11/2018 à 20h57 following a purchase from 06/11/2018

Goods are fine. Delivery takes too long.

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Verifizierter Käufer

Published on 20/11/2018 à 20h54 following a purchase from 04/11/2018

Unfortunately, after a good experience some time ago, the second order did not work out. The goods seem to have returned to the sender. I have not received any message about what is going on. Moreover, it takes unusually long to get my money back. The service from Mrs. [...] is limited. I am probably one of many unimportant customers.

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Response from SLID’UP by Mantion Published on 04/12/2018

Good day, first of all we would like to thank you very much for taking the time to leave a review. We are constantly working to improve our service and make it as pleasant and efficient as possible. Therefore, there are no 'unimportant customers' with us, and every feedback is important to us. I am very sorry that the delivery came back to us and you were not adequately informed about the status of your shipment, we will try to make this easier to track in the future. In the meantime, the new delivery should have arrived at your place and I hope everything is now fine. If you have any further questions or requests, please feel free to contact us again at any time. Best regards, Your team from the Tuersystem-Shop

Acheteur Vérifié

Published on 28/10/2018 à 17h06 following a purchase from 22/08/2018

see comment below.

Verifizierter Käufer

Published on 25/03/2018 à 09h07 following a purchase from 27/02/2018

Somewhat long delivery time

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Verifizierter Käufer

Published on 28/02/2018 à 18h54 following a purchase from 11/02/2018

Very good

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Verifizierter Käufer

Published on 11/12/2017 à 09h24 following a purchase from 20/11/2017

The item arrived quickly. Unfortunately, the wrong fastening was delivered. However, we were able to adapt it skillfully.

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Verifizierter Käufer

Published on 02/12/2017 à 16h24 following a purchase from 15/11/2017

The supplied stoppers cannot be inserted into the rail. Even with the horizontal fastening and meticulously inserted countersunk screws, the intended hexagon fastenings have no function because the part can only be inserted with force.

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Verifizierter Käufer

Published on 08/11/2017 à 18h25 following a purchase from 22/10/2017

The goods are okay so far, they do what they are supposed to. Delivery time not so good. I waited one and a half weeks for the delivery.

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Response from SLID’UP by Mantion Published on 09/11/2017

Good day, we thank you very much for your review. Items with a length of 3 meters are generally shipped with the freight forwarder. Usually, the shipping is very fast here as well, but sometimes there can actually be slight delays. We regret that this was the case for you and are working to improve this. The longer delivery times are also mentioned on the product page. - Your team from the Tuersystem-Shop -

Verifizierter Käufer

Published on 29/10/2017 à 13h00 following a purchase from 12/10/2017

Nothing arrived.

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Response from SLID’UP by Mantion Published on 09/11/2017

Good day, thank you very much for your review. Unfortunately, your delivery was indeed stuck in the freight forwarding due to the depot being overloaded, and was then returned to us. We deeply regret this and had of course immediately arranged for a full refund with a notification to you. We are working to optimize communication and processes with the freight forwarder so that such rare cases do not occur again. Thank you very much for your understanding. - Your team from the Tuersystem-Shop -

Verifizierter Käufer

Published on 22/09/2017 à 07h09 following a purchase from 03/09/2017

Unfortunately, the aluminum cover strips were bent, not well enough packed for the clumsy delivery service. This is annoying. Otherwise, service OK.

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Verifizierter Käufer

Published on 30/08/2017 à 13h12 following a purchase from 13/08/2017

The invoice was missing, that needs to be reminded again!

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Response from SLID’UP by Mantion Published on 11/09/2017

Good day, thank you very much for your review. You always receive the invoice automatically with the order confirmation via email. Best regards - Your team from Tuersystem-Shop

Verifizierter Käufer

Published on 18/06/2017 à 15h29 following a purchase from 25/05/2017

It is a pity that a simple order, where the packaging even clearly states the designations, is not executed correctly. However, the lady on the phone ensured that I ultimately received the products I ordered.

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Verifizierter Käufer

Published on 05/05/2017 à 12h49 following a purchase from 18/04/2017

The description could be a bit more detailed.

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