Customer reviews of SLID’UP by Mantion

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 9 301 published reviews

Summary of reviews

The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.

Reviews 2 and 4 stars

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P
Pierre-Yves S.
Rating: 4 out of 5
following a purchase from 26/08/2024
Quite easy to install and works well (for 3 days!). Documentation for illiterates lacks precision and is understandable only by those who have already done the installation. Some screws were missing but I used others anyway because the provided ones didn't seem suitable. The device has several adjustment levels that are not explained or known by the sellers, which is a shame: for example, it is possible to adjust the position of the rotation axis of the panel that does not slide (which allows adjusting the necessary depth for the proper opening of the door) but this is not explained anywhere and the min-max limits of this adjustment are not specified. I feel like you can bring this axis to 20mm from the edge of the panel without any problem (which reduces the depth for the door opening to 25mm instead of 45mm). Why not say it?? In short, there is a huge margin for improvement in terms of documentation and accessories!!
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Yvon T.
Rating: 4 out of 5
following a purchase from 19/08/2024
Respect for the product and delivery time, everything you expect from e-commerce.
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Patrick N.
Rating: 4 out of 5
following a purchase from 14/08/2024
Order and delivery okay, no issues to report.
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Laurent S.
Rating: 4 out of 5
following a purchase from 18/08/2024
Very fast shipping and serious packaging.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/08/2024
My rail came in BENT from USPS in the cardboard tube and want a refund!!! How can I get my refund???
Response from SLID’UP by Mantion
Hello Dale, I am very sorry about that. I just sent you an email offering to send you a replacement track, free of charge of course. Let me know! SLID'UP Team
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Jean-Luc C.
Rating: 4 out of 5
following a purchase from 07/08/2024
Communication with the term table can be confusing as dimension C is the table minus the roller shutter footprint.
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Stéphanie S.
Rating: 4 out of 5
following a purchase from 10/08/2024
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Denis O.
Rating: 4 out of 5
following a purchase from 05/08/2024
Clear offer, fast delivery
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Emeric D.
Rating: 4 out of 5
following a purchase from 06/08/2024
Perfect, only downside: some fixing screws got lost in transit, I had to improvise with what I had to assemble everything.
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Loic R.
Rating: 4 out of 5
following a purchase from 31/07/2024
Very fast delivery. Quality material.
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Gilbert S.
Rating: 4 out of 5
following a purchase from 25/07/2024
Regarding the order, everything went smoothly. Normally the delivery was correct. I am quite satisfied.
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Jean-Marie C.
Rating: 4 out of 5
following a purchase from 07/07/2024
Very good and fast
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Jean Philippe L.
Rating: 4 out of 5
following a purchase from 21/07/2024
Quality products at a good price, ultra express shipping.
Customer service accessible by phone and responsive. However, the delivery by Geodis is catastrophic!
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François L.
Rating: 4 out of 5
following a purchase from 16/07/2024
in 5 years, 17% on the same product ordered from Volet-Habitat.
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Emmanuelle G.
Rating: 4 out of 5
following a purchase from 16/07/2024
Fast delivery, product conforms and at a very reasonable price.
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Jean Louis D.
Rating: 4 out of 5
following a purchase from 11/07/2024
Nothing to report, compliant with the order, deadline respected
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Xavier C.
Rating: 4 out of 5
following a purchase from 05/07/2024
Attached flap ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2024
Very good service , communication perfect ,Quick answer .
Response from SLID’UP by Mantion
Thank you very much for your feedback! SLID'UP Team
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Sébastien C.
Rating: 4 out of 5
following a purchase from 06/07/2024
Good
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Alain S.
Rating: 4 out of 5
following a purchase from 01/07/2024
Very complete and precise site. Ease of use
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Virginie B.
Rating: 4 out of 5
following a purchase from 03/07/2024
Well documented, tutorial for installation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2024
Order was promptly filled !
Response from SLID’UP by Mantion
Thank you for your feedback David! SLID'UP Team
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Alain R.
Rating: 4 out of 5
following a purchase from 30/06/2024
Very good, received quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2024
Good
Response from SLID’UP by Mantion
Thank you for your feedback Steve! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2024
Déjà eu commande antérieure. sans problème, mais cette commande n'est pas encore installée. . Merci.
Response from SLID’UP by Mantion
Merci pour votre retour Luc ! L'équipe SLID'UP
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Bertrand L.
Rating: 4 out of 5
following a purchase from 20/06/2024
Good! Nothing to report.
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Frederic V.
Rating: 4 out of 5
following a purchase from 22/06/2024
Product compliant,, with better communication would be a plus for delivery
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Pascal R.
Rating: 4 out of 5
following a purchase from 17/06/2024
Good, no problems to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2024
This company was the only place I could find a pocket door kit with a small width. I had to replace the rail on my pocket door that was installed decades ago, and all you can find now are rails that are 1 inch wide or bigger! Kudos for having what I needed. The reason for the 4 and not 5 star is that they are a bit pricey, in my opinion, however the quality of the product was fantastic so you get what you pay for.
Response from SLID’UP by Mantion
Thank you very much for your feedback Orrin! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2024
Easy to navigate website and select items.
Response from SLID’UP by Mantion
Thank you for your feedback Denton! SLID'UP Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2024
Easy to order and quick to receive
Response from SLID’UP by Mantion
Thank you for your feedback Kimberly! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2024
The kit was easy to install and delivered quickly, as promised.
Response from SLID’UP by Mantion
Thank you for your feedback John! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2024
J’ai acheté, ici au Québec, d’un compagnie situé au Québec, mon expérience aurait été meilleur si j’avais eu le choix de la langue !
Response from SLID’UP by Mantion
Merci pour votre retour Réal ! Nos équipes parlent français mais aussi anglais. L'équipe SLID'UP.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2024
Shipping was fast - set up was easy
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
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Frederic D.
Rating: 4 out of 5
following a purchase from 28/05/2024
no particular problems
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Paul L.
Rating: 4 out of 5
following a purchase from 06/06/2024
Very good I recommend.
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Jean L.
Rating: 4 out of 5
following a purchase from 15/05/2024
Very well, order received very quickly
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Jean Paul G.
Rating: 4 out of 5
following a purchase from 14/05/2024
Well received within the deadlines.
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Bruno L.
Rating: 4 out of 5
following a purchase from 15/05/2024
Simple search on the site, correct delivery time
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Guillaume G.
Rating: 2 out of 5
following a purchase from 02/05/2024
I am disappointed with the received package because it was delivered while I was not there, left on my terrace. And this despite my recommendations to the delivery service. Moreover, the package was open and the rail guide and a piece to hold the door are missing.
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Response from SLID’UP by Mantion
Hello Sir, We are sorry that the package was not delivered to you in person. We have informed the delivery agency. Regarding the missing parts, we have taken the necessary steps to send them (see our information message of May 16). Best regards Dominique / SLID'UP Customer Service