Reviews SLID’UP by Mantion

I would have liked to have a time slot for delivery to avoid losing half a day waiting. Many delivery people give a 2-hour window for the rest

I sent an email for an exchange for a higher range but no news

Hello, Not very satisfied with 2 sleeves I can't screw the small screws. Regards

Hello, Everything went well when placing the order with you, however I noticed that the same part was 50€ cheaper on Amazon. I have already bought 30 motors from you in 4 years and already 2 motors are out of order. Given the price of the motors, I will make my next purchase on Amazon. A loyalty program would have been welcome.

Listening staff, fast delivery, reasonable prices.

The gap between the doors is too large, looks quite silly, the further door needs to be milled, then the upper guide is really unusable due to zero tolerance, 1 mm difference and it rubs, better to build something yourself and use a profile for example

Before, the support brackets were in the pack, now they are optional. They were anodized and deburred, now they are not. The wheels are of a lower quality than what I had in the past. I find it a shame, however, very well packaged.

The availability of spare parts is a big plus, however I find the prices too high.

When ordering pre-assembled goods, everything fits. But individual parts/accessories are really problematic, at least with the rollers. I have already ordered the wrong running rollers for the second time. At least for the double-track rails, hints or similar would be helpful... otherwise top...

I didn't think the attachments were plastic.

Fast shipping, simple fastening system. The rail allows for smooth rolling. Big downside, the system is indicated as being silent which is not the case at all. We chose it for this reason and are disappointed to have spent this amount on a system that is not. This also includes the slow closer, practical but noisy.

The product does not suit what I want to do. I would like to return it to get a more suitable product from your range. Best regards

The slid'up 110 and 120 rails are very good. The only downside is the "spare parts" or the option to buy a single rail. Only 180 or 194 cm are offered... to have my doors on 3 rails, I needed 240cm... You could offer 180 or 300, at least we can cover what we need... Having already bought a double rail in 240, in my case, I had to buy a complete 240 cm kit, it cost me much more to buy the complete kit since I already had everything I needed in terms of wheels/stoppers... Buying 2 rails of 180 did not appeal to me due to the junction which is never perfect and could cause a slight snag and thus noise. Too bad for that...

The product is good and does the expected job, but the paper manual is relatively poor and too brief. Many details are forgotten, you need to carefully watch the example assembly video provided on the site to prepare the assembly correctly.

Hello, I received the goods. But it doesn't fit. How can I return it? Thank you

I had an awful experience. The customer service manager should be replaced. He is rude and mean. This is no behavior to have in any position. A piece broke up assembly and he denied replacing it and I had to fight with him to have it done. This is ridiculous behavior. His attitude towards others is really bad and your company should really really be ashamed of his interactions with customers. He made me hate ever giving your company my business. At one point I wished I had never bought the sliding door hardware at all. That’s not what customer service managers are for usually. Usually they are able to keep the situation calm instead of saying ignorant things to upset the customer. He really needs to grow up and not act like a child when responding to customer emails. My first email response to him told him he should have had a coffee before he responded to emails in the morning because it was so poorly done. It attacked me for a late purgatory delivery. This whole experience has lost any future business I may have ever given you. Not that the piece is replaced my door works amazingly and I love the hardware. Too bad I have nothing but negativity left for your company. Good product. Really bad staff that needs to obviously be retrained and taught how to appropriately handle their workload. You would think at such a high price point your employees would have the knowledge on how to deal with defects appropriately. You guys are by far the cheapest out there. I really did honestly expect more from your company.

I received the package in good condition and complete The only negative point was the drilling template: too much distance of 1cm between the hole template and the motor support If I hadn't overlapped the two, I couldn't fix the support with a risk of poor hold in the lintel.

Easy to use. A few texts to refine: information seen from the inside then on other articles, seen from the outside.

Could be more explicit for weekend DIYers

I’m sure the product is fine, but if it doesn’t work in your space, you can’t return it because the cost of shipping such a big package costs more than the item. It’s too bad because I hate to have to use Amazon.

A bit disorganized

I ordered this kit to replace a faulty motor on one of my existing motors. I preferred to buy this complete kit for 390€ because the price of a single motor at 200 euros quickly calmed me down! If another were to fail, I wouldn't regret it! Personally, I find the price of spare parts too high. It's a shame because with my 8 kits purchased previously, I appreciated the seriousness of the company, its good quality-price ratio, and its responsiveness to comments and product improvements.

A delivery error because I received 6 rail supports out of the 7 normally present... I hope this will be enough to hold my door ...

Not always easy to find what you want.... moreover DPD delivery person, a disaster, 3 rescheduling of delivery at 11:30 on the day, so 3 days lost and this does not pose any problem for them

Still haven't received my order from June 30, 2025. GLS notified me of delays twice with rescheduled delivery dates...

Very disappointed I buy directly from the manufacturer, to avoid enriching Leroy Merlin. But unfortunately, I encountered a problem between the size of my carts and the rail, I bought these elements separately in a kit. I made a mistake in my order, of course, but I left a comment for your staff at the time of the order asking if, following my choice of different products, I would not encounter any issues, but I don't feel like anyone from your side read it, as a result, I managed, spent more time, but thanks to ingenuity I found the solution but not thanks to you. So really not great your customer service, which does not read comments during orders, I wonder what the point is of writing comments.

Good site

Perfect material, great packaging, shipping time was perfect BUT unfortunately, the choice of DLS carrier... a mistake! I let you read the comment I left them via TrustPilot. Rated 1 out of 5 stars, 1 star is way too much! Delivery notice received by email the day before... so far so good. I block myself at home on the day and by late morning I see that my package is delivered! But I have nothing! No one, no call even though I had specified to call upon delivery by leaving my number! My site is blocked. The support tells me they are launching a search but that's it!!! Impossible to reach the delivery person. Of course, no sound, no image, I fall into oblivion! By miracle, the person who received it in my place managed to find my number and call me. In the end, I went to pick up my material, 1 hour drive for a delivery I paid for!!! Hats off to the incompetent DLS!

Great site and product, never disappointed, very efficient customer service but on the other hand, the delivery by DPD transport needs to be seriously reviewed, very delayed delivery, message next to the damaged product plate, in short, I decided to no longer order with these carriers

Fast delivery

Second time using the product. The instructions could definitely be better.

No comment.

Disappointed, I threw half of it in the trash. Very, very poor adhesive properties. Not recommended....

Could be better

The products are good but their presentations, associated explanations, and user manuals sometimes lack clarity. I may be a bit deficient, I don't know, for example when it comes to representing something in space, but having only small diagrams without captions is quite little. I have accumulated several assembly errors and even purchase errors. I had to redo several times for an interior door rail and now I have useless components left on my hands.

Reasonably easy to find things, but there was different information on the notes vs. the technical data

The product dimensions were not precise on the site, we had to go to the small detail magnifying glass so we made a mistake when ordering and had a problem returning the product, the pickup point does not take the package; too long. We are looking for another carrier. We regret ordering, for this type of material you need to see the product

Delivery OK, but the product is mediocre, visually and functionally.

Delivery has not yet arrived.

Sales associate did not know dimensions of the item. No options for less expensive shipping.