★★★★★
based on 8861 reviews published
Latest neutral customer reviews
Order not compliant
Products give me complete satisfaction... just that the carrier leaves it by the roadside in my absence without warning, a package in poor condition...
No issues with what I ordered, however the delivery company is very poorly organized, does not do what they say when you call them, and their system to notify customers by SMS is 0. The delivery person had no issues.
The company was very responsive and helped with the order so that was greatly appreciated. However, a couple of things to note on each object. Otherwise I’d say solid system from a very responsive company but too many little issues that I unfortunately can’t give it more than 3 stars.
For the top very good but for the bottom missing guide rail.
The delivery was terrible, the delivery person left the package with a neighbor in an alley, at number 18. I wasn't even notified of their visit with my name and number 16 on my mailbox, and I was present at home to check the package and sign. I am disappointed with your carrier.
Error on the order reference, no response from customer service which was contacted by email.
Good day, basically my first order with a complete system went well. Inquiries were answered within a reasonable time frame, although not marked by blessed knowledge. Knowledge regarding acrylic glass in connection with the clamping system is rather poor. The second order became a service waste. While the complete system was delivered with 13mm bolts, which can be adjusted without problems in the hanging state, the supplementary set for 72 !!! euros was sent with 14mm bolts. These cannot be adjusted when installed, so you have to lift the 35 kg plate (acrylic) and the 65 kg plate in and out permanently. Big shrug from the company and thus definitely not acceptable. I am really sorry. It could have been good, but I cannot accept it like this.
Wrong size and customer service slow to react
Not enough precision on the product
Package in poor condition, one bracket was missing, I ordered 8 and received 7, it's annoying.
Paid $9.99 for 2 day shipping and received item 5 days
Was somewhat difficult navigating the website looking for parts, delivery time was good but the tracking code link did not work.
My order arrived damaged and when I called in to report the damage, the response was just, “you’ll take my experience into consideration” but no help to resolve my damaged item. They just brushed me off with no help or support at all. I won’t order from them again.
A quick order, however, a delivery service to be urgently reviewed: rude driver and terrible service: waiting an additional week because the driver doesn't even get out of his truck and dares to claim that he rang and didn't see the caretaker (even though the sign is ultra visible on the wall). Customer service rescheduled for Friday. Friday no delivery. After a second reminder, nothing had been done or rescheduled, delivery planned for Monday. Monday nothing. Third reminder to learn that delivery would be Tuesday. Tuesday nothing. Delivery Wednesday afternoon. A shame.
A quick order, however, a delivery service to be urgently reviewed: rude driver and terrible service: waiting an additional week because the driver doesn't even get out of his truck and dares to claim that he rang and didn't see the caretaker (even though the sign is ultra visible on the wall). Customer service rescheduled for Friday. Friday no delivery. After a second reminder, nothing had been done or rescheduled, delivery planned for Monday. Monday nothing. Third reminder to learn that delivery would be Tuesday. Tuesday nothing. Delivery Wednesday afternoon. A shame.
The package opened during transport and some parts escaped. They were, fortunately, just scattered in the delivery vehicle. My opinion is that the quality of your services deserves to be improved in this aspect of package preparation and transport (a subject on which the carrier also has responsibility).
Order placed on 10.10.20 shipped on 16.10.20 still not received.
Good site, the order process went smoothly. Small downside, no order tracking. I learned about the delivery on the same day, it's complicated to have to organize.
DELIVERY SERVICE IS TERRIBLE. I had paid for home delivery, but the delivery person refused to deliver to me inventing various ridiculous excuses. I had to go pick up my package at a relay point.
Compliant products but long delivery
Very satisfied
Error on part of the delivery, requested exchange by email, no response from them.
When fixing the wheels on the panel they no longer slide in the pressure direction with the springs. As a good handyman, I put a thin sheet between the two to relieve the pressure, that solved the problem. I did not have this problem on a first delivery over a year ago.
Not always easy to find for a handyman
My adapter kit order was not compliant. I was sent the wrong profile. I'm still waiting for a response from customer service!
Nothing to say about the content of the order. but the delivery is a very big problem. 5 days MORE than expected and the best part: delivered to a cinema 15 km away.
This kind of small package could very well be sent by mail that would put it in the mailbox rather than moving a carrier that requires presence for delivery.
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Delivery service ok, the product is average...
Nothing to blame the site itself but the delivery is a real disaster. I was supposed to be notified in advance, I wasn't and the DPD delivery person 'threw' the 20 kg package over my two-meter high gate! I let you imagine the shock
Quick order processing, as well as reception (near Paris). good quality product, quick and simple assembly. all supplied materials are compliant. I have two concerns. Some time after my purchase, a 20% discount was offered on the site, this kind of thing annoys me so much!! and the second point is that it is clearly stated that the carrier will contact us to set a delivery date and that is false. the day before at 11 PM I received a message saying that delivery would be tomorrow morning (great, that gives me the night to organize) and the delivery took place at 7:30 AM. and the delivery person was not friendly. otherwise, the product itself is perfect
Site is good
Problem with the package not matching the order. A wired button instead of a planned radio system is unsatisfactory.
Despite ceiling mounting in the order... wall mounting was delivered, prompt follow-up delivery!
Not the right bar
Product compliant but very poorly packaged! So some dents on the aluminum... I was able to fix it with pliers but there is still a mark. Too bad.
Nothing to complain about the site, but regarding the carrier, it's not great.
This system is the perfect solution to add a custom bypass sliding door system to an existing cabinet. It comes with everything you needed, except for a second door stop which is necessary for the two doors. The tracks are easy to cut and install and the guides fit perfectly. Quality is not great, but it looks like it will last.
Navigating was fine. Selection was good. There should be clearer and more up front info to indicate that returns are such an ordeal that it may as well be final sale, due to the abnormally restricted return process.