4.8/5
★★★★★
based on 8861 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

The site is a bit oblivious, assuming that everyone is familiar with the offered products. I was looking for a solution and had to search for quite a while until I was sure I had found the right one.

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Verifizierter Käufer
purchased on 08/02/2021
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2 /5
★★☆☆☆

Sliding: Perfect 1 problem, the carrier DPD does not respect the chosen time slots on predict!!

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Acheteur Vérifié
purchased on 02/02/2021
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2 /5
★★☆☆☆

Disappointed, the small plastic fork that serves as a locking mechanism at the end of the wheel support broke during the first locking???

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Acheteur Vérifié
purchased on 02/02/2020
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3 /5
★★★☆☆

Quality not up to expectations

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Acheteur Vérifié
purchased on 03/01/2021
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2 /5
★★☆☆☆

Nothing to say. Very satisfied.

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Acheteur Vérifié
purchased on 24/01/2021
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3 /5
★★★☆☆

Very good

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Acheteur Vérifié
purchased on 24/01/2021
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2 /5
★★☆☆☆

Not serious

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Acheteur Vérifié
purchased on 18/01/2021
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2 /5
★★☆☆☆

After several calls without response, forced to call back?..to give me an answer that does not concern my request Several people who refer you from one to another

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Acheteur Vérifié
purchased on 16/01/2021
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3 /5
★★★☆☆

The quality of the material is a bit disappointing. The varnish on one of my three products shows a drop (probably too loaded during application) For the rest, I am waiting to install them

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Acheteur Vérifié
purchased on 14/01/2021
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3 /5
★★★☆☆

Website access and use is straightforward.

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Acheteur Vérifié
purchased on 04/01/2021
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Answer from SLID’UP by Mantion
Thank you for your feedback Stephen! SLID'UP Team
3 /5
★★★☆☆

Ordering, delivery and website - all great! The system - had some problems. We watched the videos and read the instructions exhaustively. Found when we went to install that the spring pin at the top (closet doors) allowed only about 2mm of tolerance. And between that and the bottom pin tolerance it was a real bear to install - only to find that the other pin at the top required a 1/2 inch clearance. So it was literally mathematically impossible. Also the formula in the instructions didn’t work either. We had to add a wooden cross piece additionally on our ceiling due to overly short cutting of our doors due to this formula. Frustrating!!! A solid and good system but some tolerance and math issues for sure. The video seems to show a lot more tolerances for installation. Felt a little led down the garden path. Got it done but spent 4x longer than should have. Many fixes and adjustments required to get there.

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Acheteur Vérifié
purchased on 29/12/2020
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3 /5
★★★☆☆

Top products, but with GLS the delivery took a full 8 working days. Better to order via Amazon, it arrives in 3 days.

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Verifizierter Käufer
purchased on 26/11/2020
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2 /5
★★☆☆☆

First I received the wrong product, called back they shipped the right one. Called again … the shipping company lost the package. After couple days they found it, promised to ship next day. Today was supposed to arrive. As of 9pm nothing showed up. It is already two weeks, weekend coming, the shipping company doesn't deliver on weekends.

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Acheteur Vérifié
purchased on 27/10/2020
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Answer from SLID’UP by Mantion
Hello,
According to our carrier website, your package has been delivered the day after it was supposed to arrive. I am very sorry for the trouble about your delivery.
SLID'UP Team
2 /5
★★☆☆☆

The material is of high quality, the goods were packed a bit lightly (there is a risk of deforming the rails), the shipping could not be described as immediate and fast, additionally the communication with the contact person was more profit-oriented than customer-friendly.

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Verifizierter Käufer
purchased on 01/09/2020
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3 /5
★★★☆☆

It took a bit to find the product I was looking for. There wasn't exactly what I wanted but I purchased something close. The shipping cost was way too high for such a light object. Also the box was damaged, though not the product, luckily.

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Acheteur Vérifié
purchased on 29/06/2020
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3 /5
★★★☆☆

I think the sorting could be better.

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Verifizierter Käufer
purchased on 19/05/2020
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3 /5
★★★☆☆

Refer to details at question #2

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Acheteur Vérifié
purchased on 08/06/2020
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3 /5
★★★☆☆

The rollers with the brackets rattle on the running rail, it's only a matter of time before the brackets wear out and the door is blocked.

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Verifizierter Käufer
purchased on 21/07/2019
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3 /5
★★★☆☆

Do you have a French version of this page?

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Acheteur Vérifié
purchased on 12/04/2019
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3 /5
★★★☆☆

They have a wide range of products and only after a phone consultation with a very friendly and competent employee were we able to find the right product. It was not possible for us to do this solely through their website, as there was missing information that did not allow us to order online.

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Verifizierter Käufer
purchased on 01/04/2019
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3 /5
★★★☆☆

The shop is okay, only the quality leaves something to be desired.

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Verifizierter Käufer
purchased on 18/02/2019
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3 /5
★★★☆☆

Never saw the width of the product would not fit my door.

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Acheteur Vérifié
purchased on 23/12/2018
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Answer from SLID’UP by Mantion
Hello Sylvain!
The minimum and maximum door thickness are clearly stated in the product page.
Don't hesitate to call us if you have any question.
HSS Team
3 /5
★★★☆☆

The process of ordering was simple and easy and the shipment arrived quite quickly however, although I ordered two, only one was shipped. I called them directly and they shipped the second one out immediately and it arrived very fast. Overall I was very pleased with the product. I certainly understand that mistakes can happen and they recovered my trust very quickly. I will buy from them again.

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Acheteur Vérifié
purchased on 15/12/2018
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Answer from SLID’UP by Mantion
Thank you for your comment Michael! Indeed if a mistake happens, we find the best solution for our client.
See you soon then,
HSS Team
3 /5
★★★☆☆

Everything was okay. Would order again anytime

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Verifizierter Käufer
purchased on 29/11/2018
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3 /5
★★★☆☆

Goods are fine. Delivery takes too long.

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Verifizierter Käufer
purchased on 06/11/2018
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2 /5
★★☆☆☆

Unfortunately, after a good experience some time ago, the second order did not work out. The goods seem to have returned to the sender. I have not received any message about what is going on. Moreover, it takes unusually long to get my money back. The service from Mrs. [...] is limited. I am probably one of many unimportant customers.

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Verifizierter Käufer
purchased on 04/11/2018
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Answer from SLID’UP by Mantion
Good day, first of all we would like to thank you very much for taking the time to leave a review. We are constantly working to improve our service and make it as pleasant and efficient as possible. Therefore, there are no 'unimportant customers' with us, and every feedback is important to us. I am very sorry that the delivery came back to us and you were not adequately informed about the status of your shipment, we will try to make this easier to track in the future. In the meantime, the new delivery should have arrived at your place and I hope everything is now fine. If you have any further questions or requests, please feel free to contact us again at any time. Best regards, Your team from the Tuersystem-Shop
3 /5
★★★☆☆

See comment below.

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Acheteur Vérifié
purchased on 22/08/2018
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3 /5
★★★☆☆

Somewhat long delivery time

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Verifizierter Käufer
purchased on 27/02/2018
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2 /5
★★☆☆☆

Very good

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Verifizierter Käufer
purchased on 11/02/2018
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3 /5
★★★☆☆

The item arrived quickly. Unfortunately, the wrong fastening was delivered. However, we were able to adapt it skillfully.

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Verifizierter Käufer
purchased on 20/11/2017
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3 /5
★★★☆☆

The supplied stoppers cannot be inserted into the rail. Even with the horizontal fastening and meticulously inserted countersunk screws, the intended hexagon fastenings have no function because the part can only be inserted with force.

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Verifizierter Käufer
purchased on 15/11/2017
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3 /5
★★★☆☆

The goods are okay so far, they do what they are supposed to. Delivery time not so good. I waited one and a half weeks for the delivery.

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Verifizierter Käufer
purchased on 22/10/2017
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Answer from SLID’UP by Mantion
Good day, we thank you very much for your review. Items with a length of 3 meters are generally shipped with the freight forwarder. Usually, the shipping is very fast here as well, but sometimes there can actually be slight delays. We regret that this was the case for you and are working to improve this. The longer delivery times are also mentioned on the product page. - Your team from the Tuersystem-Shop -
2 /5
★★☆☆☆

Nothing arrived.

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Verifizierter Käufer
purchased on 12/10/2017
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Answer from SLID’UP by Mantion
Good day, thank you very much for your review. Unfortunately, your delivery was indeed stuck in the freight forwarding due to the depot being overloaded, and was then returned to us. We deeply regret this and had of course immediately arranged for a full refund with a notification to you. We are working to optimize communication and processes with the freight forwarder so that such rare cases do not occur again. Thank you very much for your understanding. - Your team from the Tuersystem-Shop -
3 /5
★★★☆☆

Unfortunately, the aluminum cover strips were bent, not well enough packed for the clumsy delivery service. This is annoying. Otherwise, service OK.

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Verifizierter Käufer
purchased on 03/09/2017
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3 /5
★★★☆☆

The invoice was missing, that needs to be reminded again!

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Verifizierter Käufer
purchased on 13/08/2017
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Answer from SLID’UP by Mantion
Good day, thank you very much for your review. You always receive the invoice automatically with the order confirmation via email. Best regards - Your team from Tuersystem-Shop
3 /5
★★★☆☆

It is a pity that a simple order, where the packaging even clearly states the designations, is not executed correctly. However, the lady on the phone ensured that I ultimately received the products I ordered.

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Verifizierter Käufer
purchased on 25/05/2017
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3 /5
★★★☆☆

The description could be a bit more detailed.

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Verifizierter Käufer
purchased on 18/04/2017
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