Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Taking into account the quick order like sending only when I ask for colissimo, it often arrives in tracked letter but overall good
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Response from Smok-it
Hello Olivier,
Thank you for taking the time to share your feedback.
We are glad that the preparation of your order generally satisfies you. We also take into account your remark regarding the shipping method to further improve your experience on Smok-it.
The Smok-it team
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Mathieu A.
Rating: 3 out of 5
following a purchase from 30/04/2025
Products generally available, very competitive prices. However, shipping times tend to get longer and longer.
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Response from Smok-it
Hello Mathieu,
Thank you for your feedback and your rating. We are delighted that you appreciate the availability of our products and our competitive prices. We take your comment regarding shipping times into account and are actively working to improve them. Your satisfaction is our priority, and your feedback is valuable to us.
Looking forward to serving you again!
The Smok-it team
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Ivan W.
Rating: 3 out of 5
following a purchase from 07/02/2025
deliveries always take a long time...
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Karol W.
Rating: 3 out of 5
following a purchase from 27/01/2025
Little long delivery time
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OMAR K.
Rating: 1 out of 5
following a purchase from 09/01/2025
It is 6 hours after placing the order that I am told, we are sorry your order is canceled, product X is out of stock!!!!
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Response from Smok-it
We searched for the product in question before we were certain that it was out of stock. As we reacted quickly, we did not refund the amount but cancelled the transaction. Unfortunately, this can happen with products that are no longer sold and whose manufacturers don't keep up with wholesalers' accessory requirements.
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VALERIE T.
Rating: 1 out of 5
following a purchase from 30/10/2024
Product unavailable despite being in stock
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Response from Smok-it
As we told you, this is the result of a stock error. We manage over 10,000 items in our catalog and unfortunately this item slipped through our net.
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Raphaëlle J.
Rating: 1 out of 5
following a purchase from 07/09/2024
I received the wrong order: I received the small orchard but not fresh!
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Response from Smok-it
hello, we are sorry for this error, we propose to send you fresh nicotine booster to mix with your products without freshness, or to take back the not fresh and to send you back the products in fresh version. Thank you for your feedback.
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Olivier H.
Rating: 3 out of 5
following a purchase from 13/09/2024
Average, a decent experience but some services need to be improved. long time for my request to be taken into account, delivery in three days, but good.
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Response from Smok-it
We mention on the site delivery of 48 to 72H excluding Sunday, you ordered on 13/9 delivered on 17/9, there is nothing abnormal.
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Yann C.
Rating: 1 out of 5
following a purchase from 13/08/2024
High price, shipping delay therefore significant delivery delay. No excuse from customer service, and I'm waiting to see the condition of the package when I receive it... I'll never go back.
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Emmanuelle P.
Rating: 3 out of 5
following a purchase from 14/07/2024
Delivery times far too long. I placed my order on a Monday and the parcel was only delivered on Friday. I didn't receive my order until the following Monday.
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Romain C.
Rating: 1 out of 5
following a purchase from 10/07/2024
Order takes a long time to leave, no real follow-up
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Response from Smok-it
hello, your order was placed on the evening of the 10th and left on the morning of Friday the 12th. Once the shipment has been handed over to the carrier, we have no control over delivery times, as we are located close to Olympic facilities, we are subject to delivery delays.
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Olivier H.
Rating: 3 out of 5
following a purchase from 17/06/2024
Fast navigation on the site to find my neutral blond tobacco flavour liquid, slow processing of my request (I had to call smok-it again to get them to send me the order.) No need to contact customer service. Fast delivery all in one day.
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Erik D.
Rating: 3 out of 5
following a purchase from 31/05/2024
The nicotine dosages were not respected. My 10mg products were delivered in 20mg. If Smok it doesn't have the products, don't display them when ordering.
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Ivan W.
Rating: 3 out of 5
following a purchase from 15/05/2024
delivery takes a long time...
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Julie D.
Rating: 3 out of 5
following a purchase from 21/03/2024
The site is serious and I received the vapes quickly but the vapes have the taste of burning very quickly, they are of poor quality. It's not the site's fault.
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Agnes C.
Rating: 1 out of 5
following a purchase from 07/03/2024
I'm still waiting for my order and news about my order !!!???
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Response from Smok-it
Hello, we called you today to inform you that the manufacturer is out of stock on the liquid ordered, we have no precise date for a new supply, a message by email was also sent to you today to know if you wanted another liquid as a replacement.
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Sandrine B.
Rating: 1 out of 5
following a purchase from 06/02/2024
I still haven't received anything!
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Response from Smok-it
Postal tracking indicates that your shipment was delivered this morning.
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Melahrinidis C.
Rating: 3 out of 5
following a purchase from 04/01/2024
your deliveryman has a problem, it's already two orders that they pass in the mailbox while I'm home (they do not ring) note that the package ordered is much larger than the slot of my mailbox, but despite this, they still passed in compressing the package they have to pull their ears to tell them to 'SOUND" before dropping the package in the mailbox!
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Response from Smok-it
Your shipment was delivered by the BPOST letter carrier. We advise you to check with him so that this does not happen again.
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isabelle C.
Rating: 1 out of 5
following a purchase from 10/10/2023
The chargers worked for 7-10 days. As Smok-it mentioned to me in their email "if you're not happy, don't order from us again" So, they lost a customer
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Response from Smok-it
Madam, you are misrepresenting what we are saying. In fact, according to you, you feel you have been scammed on our site and we have advised you in this case not to order any more, because scamming and dissatisfaction are not the same thing.
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nadia V.
Rating: 1 out of 5
following a purchase from 02/12/2023
request for delivery by colissimo we send by recorded delivery I'm still waiting ....commande the 02/12 the 08/12 still nothing even do not respond to emails
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Response from Smok-it
Hello, we have checked the delivery of your shipment and according to the tracking it was delivered today in the mailbox, your email reached us today at 8:08 am we reply at 11:41 am we can not do faster, the sending in letter followed with was made for your order because in term of speed according to the volume of the order that was more appropriate but not of problem if the next time you indicate to us in colissimo imperatively your choice will be respected, for information the order with was placed Saturday 2 and it with was treated and sent the 4 (not of sending Saturday and Sunday).
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Dias B.
Rating: 3 out of 5
following a purchase from 01/12/2023
I have not yet received the product
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Olivier H.
Rating: 3 out of 5
following a purchase from 23/10/2023
Fast navigation on the site but at the moment of validating the basket I had a fatal error and I contacted smok it to solve the problem twice at 7 days intervals. Despite everything the contact with smok it was fast for this problem. We will see in a few times if the problem returns.
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Response from Smok-it
From the transaction history it appears that the validation was refused because the identification of the buyer was not at the end of the validation process, in fact this happens when you confirm your purchase and you leave the page too soon it cancels the validation, to do this you must wait for an order confirmation email from the site before closing this page because only the order confirmation email indicates that the order has been validated.
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Cécile C.
Rating: 3 out of 5
following a purchase from 21/09/2023
For the second time, I didn't receive my parcel.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/08/2023
Unfortunately they made a mistake in the delivery address so the package was returned to sender. I have received nothing. I've contacted them but no answer yet. I'm disappointed, it usually goes well.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/08/2023
Sorry, I'm not happy with my package because I have a total of 10 blister packs, or 40 refills that are not chlorophyll despite the packaging and have a white tip. It's not the first time this has happened! I would like to have 10 new cartridges that are really chlorophyll please! And a commercial gesture wouldn't go amiss! Plus they all leak!!! I expect a quick return I'm running out of refills. thank you
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/07/2023
even though I was at home waiting for the parcel, they didn't ring the bell and put the parcel in the letterbox! regarding the online tracking of the parcel, there's work to be done on that front! otherwise, I received my orders fine,, thank you
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/07/2023
Delivery far too long (almost 10 days)
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Response from Smok-it
It's true that the delay is long, but unfortunately this can happen during the summer months. Once the parcels have been handed over to the carriers, delivery depends on how busy they are, but we've just checked that it took 8 days, not 10.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/07/2023
Item does not work immediately upon receipt.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/07/2023
Compliant order, but 8 days from order to receipt is a long time.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/07/2023
Fast navigation on the site and slowness of taking into account fast delivery and in conformity with my waitings.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2023
Price has gone up a lot too bad it's becoming less interesting
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/06/2023
wrong coils delivered
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/06/2023
I ordered two 7000 puffs and one of them doesn't work.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/05/2023
After reception, I had the inconvenience of seeing '4 resistance filters worn out after 3 days of use.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/05/2023
Order conforms to my expectations
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/05/2023
fast shipping
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/05/2023
I ordered GeekBar Watermelon Ice which was available on your website. After a few days, I received an e-mail informing me that the product was not available and that I wished to replace it. I said no and to proceed with the refund. No one has replied yet.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/05/2023
Product error, excellent responsiveness for the return and receipt of my correct order.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/05/2023
delivery can sometimes take a long time
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/05/2023
One week late and still not shipped. It's a shame and not the first time they don't respect their deadlines for a site located in France.
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