Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
I received a liquid "opened" without the safety ring. Trader contacted, proof photos sent by mail, but the proposed solution did not meet my expectations (return at my expense) ...
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/04/2023
RAS on the site fast delivery and I benefited from a promo on the other hand disappointment at the level of the product the 7000puff are far from being achievable half the liquid the cigarette leaks and taste of burned so hs resistance half too bad. I'll try again in case I uusnmal fall too bad the taste is very good
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/03/2023
No problem
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/03/2023
I have not received my order
Translated reviews
Response from Smok-it
Hello, your parcel was supposed to be delivered today but due to the current strikes it has been postponed until tomorrow. Once the parcel has been handed over to the carrier, we cannot influence its delivery.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/03/2023
Request taken into account long I had to send an email for the dispatch of my request for liquids.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/02/2023
No goods received at this time ?
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/01/2023
Items are more expensive than on other sites ;( Shipping is fast and well managed :)
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/01/2023
Order placed on the 14th only shipped on the 19th... so not received!
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/01/2023
I'm annoyed because I haven't received my order yet.
Translated reviews
Response from Smok-it
Hello, your order was delayed, it was delivered on Monday 09/01/2023.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/12/2022
Order cancelled due to unavailability of purchased products. Refund without problem, but disappointing nonetheless.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/12/2022
The cigarette tastes like burnė I sent 2 emails no response
Translated reviews
Response from Smok-it
Hello, thank you for your feedback, for this problem, have you checked that you have waited a minimum of 5 minutes for the new resistor to imbibe the e-liquid correctly. If you try to vapourize directly, the resistor will burn and you'll have to change it. Have a nice day,
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/12/2022
order placed and waited two days to receive my order, which met my expectations.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/12/2022
I did not receive my parcel! Very disappointed I do not recommend this site
Translated reviews
Response from Smok-it
Unfortunately, at the end of the year, delivery times can be longer than usual. Once the parcel has been handed over to the carrier, we can no longer take any action concerning the delivery time.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/12/2022
Long lead time for processing my liquid request and for delivery, but the order met my expectations.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/11/2022
I bought clearomizers, and half of them had defects, so trash.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/11/2022
One week for delivery is far too long
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/11/2022
I never received my order. Contacted, the post office confirms that the tracking letter was delivered to my box. So it was stolen. Next time, I'll pay for delivery with signature.
I can therefore not comment on this product.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/11/2022
delivery too long
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/11/2022
I've been waiting two weeks for my order and the website said it would take 48 to 72 hours. I'm very disappointed.
Translated reviews
Response from Smok-it
Your parcel left our warehouse the day after you placed your order. According to the history, the parcel is still on its way. The delivery time we announce is not the same for international deliveries as it is for deliveries to France. For your country, it normally takes between 3 and 8 days, excluding Saturdays, Sundays and public holidays.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/11/2022
Non si capisce lo stato della spedizione
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/10/2022
6 days to send an order, it's hardly believable. I can't even imagine when I'll receive my order...
Translated reviews
Response from Smok-it
Your order left our premises on 21/10, following a problem with the routing and sorting center, the carrier flashed it yesterday. Unfortunately, once the parcel has been delivered, we have no control over the routing.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/09/2022
Promotional products supposedly available at the time of ordering, then payment validated and finally the order cancelled on the grounds of a stock error. No commercial gesture, of course.
Translated reviews
Response from Smok-it
Sir, we informed you that the product you had ordered was out of stock, as it was not up to date, and the manufacturer had stopped production. We offered to replace your purchase with another product, but you informed us that you wanted a refund, so we cancelled the order at your request, as you only wanted this product.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/09/2022
I still haven't received my order, even though I was contacted after the product I ordered was out of stock, in order to offer me a solution, and still nothing after 10 days and, above all, no more news.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/09/2022
Product is good as I have had the ice cream mango before when I was in Paris as the taste stays well. I gave a 3 as it was hard to find under your search and your magnifying search button doesn't really work very well
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/09/2022
Order placed on 05/09/2022 and still nothing received. I have not received any email to follow up on my order. I wrote an email a few days ago which went unanswered. This is the first time I've ordered and I'm quite disappointed. On other sites, I have always received my order within 2 days.
Translated reviews
Response from Smok-it
Hello, your order is waiting for you at the relay point you have selected.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/08/2022
Conforms but products sent 2 days after order, so received after a week because there was Monday, August 15. It would be nice to send the same day or at least the next morning; I had the memory that you were faster.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/08/2022
I took the trouble to contact before ordering not to lose time in the end could not use my order ... explanations over the phone serte but no e order anyway ...
Translated reviews
Response from Smok-it
Hello, your order was delivered on Saturday, September 3, for shipments in delivery in 24H we have the option chronopost it was not validated at the time of your order, it was therefore left in standard shipping delivery within 2 to days.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/08/2022
still haven't received my parcel in 5 days
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/08/2022
A little long to send the tracking step
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/07/2022
I have not received part of my order
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/07/2022
Order still not received
Translated reviews
Response from Smok-it
Madam, your order was delivered on 29/07/2022.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/07/2022
ordered on 19/07/2022 and here we are on 27/07/2022 I still haven't received anything? IMPOSSIBLE to contact the smok-it site INADMISSIBLE
Translated reviews
Response from Smok-it
Hello, we are questioning our carrier to find out where your package is, in fact more than 5 days without there is no tracking on the routing that is not normal, we will have news no later than tomorrow late morning, we have several support to contact us as the mobile, a landline, an email address contact and facebook, if during a call you can not get us on the mobile for example, you can leave a message to which we respond systematically.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/07/2022
Order never received!
Translated reviews
Response from Smok-it
Hello, your order was dispatched on Monday 18 July.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/07/2022
I still haven't received my order
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/06/2022
Very long shipment, my parcel took over a week to be handed over to the carrier.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/06/2022
Product received does not conform to order
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/06/2022
Packaging damaged on receipt.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/03/2022
good
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/03/2022
problem with shipping, but little information. i'm particularly disappointed.
Translated reviews
Response from Smok-it
Sir, we understand your disappointment, according to the information provided to us by the carrier there was a misdirection on the delivery of your package, unfortunately this can happen, everything is done to ensure that it is delivered as soon as possible.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/03/2022
Well its will in France after 5 days! So bad!
Translated reviews
Response from Smok-it
You placed an order on 03/20 it left on 03/21, it arrived in Norway and has been held by customs since 03/25, the deadlines for your country are 5 to 8 working days unless customs holds the package.
We use cookies for audience measurement and improving user experience.
English 