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Rating: 3 out of 5
Reasonable price but the shipping time is still quite long 5 days before shipment I find it long!
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Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
Summary of reviews
Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Reviews 1 and 3 stars
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Rating: 1 out of 5
very disappointed i placed my order 48h later i was informed that the product was out of stock i would not recommend this site
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Response from Smok-it
You placed an order on 22/02 at 21H and we informed you on 23/02 at 9H that the product in question was defective, this leads us to an information delay of 12H and not 48H, it was in stock but not in good condition, our professionalism led us to inform you as soon as possible of the situation of your order.
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Rating: 3 out of 5
Satisfied with the content of the order but delivery time too long compared to usual.
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Rating: 1 out of 5
Order placed on February 6 and still not received
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Response from Smok-it
Your order was delivered on 15/02, but due to an incident, it took longer than usual. Unfortunately, this can happen, and once the parcel has been handed over to the carrier, it undergoes several operations, such as sorting by machine or manually, and distribution by the delivery person. We assure you that such delays are exceptional.
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Rating: 1 out of 5
I did not receive my order
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Rating: 1 out of 5
Very long delivery (5 days) and no communication
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Response from Smok-it
Your order was placed on 31/12 in the afternoon, due to the end of the year the carriers were not working that day, so it was taken care of on Monday 03/01, the flow of orders having been very important at the end of the year this has caused a delay in the delivery of packages, unfortunately this has fallen on your package, and despite all our efforts on exceptional periods we can not deliver 100% of orders in 48H. Yours faithfully
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Rating: 1 out of 5
I ordered 10 bottles. My account has been debited but the product is no longer available. So I was given a voucher which I don't know what to do with. I contacted customer service who told me to send an e-mail. Still no answer. Please help
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Response from Smok-it
Hello, sir, the orders are validated from the moment there is a banking authorization in order to debit the sum of the order, in your case we warned you that the products following the validation of the order were not available following an error of stock and we indicated to you that if you wanted other liquid in replacement that it was feasible, We have not had any response from you to cancel the order in order to obtain a refund, which is why the payment has been maintained, asking you for a refund today and not a credit note to be used, we take note of your request. Yours faithfully
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Rating: 1 out of 5
I have placed an order. My account is debited and then I get an email: product unavailable. I'd like a refund but no reply from smok-it.
Now I have a voucher for over 150€ for a store that no longer carries the item I use.
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Now I have a voucher for over 150€ for a store that no longer carries the item I use.
Response from Smok-it
Hello, sir, the orders are validated from the moment there is a banking authorization in order to debit the sum of the order, in your case we warned you that the products following the validation of the order were not available following an error of stock and we indicated to you that if you wanted other liquid in replacement that it was feasible, We have not had any response from you to cancel the order in order to obtain a refund, which is why the payment has been maintained, asking you for a refund today and not a credit note to be used, we take note of your request. Yours faithfully
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Rating: 1 out of 5
One product is missing Please check
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Response from Smok-it
Hello, indeed the freezy grapes is missing, this product is out of stock, would you like another liquid to replace it?
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Rating: 1 out of 5
Order not yet received
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Response from Smok-it
Hello, when you click on the tracking of your shipment there is the following message: Your shipment could not be delivered, it will be made available at the post office. You can also choose a re-delivery date of your choice. You will need to contact your post office to find out what happened to your shipment that day.
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Rating: 3 out of 5
Filter options don't work very well
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Rating: 1 out of 5
I still haven't received my order!
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Response from Smok-it
Hello, your order is scheduled for delivery today, with black friday carriers have been clogged with packages so deliveries have taken a little delay on the routing. Best regards.
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Rating: 3 out of 5
Delivery time over 72 hours
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Rating: 1 out of 5
received the wrong part
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Rating: 3 out of 5
Delivery too long
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Rating: 3 out of 5
No stock ! No order refunds yet!!!
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Response from Smok-it
Hello, following your request the items were refunded on 02/11/2021 on your credit card transaction.
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Rating: 3 out of 5
For the first time, there was an oversight in my order, which can happen to anyone and will not prevent me from continuing to order from you... However, when I received my order, I received all the liquids and boosters in good quantity, but the datt white stuff cotton parquet was not present. Apart from this detail, I'm generally satisfied with Smok it :)
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Rating: 3 out of 5
The products are packaged in a "reinforced" envelope, but this didn't stop one of the liquids from leaking. Very good chocolate smell, but very unpleasant to the touch when you open the envelope. Some sites put the products in cardboard boxes, which are much more protective.
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Rating: 1 out of 5
Still haven't received anything and the mail tracking doesn't work.
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Response from Smok-it
Hello, your order was delivered on 14/10 the tracking was not available due to the failure of a website host which was under maintenance, the packages once given to the carrier can be delivered in 24H or 96H, it depends on the region. Unfortunately, routing is a parameter we can't control.
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Rating: 3 out of 5
in my parcel some bottles leaked
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Rating: 3 out of 5
An order cashed but the product is out of stock! No refund offered...
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Response from Smok-it
Sir, we informed you of a stock error on the product you ordered and offered to replace it, at no time did we force you to accept our proposal. If you wanted a refund, all you had to do was let us know and we would have done so without any problem.
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Rating: 1 out of 5
My last order delivery not top Order placed Sunday evening received Friday !!!! Too bad...... because usually order on Tuesday and receive on Thursday !!!!'
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Response from Smok-it
Depending on the region, deliveries can be made in 24H or 96H. This is a parameter we can't do anything about, as lead times vary at certain times of the year, such as back-to-school, Christmas and summer vacations.
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Rating: 3 out of 5
The request for notification arrived 2 days before I received the parcel!... So I'm informing you of a problem with my long-awaited cigarette: the voopoo find that I rushed to try out but alas, after fitting it according to the instructions, no response from the battery! I tried to charge it, but the light was green, so I tried to understand why it wasn't responding to me - the light wasn't there!...? Reopening with a huge leak of liquid After cleaning, no more result! I'm obliged to ask you to take it back to try a new promotion, which I hope will give me greater satisfaction!!!...
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Rating: 1 out of 5
Order never returned No customer service
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Response from Smok-it
Sir, your order has been delivered to your home letter box information given by the carrier, you have selected this method of delivery which is without countersignature unfortunately we can not be responsible for the security of your mailbox, we offer delivery options countersignature with relay parcels or chronopost which guarantees a more secure delivery.
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Rating: 1 out of 5
Delivery always late. 2 orders for shipment in 3 days. Result 9 days and 5 days
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Response from Smok-it
The site indicates 48H to 72H, packages can be delivered in 24H or 72H it depends on the carrier orders once sent are subject to the vagaries of routing due to the fact of road transport, sorting and distribution on some region that is longer than others.
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Rating: 1 out of 5
To avoid preferably. Service after sale lamentable. They cash sending and after if there is a problem demerde you whereas I am customer with them since several years but good.
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Rating: 1 out of 5
I HAVE NOT RECEIVED MY ORDER
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Response from Smok-it
Hello, your order was delivered on Thursday 29/07, the parcels once given to the carrier we have no more posibility to make accelerate the sending, indeed on big period like the end of year or period éstivale it happens that some sending undergo delays. Yours faithfully
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Rating: 1 out of 5
Very disappointed Ordered 5 liquids in stock Received only 2 In addition, insufficient postage so I had to pay 3.62 € on delivery in addition to postage already paid at the order. No response to date from customer service following my email.
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Response from Smok-it
Hello, we understand your disappointment and following your inconvenience we have added an extra vial to the remainder of your order. Please accept our apologies. Yours faithfully
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Rating: 1 out of 5
Package still not received!
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Response from Smok-it
Hello, your order was delivered on Monday 26/07, there was a delay due to a blockage in customs of the product you had ordered.
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Rating: 3 out of 5
Good site navigation, perfect delivery, perfect WFC product and nicotine. But very disappointed with Poom 2000mg.
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Rating: 1 out of 5
Very disappointed order placed on 06July21 And still not delivered and you sell the delivery under two to three days it's a shame to make fun of people like that I really do not recommend smokit to other customers I am very dissatisfied
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Response from Smok-it
Sir, your order was placed on 07/07 at the end of the day and not on 06/07, so it was taken into account on 08/07, the time announced on the site of 2 to 3 days is for information only, we can't guarantee 100% of the time, the delivery of the parcels being done by the carrier and not by us, we can't influence the time, there are deliveries made in 24H as in 96H, the history of your shipment informs us that it was scheduled for today but your address was inaccessible according to the carrier.
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Rating: 3 out of 5
Delivery a little long
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Rating: 3 out of 5
I had ordered products in 3 mg nicotine and received them in 10 mg. This is the first incident I've had since ordering.
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Rating: 1 out of 5
Company that collects payments, cancels the order without warning, no longer responds to emails or phone calls. My refund request, which was supposed to take 48 hours, is still pending after 15 days. No comment
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Response from Smok-it
Sir, we notified you by e-mail on the same day as your order to let you know that the liquids you ordered were no longer available. We immediately cancelled the bank transaction so that you would not be debited, we have checked the transactions for that day and it turns out that we did not receive the funds for your order due to the cancellation, If you have been debited, please send us the proof of debit by e-mail to our contact mailbox. We will make enquiries with our bank, we will reply to your e-mail. You left a last message dated 12/05 and we have replied to you, but for the telephone we have been cut off by ORANGE for 1 week, so for the moment we can only reply by e-mail.
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Rating: 3 out of 5
packaging can be improved
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Rating: 1 out of 5
Order still not received and no parcel number
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Response from Smok-it
Hello, your order left on 05/05, the tracking number does not yet appear on the database because sometimes the carrier does not scan the package as soon as it is handed over for distribution, unfortunately the delivery is made by a carrier service provider and once the package has been handed over we no longer have the power to speed up shipments, but we can confirm that it has been sent.
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Rating: 1 out of 5
A hyper hyper long delivery time, time expressed on the site not respected. End of adventure
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Response from Smok-it
Sir, as we told you the time indicated on the site is an average generally found it may be that orders are delivered in 24 hours as in 1 week all depends on the carrier, the packages once given the routing is a service that we do not do ourselves, following your complaint we have opened an investigation with our provider to identify the problem, we regret the end of adventure with us and are sorry for this unexpected.
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Rating: 1 out of 5
Medium unable to prepare an order
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Rating: 1 out of 5
No realistic description of the item "made in China" at 10 euros (previously sold for 3 times more, incomprehensible), instantly broke down. I contacted the store by phone and was told "you've bought a 10 euro item, don't expect anything special". 10 euros is an hour's work at minimum wage, and even at 10 euros, you can expect an item to work, otherwise you don't sell it. So I ask for a refund, I have to pay for the return, which they don't offer me even though their item doesn't work (so they could have offered me a free voucher, but you're a pigeonhole in a Parisian boutique), and in shipping costs alone I've paid more than the price of the item. Instead of refunding me, they're giving me a credit note, even though I took the trouble to write a handwritten explanatory letter after my phone call, but they didn't take it into account. A horror. Never again. And I want my money back, I don't want any credit!
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Response from Smok-it
Madam, you have purchased a basic product that does not necessarily correspond to your needs and is defective because the load did not hold, this happens the after-sales service has taken care of your request for return and as you asked us you did not want a return in exchange for the product but a refund which in this case the return is at your expense, In view of your comment, you apparently have a grudge against Parisian retailers, and you don't like the conditions for returning products. We're sorry, but these are our conditions, but a credit note has been generated to cancel the sale of the returned product (accounting obligation), and as you requested in your letter, this sum will be reimbursed on the credit card transaction you made.
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Rating: 3 out of 5
Perfect reception of the order. I ordered 4 shotfills and 1 aroma. In the order, I had 1 shotfill date exceeded, normal I knew it with the purchase. The aroma had the right date, but the other 3 shotfills, the dates had disappeared, on 1 it was clear that someone had used a product to erase the date, and on the other 2 dates could not be found. So, 1st order and last.
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