Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.
Unfortunately, despite their reasonable prices, the logistics are far from up to scratch!
It's up to me to find a more efficient site that respects its customers.
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Response from Smok-it
Sir, we do not understand your comment, we have had no feedback from you on a possible logistical problem and a lack of respect for you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2021
in my parcel some bottles leaked
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/09/2021
An order cashed but the product is out of stock! No refund offered...
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Response from Smok-it
Sir, we informed you of a stock error on the product you ordered and offered to replace it, at no time did we force you to accept our proposal. If you wanted a refund, all you had to do was let us know and we would have done so without any problem.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2021
The request for notification arrived 2 days before I received the parcel!... So I'm informing you of a problem with my long-awaited cigarette: the voopoo find that I rushed to try out but alas, after fitting it according to the instructions, no response from the battery! I tried to charge it, but the light was green, so I tried to understand why it wasn't responding to me - the light wasn't there!...? Reopening with a huge leak of liquid After cleaning, no more result! I'm obliged to ask you to take it back to try a new promotion, which I hope will give me greater satisfaction!!!...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2021
Good site navigation, perfect delivery, perfect WFC product and nicotine. But very disappointed with Poom 2000mg.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2021
Delivery a little long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2021
I had ordered products in 3 mg nicotine and received them in 10 mg. This is the first incident I've had since ordering.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/05/2021
Hello, I have not received the entire order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2021
packaging can be improved
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2021
Not the right product received I ordered an e-liquid product in 70/30 VG/PG and not a 50/50 as I received. See the e-mail of 13.04.2021 to which you still haven't replied...!
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Response from Smok-it
Sir, we haven't replied to you because we didn't receive your message, indeed on the product sheet it is indicated that the liquid is in 70/30 whereas the photo shows it in 50/50, however if the liquid doesn't suit you you can return it to us if it hasn't been opened and we will refund you in full or we can make an exchange for a liquid of your choice even if its value is higher than your purchase. Sincerely.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/03/2021
Hello, I have already sent you an email. I was disappointed to take express delivery and only receive my order 5 days later. You promise delivery before 1pm and in the worst case it arrives the next day... There 5 days. Moreover I had ordered nicotine boosters in 70/30... My 4 boosters arrived in 50/50.
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Response from Smok-it
Hello, it's an error on our part, the logistics department used the wrong carrier, in fact the delivery times by chronopost are 24 to 48H as we indicate on the site, but it was sent by post, so we'll give you a credit for the chronopost delivery costs and for the booster we'll send you 70PG/30VG. Sorry for the inconvenience.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2021
Perfect reception of the order. I ordered 4 shotfills and 1 aroma. In the order, I had 1 shotfill date exceeded, normal I knew it with the purchase. The aroma had the right date, but the other 3 shotfills, the dates had disappeared, on 1 it was clear that someone had used a product to erase the date, and on the other 2 dates could not be found. So, 1st order and last.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2021
Rather long delivery ( one week) A liquid was missing in the parcel without any message of explanation of the site. Obviously a problem of provisioning, but the least of the things would be to warn or propose something at the time of the preparation of the order. The prices are relatively high compared to other sites, I personally ordered there JUST for the liquid which missed in the order..not chance.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2021
Product no longer available, so order refunded
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
Be careful to read the information, which is not always very clear. For example, whether the batteries are included or the compatibility of the various components... Otherwise fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2021
I ordered 2 boxes of resistors and received 2 resistors. I sent an email to report it, no answer, I phoned customer service, they were supposed to get back to me within the day but no phone contact. To date I have paid for 2 boxes of resistors, already expensive, and I have received 2 resistors. Problem unresolved
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2021
Less satisfied: delivery time of 6 working days compared with 2 days for the first order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2021
Delays too long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/12/2020
Ordered on the 29th, sent on the 30th, received on the 4th. A little long.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2020
Order not received...
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Response from Smok-it
Sir, we informed you by e-mail on the same day that your order was blocked due to the leakage of the last article we had in stock. 7 days later you contacted us to find out about the progress of the order, following which we sent you an e-mail re-explaining the situation. Following this return you decided to cancel the order and obtain a refund, which we did as soon as we had your confirmation.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2020
R.A.S.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
No comment
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2020
I was on my phone ordering. I had a hard time seeing all the products you were selling. I came across some interesting products by chance. And when I clicked on filter tabs on the left, it opened the wrong page. Delivery was perfect, right on time. And the products as expected. Many thanks to you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/11/2020
Order arrived late
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Response from Smok-it
We're sorry for the delay, unfortunately the delivery times were lengthened during the confinement period which started on 28/10, the carriers having been overwhelmed with parcels were not able to honor all deliveries within a reasonable time, once the parcel is handed over to the carrier we can do nothing more, moreover the holiday also slowed down the delivery.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/11/2020
"2/3 day delivery" more than a week's wait, let's go over it because of the covid. i had ordered 3 flavours, one of them wasn't the right one, but a different flavour doesn't bother me just that it was 3mg nicotine instead of 20mg so GOOD that's a problem. i know i could have sent it back but considering how long i waited to receive it...
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Response from Smok-it
Madam, we have just checked your order, and it turns out that the vial you received in 3mg is a gift, and not a liquid in exchange for the fruizee spring break, in fact the latter was not sent to you because on the product sheet we indicated that it was 18mg nicotine salt but in fact this product is 18mg standard, following this error, a credit will be generated on your account.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/11/2020
very disappointed, I received my 3 packs in 10mg nicotine when I had ordered in 20mg.
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Response from Smok-it
Hello, we are sorry for this error, we can make you the exchange, we send you a return coupon colissimo to return us the products not conform. Cordially.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/09/2020
Order made September 13 The site and very good but We are September 25 still nothing. I harass every day my postié since September 16 he tells me he has not my letters I intended to change electronic cigarette (REF resistance increasingly rare to find.) I will not take it from you You say thank you to the post office I will go in store
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Response from Smok-it
Sir, we've had a reply from the post office indicating that your shipment is pending at the Toulouse l'Ormeau post office. For faster, more secure shipments, we have chronopost, with whom you can place your orders in 24 hours.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/09/2020
order still not collected
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Response from Smok-it
Hello, your order was placed on Friday 18th in the late morning, on Saturday and Sunday orders are not processed and are sent from Monday, which has been done, to date it is being routed. Sincerely.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2020
Delivery takes a long time, but I received my complete order with a small caramel kdo.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/09/2020
Delivery times too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/08/2020
Parcel received 8 days after ordering by recorded delivery. I'm used to ordering from a competitor, with the same type of shipment it arrives 2-3 days after the order. Then, the resistance ordered in addition is defective, fortunately there was one with the cigarette.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2020
on the site there is written 2 to 3 days for the delivery I am waiting for my delivery since soon a week
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2020
Usually nothing to say about the responsiveness of the site, but the last order was shipped 5 days after being placed... Which means that I should receive my order for the 9th on the 17th! Otherwise, the prices are very attractive.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/08/2020
The products are excellent and delivery was very quick.
However, I'm not satisfied with the delivery price. In fact, I paid more for delivery because it's outside France (Switzerland), so the price for international delivery is quite normal up to now, but on delivery to my home I was charged another 25€ on top of the delivery, which is already about 16€. Over €41 in delivery charges is unacceptable, especially as it's written "nul par" for the extra €25. The product is too expensive. Too bad
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Response from Smok-it
Madam, your country requires a customs declaration for shipments from abroad, the 25 euros you mention are customs fees related to the import of products, it is not a sum that we ask, to note that your purchase to benefit from a price HT and not subject to the French VAT of 20%, it is indicated on the site in the general conditions of sale heading modality of delivery the following sentence " Any order delivered outside mainland France may be subject to local taxes, customs duties and BLOCKAGE, octroi de mer and customs clearance fees upon delivery. You are responsible for paying these charges.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/07/2020
Bottle put in bulk in an envelope Imagine as arrived the products with the device of delivery not tender with the parcels imagine the envelopes Attention certain products are more in stock But they sell them all the same that generates a credit Marketing method a little dubious
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Response from Smok-it
Sir, we're sorry that your delivery didn't go well, but whether it's in a parcel or a bubble envelope, we have the same problem with certain shipments. In fact, it all depends on the deliveryman or the sorting center. Concerning the missing products, we didn't send the products because the date of dluo was no longer up to date, so that's why we offered you a credit note or a product exchange.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2020
Delivery to letterboxes on schedule
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2020
Choice of items a little restrictive when selecting items to put in the basket Positive points: diversity of products and ease of searching for what you're looking for thanks to the filter.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2020
Complete order but one vial (50ml) pierced! Liquid everywhere... Very unappreciative.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2020
Very long 10-day delivery.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/06/2020
Package not received on time
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Response from Smok-it
Hello, the time announced on the site is an indicative time and is respected in 95% of shipments. If your order is urgent, you can use Chronopost, which can deliver in 48 hours.
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