Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
A credit note that obliges you to take back an order and therefore pay shipping costs is really not cool at all. I think it's an average idea.
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Response from Smok-it
Hello, for your information, shipping is free from 29.90 euros, you have accumulated 4.4 euros in loyalty points to date and with code 010620 you have a 10% discount on the entire site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/05/2020
A little disappointed, as I would have liked to know that some eliquids were not available.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/05/2020
Parcel received on time but in a simple followed letter, result one of the vials is pierced half emptied in the package.
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Response from Smok-it
Hello, the fact that the shipment was made by registered mail has no impact on a leaking vial, in your case it's a bottling problem in the factory, the shipment would have been in cardboard box you would have had the same disappointment, following that we send you a new bottle.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/04/2020
Package received after 3 weeks there is the health crisis too but good .. I recommend the site.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/04/2020
Delivery time not respected at all, I ordered 4 times on 2 other cam sites and the product was delivered the next day or even 3 days later. Now, it's been 3 days, and still no tracking number, no news... I contacted support and got a very brief reply of just a few words that didn't really explain the situation. I understand that with this health crisis it's harder, but in this case, warn the customer of a possible delay and don't leave him waiting with nothing... at least that's what I was taught in business management / and sales a few years ago.
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Response from Smok-it
Hello, you sent us a message at 19:48, our team being understaffed we can not respond to all messages in a timely manner, and you will understand that at present they are very numerous, we told you this morning at 9:56 that your order was leaving today, The situation, as you must know, is complicated when it comes to delivery times, and allow me to express my doubts about a delivery time of less than 3 days for Belgium for standard shipment, excluding chronopost, UPS or other express carriers. Delivery times of 2 to 3 days are for metropolitan France as a general rule, but this is an average delivery time (excluding periods of confinement), and is not guaranteed.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/03/2020
A missing eliquid and an error on another product. A solution had to be found.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/01/2020
The site is well done, everything is clear, but it's a long wait to receive the products, unfortunately.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/01/2020
Always annoying, the liquids finally out of stock, after ordering ... Or the nicotine rate different from that ordered. Or nicotine levels different from those ordered. Otherwise, OK.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/01/2020
super-fast delivery, but a bottle of raid astair is missing
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/12/2019
The site is easy to navigate and the prices are attractive, but I'm still disappointed. The item ordered was noted as being available with a delivery time of 48 hours. But my order went out a week later. I don't understand why and I didn't receive any information warning me of any delay.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/11/2019
package opened, missing 1 set of TFV12 silicone gaskets, missing candy taste Banana 10ml nicotine 3ml, violet 10ml nicotine 3ml for a first order it's disappointing.
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Response from Smok-it
Hello, as we told you in a previous email, you can send us the photo corresponding to your receipt, we will make a claim with colissimo and upon receipt of your photo we will send you the missing products. We send orders in good and due form by carrier, then the routing and handling of packages with these carriers are elements that we do not control, we resort only to claims to settle the dispute. This does happen, but it's quite rare.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/11/2019
2 eliquids finally unavailable; I received a credit note...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/09/2019
Ordered on Wednesday, received on Monday! An error in delivery......... I was afraid of the state of my cigarette, the package was rescotched, but not ..... Perfect! Tested only yesterday, so I can't give you a grade, to be seen..... It seems fine to me, except that the clermo is leaking through the ventilation holes. I'm going to take it apart to see if everything's properly installed. To be continued........
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/09/2019
Delivery not fast enough
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2019
No particular worries
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/04/2019
I received the order today but 3 of 4 falcons spilled about 1/4 of its contents on the trip... the package smelled very good on delivery... too bad! Everything was soaked!
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Response from Smok-it
Hello, we've taken note of your feedback. Our bottles are inspected before any order is dispatched, precisely to make sure they're not leaking. However, as soon as we hand them over to the carrier, we don't check the handling of the package, because if the package falls or is thrown around, as can unfortunately happen, the bottles' seal may be less effective.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/04/2019
The site is well out put the fact that I have not received the products requested in exchange for defective products.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/02/2019
Correct
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/02/2019
Loyalty points are low compared to others... Otherwise, good product, good packaging, fast delivery, good overall.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/02/2019
I don't find the site very clear in terms of product information.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/02/2019
A desire to do the right thing, but no less than 5 liquids were missing to complete my order, available on the site but not in practice. I had to choose others that didn't necessarily interest me...
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/02/2019
I did not receive a duplicate item. Instead, I received similar items with different characteristics and colors, without a word of explanation or any attempt to contact the seller beforehand about an out-of-stock situation, for example.
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Response from Smok-it
Hello, we have contacted you by phone following your message, we do not understand what happened to your order, we can be reached at 0142728156. The products are all in stock in the colors you requested, thank you for your feedback. Thank you for your feedback.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/01/2019
Long processing times, no communication...
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Response from Smok-it
Hello, the delivery time is a parameter that we can not control, depending on the postal flow and regions concerned orders are delivered between 24h and it goes up to 6 days, as soon as you asked us the information of your order tracking we provided you with the tracking number. For information Saturday and Sunday and not included in the delivery time. Sincerely.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/01/2019
small problem with the delivery time for each order
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/01/2019
On the site I have too nothing to complain delivery was made on time and the package was clean....
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/01/2019
Average...The parcel number doesn't work so we can't track it...And several bottles leaked in the envelope...Result two bottles half empty and product everywhere...!!
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Response from Smok-it
Hello, we're sorry for your inconvenience, please send us a photo of the state of your delivery with the vials in question on our box [email protected] in order to notify our supplier and on the next order we'll send you one more, this happens very rarely with this type of vial and unfortunately we can't check the vials one by one.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/12/2018
Bjr , I have a little problem with the delivery time : Ordered on 09-12 , Received on 14-12 !!! I think it could have been better in terms of delivery time .
Thank you to take into account.
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Response from Smok-it
We do take into account your opinion regarding delivery times, but there is one parameter that we cannot control: the carrier. La Poste does not guarantee deliveries in less than 48 hours, so delivery times can fluctuate, and events such as the yellow vest movement or bad weather can delay delivery. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2018
6 days is a bit long
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/11/2018
slightly long delivery time
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/10/2018
The site is good, the after-sales service much less so,a battery at 9 euros faulty but impossible to change, you have to go to the post office (difficult given my working hours), make the package, etc. ... while I am a loyal customer for several years and I have never sent anything back before.... Other sites like Philips, Amazon...are less fussy and more commercial, they only need a certificate saying that the faulty item has been destroyed. I won't be ordering any more electronics from smok it.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/10/2018
I ordered 6 liquids at 3mg and received 5 at 3mg and 1 at 6mg. Shipping a little long
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/10/2018
Normal
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/09/2018
See below
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/06/2018
Unexplained delivery time. The site boasts of same-day shipping, but I ordered on the 20th and the order left on the 25th following my contact.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/05/2018
Slightly crushed parcel with a bit of liquid coming out of two bottles, but it only took 9 days to get to Australia so that's not bad!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/03/2018
The product is what I expected, but the 2-3 day delivery is more like 5-6 days! And 24h in store is more like 2-3 days. Apart from that, the customer service is there, but without making any commercial gesture or just fulfilling the contract!
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Response from Smok-it
Hello, you placed an order on Saturday at 10am for a store delivery, the 24H deadline can not be met for the same day and even less for a provision on Sunday because the store is closed, then you ask for a delivery point withdrawal (without paying postage), request was made, the delay following this sending was longer than usual we admit it but we do not control the routing of packages.
We regret your bad experience, and we hope to see you again on our site or in store, thank you for your purchase and see you soon.
Best regards.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/02/2018
The site is very clear, professional with very good explanations, but the delivery does not correspond at all to the advertised dates.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/03/2018
Very good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/02/2018
relatively disappointed my expectations were different, but delivery fairly fast.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/03/2018
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