Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Disappointed because the product received does not conform to the order and is defective.
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Response from Smok-it
Hello, we apologize for the problem encountered, indeed there was an error of color for your battery that we received well in return, for the defective part it is an element which can arrive we cannot unfortunately test all the products which we receive one by one, but for your sending in the good color we will test your battery to ensure us of the correct operation.
Yours faithfully
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/02/2018
Well-designed site - shame about product availability
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/02/2018
Following my order and as presented on the photo of this one I expected to receive 5 resistance TFV8 but surprise I receive only one, in short apart from that the delivery times are reasonable
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Response from Smok-it
Hello, the photo shows the product in a box of 3 and not 5, but we point out that they are sold individually, you can imagine that 5.90 for 5 or 3 resistors is not possible, it is not even our purchase price.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/02/2018
medium
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2018
Hello, 2nd order and 2nd order not respected... I'm missing 2 bottles from my order.... I'm starting to be disappointed with this site!
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Response from Smok-it
Hello, vap'inside is a brand that will no longer be tracked on our site, we are no longer supplying this range, a credit note has been issued for the missing items.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2018
Site well stocked with products a little expensive on some products
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/01/2018
I didn't receive my parcel so it was a bad experience.
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Response from Smok-it
Hello, according to your shipment history, the post office delivered your order to your mailbox on 22/01. If this is not the case, please contact your post office to find out why it was not delivered.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/01/2018
bonjour , peut être il faudrait revoir l'emballage d'envoi car les produits était bien la mais 2 opercule de resistance un peu ouvert , rien de mal et carton du liquide un peu amoché bref il serait peut être plus judicieux d'emballer tous sa dans une boite en carton .
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/01/2018
No information after payment.
Delivery too long.
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Response from Smok-it
Hello, after payment you were notified by email with a link to track the shipment of your order. Then the delivery time of the post office is an element that we can not control, in fact the post office can deliver you in 24/48h or within 5 days after our shipment, all this varies depending on the region of destination.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/11/2017
My order arrived 6 weeks later, in 2 packages. The first package was empty. The packaging had been opened (customs? post? other?). Basically, I received a shredded envelope with 5 samples of an aroma so bad for my taste that I threw them away. The 2nd arrived 1 week later. It would be nice if delays were announced at the time of ordering, and not when payment has been made and a "reasonable" delay has already passed.
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Response from Smok-it
Hello, we agree with you about the delay, you should know that liquids or materials coming from abroad go through the French customs, it happens very often especially at the end of the year that there are controls, in the case of your liquids we had a delay of 2 weeks because of a control, this unfortunately we can not predict, For the first shipment, you did not make any reservation or refused the parcel due to its poor condition. Following the missing item, we opened an investigation in order to obtain compensation.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/12/2017
Buen
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/12/2017
Order took far too long to arrive.
The product corresponds to my expectations.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2017
Delivery time far too long. I had a problem with my product, the person on the phone was no help.
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Response from Smok-it
Hello, unfortunately we do not control the delivery made by the post office, in period of December the deadlines are lengthened considering the strong demand, concerning your call for an explanation on your product we are sorry that this one could not be of any help to you, however you can contact us via the mail box [email protected] if your problem persists.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2017
Nice and intuitive site, but my order arrived 3 days late.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2017
satisfied with the speed but a welcome message would have been nice so moderately satisfactory because I think it was a good order on our part and the least we could have done is to have a little something that would have made us come back to you. sorry because many sites do this. cordialement
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/11/2017
Intuitive and clear
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/11/2017
Order received late
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/10/2017
Bof sava
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/11/2017
Very slow shipping
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/10/2017
Order received 10 days after ordering.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/10/2017
Very little explanation of payment conditions. No e-mail to explain the longer wait when paying by check.
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Response from Smok-it
Hello, it may not be explained on the site that the processing time is longer for a payment by check, but it is normal that we take precautions following the cashing of a check on a distance selling and especially respect the 14-day withdrawal period.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/10/2017
Good products . Shame for the delay of reception not honoured. Products ordered on the 12th received on the 20th.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/09/2017
Not too bad, but some errors on the site and some liquid vials not filled!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/09/2017
The speed with which the order is dispatched leaves much to be desired.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/08/2017
Rather long shipping time but I like the product arrives anyway
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/07/2017
Fine
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/07/2017
Received after 4/5 days, electronic cigarette not working and no response from customer service...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/07/2017
Delivery time is average
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/05/2017
received an Eliquide 50ml already opened, very disappointing.
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Response from Smok-it
If you are not satisfied, you can return the item by contacting our team at the following address: [email protected]. Thank you for your return.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/05/2017
Not very well the electronic cigarette leaks.
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Response from Smok-it
To date, we have not encountered any problems with this product. If you have screwed in the resistor correctly, please contact our team at [email protected].
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/04/2017
Potable
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/03/2017
Only snag! I waited a week for the product to arrive instead of the 3 days advertised on the site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2017
Poor stock management - one of the products is available online but not in store - replacement product offered (which is a plus). If you want to order a specific product - it is better to call the store to confirm availability, or go to the store yourself.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/12/2016
Fine
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/11/2016
Despite the goodwill of the manager I am not satisfied with the management of my orders . no or little stock Information ok pleasant contact .
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/11/2016
for my part not well enough explained on product details
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2016
Super efficient delivery. Unfortunately the price is higher than in the stores where I go. The aim being to save money by stopping smoking, it is not profitable in my case. The display of prices excluding VAT is phishing. Otherwise, once again, an effective site.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/06/2016
Very disappointed for this order of e-liquids because when opening the box delivered, it was all soaked with liquid because a glass bottle of 30 ml (tik tak juice) had emptied during transport ... result 1 bottle lost and all the others quite greasy and sticky!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/06/2016
the site should have told me that I needed the clearomizer, so I'm obliged to recommend the product for my order to be complete, whereas for the battery it told me so.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/03/2016
delivery too long.
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