Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.
Very disappointed for this order of e-liquids because when opening the box delivered, it was all soaked with liquid because a glass bottle of 30 ml (tik tak juice) had emptied during transport ... result 1 bottle lost and all the others quite greasy and sticky!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/06/2016
the site should have told me that I needed the clearomizer, so I'm obliged to recommend the product for my order to be complete, whereas for the battery it told me so.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2016
delivery too long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2016
Fast and accurate delivery. Nevertheless, the quality of some products (eliquid) are very poor while others are perfect ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2016
Too bad you don't follow up more on the products for your customers<br /> Obliges to go elsewhere
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/01/2016
I have repeatedly sent you unanswered emails about the fact that there have been no more 5mg or 9mg blond tobacco cartomizers for at least six months now. <br /> I find it very distressing not to reply to these customers<br /> <br /> Sincerely
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2016
correct
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/10/2015
I find that shipments are more artisanal than professional and I am very disappointed that many e liquids are sent with short or even very short expiration dates.<br /> In summary, my feeling is: lack of seriousness.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2015
I received my e-liquids on 25/09 and half of the products have an expiry date of 10/2015. I find this totally unacceptable. I've been ordering from this site for over a year now, but I don't think I'll be recommending it for a long time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2015
I called for reasons of quantities delivered..30 ordered...... 13 delivered<br /> no answer.....<br /> no stock for disposables<br /> some disposables don't work<br /> since 2 years not too much problem<br /> correct product<br /> jean paul fenayon
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/09/2015
I can't say that I'm satisfied with your commitment <br /> I must say that at the price of delivery (4.90) you took 7 days to fulfil your commitments, it's easier to place an order than to receive it<br /> Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/09/2015
liquid leaking into the pouch
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2015
The cigarette doesn't work. Although I followed the instructions step by step
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/08/2015
Hello, I'm not satisfied with the merchandise, it doesn't work. I've sent you an e-mail but no reply, although I've always been satisfied.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/07/2015
Customer service does not reply to emails about our orders. Colissimo paid but no tracking number
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2015
A slightly mixed review, as I received a bottle of Eliquid that leaked in its packaging, perhaps during transport...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2015
Product in stock on the site but not in store.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/05/2015
Error on the address given to the carrier, the parcel was addressed to Chenay instead of Chey, fortunately the letter carriers know us in the small towns.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/05/2015
Lousy customer service because they don't answer the phone. Mixed up about a delivery I should have received today.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/05/2015
-positive: interesting loyalty points .<br /> -negative:<br /> .too many stock-outs .<br /> .telephone contact now impossible .<br /> <br /> <br /> it seems that the quality of the site is deteriorating .
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/04/2015
Product nikel on cons zero delivery it took 1 week to receive 4 bottles colissimo € 5, 90. A max letter would have been enough, it's a shame about the delivery, I'm disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2015
The delivery time is excessive and does not correspond to what you promise.<br /> I still have not received the order of April 8, 2015.
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