Customer reviews of Smok-it

9,2 /10

Based on 3 483 published reviews

5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 2 and 3 stars

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Acheteur vérifié

Published on 03/02/2016 à 00h00 following a purchase from 03/02/2016

Fast and accurate delivery. Nevertheless, the quality of some products (eliquid) are very poor while others are perfect ...

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Acheteur vérifié

Published on 03/02/2016 à 00h00 following a purchase from 03/02/2016

Too bad you don't follow up more on the products for your customers Obliges to go elsewhere

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Acheteur vérifié

Published on 17/01/2016 à 00h00 following a purchase from 17/01/2016

I have repeatedly sent you unanswered emails about the fact that there have been no more 5mg or 9mg blond tobacco cartomizers for at least six months now. I find it very distressing not to reply to these customers Sincerely

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Acheteur vérifié

Published on 13/01/2016 à 00h00 following a purchase from 13/01/2016

correct

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Acheteur vérifié

Published on 12/10/2015 à 00h00 following a purchase from 12/10/2015

I find that shipments are more artisanal than professional and I am very disappointed that many e liquids are sent with short or even very short expiration dates. In summary, my feeling is: lack of seriousness.

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Acheteur vérifié

Published on 29/09/2015 à 00h00 following a purchase from 29/09/2015

I received my e-liquids on 25/09 and half of the products have an expiry date of 10/2015. I find this totally unacceptable. I've been ordering from this site for over a year now, but I don't think I'll be recommending it for a long time.

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Acheteur vérifié

Published on 11/09/2015 à 00h00 following a purchase from 11/09/2015

I called for reasons of quantities delivered..30 ordered...... 13 delivered no answer..... no stock for disposables some disposables don't work since 2 years not too much problem correct product jean paul fenayon

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Acheteur vérifié

Published on 10/09/2015 à 00h00 following a purchase from 10/09/2015

I can't say that I'm satisfied with your commitment I must say that at the price of delivery (4.90) you took 7 days to fulfil your commitments, it's easier to place an order than to receive it Best regards

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Acheteur vérifié

Published on 02/09/2015 à 00h00 following a purchase from 02/09/2015

liquid leaking into the pouch

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Acheteur vérifié

Published on 23/08/2015 à 00h00 following a purchase from 23/08/2015

The cigarette doesn't work. Although I followed the instructions step by step

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Acheteur vérifié

Published on 15/08/2015 à 00h00 following a purchase from 15/08/2015

Hello, I'm not satisfied with the merchandise, it doesn't work. I've sent you an e-mail but no reply, although I've always been satisfied.

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Acheteur vérifié

Published on 29/07/2015 à 00h00 following a purchase from 29/07/2015

Customer service does not reply to emails about our orders. Colissimo paid but no tracking number

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Acheteur vérifié

Published on 13/06/2015 à 00h00 following a purchase from 13/06/2015

A slightly mixed review, as I received a bottle of Eliquid that leaked in its packaging, perhaps during transport...

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Acheteur vérifié

Published on 30/05/2015 à 00h00 following a purchase from 30/05/2015

Product in stock on the site but not in store.

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Acheteur vérifié

Published on 27/05/2015 à 00h00 following a purchase from 27/05/2015

Error on the address given to the carrier, the parcel was addressed to Chenay instead of Chey, fortunately the letter carriers know us in the small towns.

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Acheteur vérifié

Published on 10/05/2015 à 00h00 following a purchase from 10/05/2015

Lousy customer service because they don't answer the phone. Mixed up about a delivery I should have received today.

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Acheteur vérifié

Published on 08/05/2015 à 00h00 following a purchase from 08/05/2015

-positive: interesting loyalty points . -negative: .too many stock-outs . .telephone contact now impossible . it seems that the quality of the site is deteriorating .

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Acheteur vérifié

Published on 29/04/2015 à 00h00 following a purchase from 29/04/2015

Product nikel on cons zero delivery it took 1 week to receive 4 bottles colissimo € 5, 90. A max letter would have been enough, it's a shame about the delivery, I'm disappointed.

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Acheteur vérifié

Published on 27/04/2015 à 00h00 following a purchase from 27/04/2015

The delivery time is excessive and does not correspond to what you promise. I still have not received the order of April 8, 2015.

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