Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
The site is good, the after-sales service much less so,a battery at 9 euros faulty but impossible to change, you have to go to the post office (difficult given my working hours), make the package, etc. ... while I am a loyal customer for several years and I have never sent anything back before.... Other sites like Philips, Amazon...are less fussy and more commercial, they only need a certificate saying that the faulty item has been destroyed. I won't be ordering any more electronics from smok it.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/10/2018
Compliant product
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/09/2018
Product delivered in accordance with order, slight delay in delivery tracking, but the team was responsive and therefore satisfied overall. To be repeated!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/09/2018
well
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/09/2018
See below
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/09/2018
Very useful and wide choice
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/08/2018
Easy-to-use site.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/08/2018
I could have put 5 stars if it was more clearly indicated and reminded that if I took for 60€ my shipping was free.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/07/2018
SUPER PURCHASE, delivery in accordance with the purchase. Instructions in English and Chinese and little explanation on assembly and use. Too bad, adding a French instruction manual would not be a luxury thank you you tube.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/07/2018
Fast processing and shipping despite 7-day delivery by colissimo relais pick-up....
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2018
Nothing to say
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/06/2018
I have no opinion
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/06/2018
Perfect
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/06/2018
Unexplained delivery time. The site boasts of same-day shipping, but I ordered on the 20th and the order left on the 25th following my contact.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/06/2018
Totally reliable
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/06/2018
Fine
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/05/2018
Good site with good prices and received asser quickly.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/05/2018
Slightly crushed parcel with a bit of liquid coming out of two bottles, but it only took 9 days to get to Australia so that's not bad!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/05/2018
well
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/05/2018
Very good site
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/05/2018
Fine
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/04/2018
Quite complete
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/04/2018
Delivery without problem, 3 days after order.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/04/2018
Correct ordering and reception
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/04/2018
Order problem, wrong product. Arrived quickly as expected, but by recorded delivery and the products were not necessarily protected.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/04/2018
Fast and clear site. Very good.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/04/2018
The site is very well done
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/03/2018
The product is what I expected, but the 2-3 day delivery is more like 5-6 days! And 24h in store is more like 2-3 days. Apart from that, the customer service is there, but without making any commercial gesture or just fulfilling the contract!
Translated reviews
Response from Smok-it
Hello, you placed an order on Saturday at 10am for a store delivery, the 24H deadline can not be met for the same day and even less for a provision on Sunday because the store is closed, then you ask for a delivery point withdrawal (without paying postage), request was made, the delay following this sending was longer than usual we admit it but we do not control the routing of packages.
We regret your bad experience, and we hope to see you again on our site or in store, thank you for your purchase and see you soon.
Best regards.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/02/2018
The site is very clear, professional with very good explanations, but the delivery does not correspond at all to the advertised dates.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/03/2018
Very good
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/02/2018
relatively disappointed my expectations were different, but delivery fairly fast.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/03/2018
....
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/02/2018
Delivery a little slow, otherwise very good
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/02/2018
Very good site.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/02/2018
Very good site
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/02/2018
Easy to use, great choice of products, one small downside is that delivery sometimes takes longer than a week, which is a shame. But I think it depends on the day of the order. Having said that, some sites also deliver within 48 hours, free of charge, with a minimum order.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/02/2018
Well-designed site - shame about product availability
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/02/2018
the products are good and I got a little surprise gift.however 8 days for delivery....
Translated reviews
Response from Smok-it
Hello, we understand the fact that your delivery took longer than expected, and we apologize, but due to the bad weather that week, the carriers were prohibited from driving for most of the week, which is why your delivery took longer than normal.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/02/2018
The packaging left much to be desired, was far too fragile and had been ripped open (the contents were visible). One wonders whether a postal agent had not planned to check whether the contents were to his liking.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/02/2018
medium
Translated reviews
We use cookies for audience measurement and improving user experience.
English 