Customer reviews of Smok-it

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Olivier H.

Rating: 4 out of 5

Published on 16/12/2023 à 10h24 following a purchase from 10/12/2023

Fast navigation on the site to find my liquid, fast delivery, no need to contact customer service, satisfied with my order, which met my expectations.

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Olivier H.

Rating: 4 out of 5

Published on 09/12/2023 à 12h03 following a purchase from 02/12/2023

Fast site navigation, equally fast delivery, no need to contact customer service, satisfied overall.

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Dias B.

Rating: 3 out of 5

Published on 07/12/2023 à 17h10 following a purchase from 01/12/2023

I have not yet received the product

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Simon B.

Rating: 4 out of 5

Published on 06/12/2023 à 03h58 following a purchase from 23/11/2023

Very good choice, quality products. Just one reservation about the speed of shipment: an order from France destination France took a week (Thursday to Thursday) to arrive. Of course in eco mode. But I have orders from Germany that arrive in 4 days, eco mode.

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Response from Smok-it Published on 07/12/2023

Hello Simon, Thank you for your feedback! We try to do our best with regards to shipping, and unfortunately at times orders can take longer due to supplier restocking. We hope your experience will be better next time! A very nice day to you!

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Olivier H.

Rating: 4 out of 5

Published on 02/12/2023 à 11h17 following a purchase from 25/11/2023

Fast navigation on the site, fast delivery despite an error in the address, in fact it was 21/37 rue de stalingrad instead of staligrad but the delivery was corrected by the post office so it arrived at its destination quickly.

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Response from Smok-it Published on 07/12/2023

Thank you Olivier for your opinion! We'll make sure we don't make the same mistake again! Have a great day, and happy vaping!

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Olivier H.

Rating: 4 out of 5

Published on 30/11/2023 à 09h27 following a purchase from 06/11/2023

Fast navigation on the site, fast delivery despite problems with the post office, I didn't need to contact customer service, satisfied overall.

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laetitia F.

Rating: 4 out of 5

Published on 21/11/2023 à 08h10 following a purchase from 06/11/2023

The only thing that really disappointed me is that I placed my order on 6/11 I paid 4.90 € to be delivered in 3 days, but it was posted that 13/11 is 1 week after my order that I received in 10 days instead of 3 days! I find this unacceptable!

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Response from Smok-it Published on 21/11/2023

Hello Laetitia, Thank you for your comment, and we're sorry that your experience with us was not optimal. To clarify a few points, unfortunately we were affected by a delay in a supplier's order following a reorganization of postal collection that was imposed on us, as well as the public holiday that impacted the post office and its shipments. We hope this experience won't prevent you from trying again with us in the future! By the way, postage (4.90€) is free on purchases of 30€ or more! Wishing you a very good day Laetitia, and I hope to see you next time. Happy Vape!

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Olivier H.

Rating: 4 out of 5

Published on 16/11/2023 à 10h34 following a purchase from 31/10/2023

Fast navigation on the site, fast delivery, I didn't need to contact the customer service team, generally satisfied.

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Olivier H.

Rating: 3 out of 5

Published on 02/11/2023 à 14h26 following a purchase from 23/10/2023

Fast navigation on the site but at the moment of validating the basket I had a fatal error and I contacted smok it to solve the problem twice at 7 days intervals. Despite everything the contact with smok it was fast for this problem. We will see in a few times if the problem returns.

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Response from Smok-it Published on 03/11/2023

From the transaction history it appears that the validation was refused because the identification of the buyer was not at the end of the validation process, in fact this happens when you confirm your purchase and you leave the page too soon it cancels the validation, to do this you must wait for an order confirmation email from the site before closing this page because only the order confirmation email indicates that the order has been validated.

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Olivier H.

Rating: 4 out of 5

Published on 11/10/2023 à 12h57 following a purchase from 05/10/2023

Fast navigation on the site to find my maily quid liquid, and fast delivery. No need to contact customer service.

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Carine D.

Rating: 4 out of 5

Published on 29/09/2023 à 17h37 following a purchase from 23/09/2023

Ordered on Saturday and received on Friday.

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Cécile C.

Rating: 3 out of 5

Published on 27/09/2023 à 17h59 following a purchase from 21/09/2023

For the second time, I didn't receive my parcel.

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Acheteur vérifié

Rating: 4 out of 5

Published on 14/09/2023 à 03h04 following a purchase from 07/09/2023

Fast navigation on the smok it website, slow time to process my request, but fast delivery. No need to contact customer service, my order met my expectations.

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Acheteur vérifié

Rating: 3 out of 5

Published on 05/09/2023 à 14h57 following a purchase from 30/08/2023

Unfortunately they made a mistake in the delivery address so the package was returned to sender. I have received nothing. I've contacted them but no answer yet. I'm disappointed, it usually goes well.

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/08/2023 à 12h51 following a purchase from 09/08/2023

Fine

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Acheteur vérifié

Rating: 3 out of 5

Published on 02/08/2023 à 01h27 following a purchase from 25/07/2023

even though I was at home waiting for the parcel, they didn't ring the bell and put the parcel in the letterbox! regarding the online tracking of the parcel, there's work to be done on that front! otherwise, I received my orders fine,, thank you

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/07/2023 à 03h32 following a purchase from 10/07/2023

Fast navigation on the smok it site, slow time to receive the tracked letter, but that's because of the post office. No need to contact customer service, order conforms to my expectations.

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Acheteur vérifié

Rating: 3 out of 5

Published on 12/07/2023 à 17h09 following a purchase from 04/07/2023

Compliant order, but 8 days from order to receipt is a long time.

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Acheteur vérifié

Rating: 3 out of 5

Published on 07/07/2023 à 10h16 following a purchase from 01/07/2023

Fast navigation on the site and slowness of taking into account fast delivery and in conformity with my waitings.

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Acheteur vérifié

Rating: 3 out of 5

Published on 06/07/2023 à 17h14 following a purchase from 21/06/2023

Price has gone up a lot too bad it's becoming less interesting

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Acheteur vérifié

Rating: 4 out of 5

Published on 22/06/2023 à 19h56 following a purchase from 16/06/2023

No problems with the products, but delivery is a little slow.

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/06/2023 à 13h16 following a purchase from 06/06/2023

Easy navigation on the site, fast delivery and my order met my expectations.

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Acheteur vérifié

Rating: 3 out of 5

Published on 09/06/2023 à 23h11 following a purchase from 17/05/2023

After reception, I had the inconvenience of seeing '4 resistance filters worn out after 3 days of use.

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Acheteur vérifié

Rating: 4 out of 5

Published on 08/06/2023 à 12h48 following a purchase from 25/05/2023

Fast delivery

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Acheteur vérifié

Rating: 3 out of 5

Published on 05/06/2023 à 11h59 following a purchase from 31/05/2023

Order conforms to my expectations

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Acheteur vérifié

Rating: 3 out of 5

Published on 04/06/2023 à 18h23 following a purchase from 27/05/2023

fast shipping

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Acheteur vérifié

Rating: 4 out of 5

Published on 25/05/2023 à 15h54 following a purchase from 17/05/2023

Fast delivery. Thank you

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Acheteur vérifié

Rating: 4 out of 5

Published on 22/05/2023 à 23h00 following a purchase from 07/05/2023

item as described

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Acheteur vérifié

Rating: 3 out of 5

Published on 18/05/2023 à 10h25 following a purchase from 02/05/2023

Product error, excellent responsiveness for the return and receipt of my correct order.

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Acheteur vérifié

Rating: 3 out of 5

Published on 17/05/2023 à 17h11 following a purchase from 10/05/2023

delivery can sometimes take a long time

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/05/2023 à 15h10 following a purchase from 07/05/2023

Good experience, but it would be nice if I also received an email when the package was delivered to the collection point. Now it was searching the site to see if it had already been delivered.

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Acheteur vérifié

Rating: 4 out of 5

Published on 12/05/2023 à 17h30 following a purchase from 04/05/2023

I'm always happy with my orders and the delivery time. And the samples to taste give you an idea.

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/05/2023 à 10h22 following a purchase from 04/05/2023

I quickly found my product on the site, long processing time, but a copy that met my expectations.

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/05/2023 à 16h51 following a purchase from 01/05/2023

Easy to navigate on the site Order placed quickly, but slow to take into account Fast delivery times Order conforms to my expectations

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/05/2023 à 12h32 following a purchase from 30/04/2023

goed op tijd aangekregen

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Acheteur vérifié

Rating: 3 out of 5

Published on 29/04/2023 à 19h40 following a purchase from 24/04/2023

RAS on the site fast delivery and I benefited from a promo on the other hand disappointment at the level of the product the 7000puff are far from being achievable half the liquid the cigarette leaks and taste of burned so hs resistance half too bad. I'll try again in case I uusnmal fall too bad the taste is very good

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Acheteur vérifié

Rating: 4 out of 5

Published on 20/04/2023 à 21h36 following a purchase from 13/04/2023

Good site

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Acheteur vérifié

Rating: 4 out of 5

Published on 12/04/2023 à 14h12 following a purchase from 06/04/2023

Fast navigation on the site, quick processing, and delivery within 48 hours. Order compliant.

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Acheteur vérifié

Rating: 4 out of 5

Published on 04/04/2023 à 14h00 following a purchase from 30/03/2023

Fast navigation on the site and I quickly found my product, which met my expectations. It's a pity that it took a while to process my request.

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Acheteur vérifié

Rating: 3 out of 5

Published on 29/03/2023 à 18h12 following a purchase from 23/03/2023

No problem

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