Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 3 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/07/2019
Fast service. Fair price... for a physical network store.
No complaints.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/07/2019
not too bad
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/07/2019
Simple and easy
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/06/2019
not bad ^^
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2019
Good site small error when I ordered but rectified within a week after returning the items not ordered.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/06/2019
Well 1st order, a little trouble to track the package indicating it is at the post office when it was in my box. If not thank you for the gifts. Will recommend.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2019
I received my order, too bad it was missing an eliquid because out of stock while on the site it was in stock I should receive a credit. Hence my 4 stars instead of 5.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/06/2019
the preparers must be color-blind in black and white, otherwise everything is fine and received on time.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2019
No particular worries
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2019
Simple, secure ordering
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/06/2019
Very good, almost too much choice
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/05/2019
Fast delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/05/2019
Trustworthy site I'll definitely be back
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/04/2019
Fast delivery but packaging a little light and damaged on receipt.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/04/2019
very well thank you !!!! very fast shipping!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/04/2019
The site is well out put the fact that I have not received the products requested in exchange for defective products.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/04/2019
Prices are higher than elsewhere, but they have items that are almost impossible to find on other sites. Shipping was not too fast, but delivery times are acceptable. Very nice and useful gift added to the package.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/03/2019
A little disappointed the bottles were not well closed liquid a little lost in the package I trust you for future orders with more rigor on the packaging thank you in advance
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/03/2019
Everything is perfect!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/03/2019
R.A.S
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/03/2019
Reliable
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/02/2019
Correct
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/02/2019
Loyalty points are low compared to others... Otherwise, good product, good packaging, fast delivery, good overall.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/02/2019
I don't find the site very clear in terms of product information.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/02/2019
A desire to do the right thing, but no less than 5 liquids were missing to complete my order, available on the site but not in practice. I had to choose others that didn't necessarily interest me...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/02/2019
Fast delivery, a little gift that's always a pleasure.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/01/2019
good site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/01/2019
Long processing times, no communication...
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Response from Smok-it
Hello, the delivery time is a parameter that we can not control, depending on the postal flow and regions concerned orders are delivered between 24h and it goes up to 6 days, as soon as you asked us the information of your order tracking we provided you with the tracking number. For information Saturday and Sunday and not included in the delivery time. Sincerely.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/01/2019
Very satisfied with the service I found items that I couldn't find elsewhere. Fast delivery and conforms to the order. I will certainly recommend this site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2019
Fast, on-time delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/01/2019
small problem with the delivery time for each order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/12/2018
Correct price and fast delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/01/2019
On the site I have too nothing to complain delivery was made on time and the package was clean....
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/12/2018
Bjr , I have a little problem with the delivery time : Ordered on 09-12 , Received on 14-12 !!! I think it could have been better in terms of delivery time .
Thank you to take into account.
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Response from Smok-it
We do take into account your opinion regarding delivery times, but there is one parameter that we cannot control: the carrier. La Poste does not guarantee deliveries in less than 48 hours, so delivery times can fluctuate, and events such as the yellow vest movement or bad weather can delay delivery. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2018
Claire rapide
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2018
Offers a quality selection, but lacks some interesting products.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2018
6 days is a bit long
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2018
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/11/2018
All right!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/11/2018
slightly long delivery time
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