Customer reviews of Soledi ArtDeco

We are sorry to read your disappointment.
After verification, your order was indeed processed within the announced deadlines, namely 48 working hours. The mentioned Friday corresponded to May 8, which is a public holiday, and therefore cannot be considered a delivery day.
Moreover, a delivery attempt did take place the following Monday, but your establishment being closed (business delivery), the package was delivered on Tuesday, as soon as it reopened. This information is also visible in the carrier's tracking.
Regarding shipping costs, they correspond to the standard delivery method offered on our site, without a specific option for guaranteed date delivery.
We understand that this may have caused confusion, but the deadlines were indeed respected on our part. We remain at your disposal if you wish to discuss this further.

Best regards
Soledi ArtDeco

We sincerely apologize that your experience did not meet your satisfaction.

However, it is important to clarify that your order was subject to an exceptional number of modification requests (more than 15 redirects and changes in a very short time). Each intervention leads to a new logistical process and an automatic delay in delivery times. Carriers, like any human organization, require a minimum of stability to ensure smooth delivery.

Under these conditions, the delay cannot unfortunately be attributed to a processing fault on our part, but rather to the succession of modifications requested after shipment.

Regarding the condition of the product upon receipt, we remain available to provide you with a solution if you contact us directly — which is always more effective than a public review to concretely resolve a problem.

We do our utmost every day to satisfy our customers, as evidenced by our thousands of positive reviews, and regret that this order did not follow a standard process.

Best regards,
Customer service

Hello, I do not understand your response. You registered 2 addresses, one billing address located in Germany and your desired delivery address in France. We delivered to your delivery address; how does this deserve 2 *? Looking forward to your reply.

Thank you for taking the time to share your feedback. We are sorry for the poor rating given to your order which was shipped to the billing address instead of the delivery address. We understand how frustrating this can be, knowing that it was an oversight on your part. As soon as we were informed of the situation by the carrier, we immediately contacted the supplier to obtain the correct address. We then shipped your 2 packages to the correct address, at our expense, as your satisfaction is our priority. Regarding the package refused by your supplier, we also took the initiative to return it at no additional cost to you, after confirming with the supplier that this was not a problem. We firmly believe that it is important to do everything possible to ensure our customers' satisfaction, which is reflected in our overall rating. We thank you for your understanding and remain at your disposal if you have any further questions or concerns.

Hello, I am sorry for this bad experience, however, we have no complaint from you, whether by email, phone call or social networks and moreover, after checking with customer service, no return of a defective frame. I can confirm that 98% of our customers have a positive experience with our store, as we try to ship the same day and respond to messages within 24 hours. Unfortunately, the fact that you respond to a review 3 weeks after sending it; prevents us from verifying the preparation and quality of the packaging, as our videos are automatically deleted after 15 days. I remain at your disposal for any further information regarding this review

Hello, you were informed during your order that our company was closed for the year-end holidays by several messages displayed in the cart! That's why you were able to use the discount code that had to be entered after reading the absence message! The package was shipped on 01/04, as soon as the store reopened. Regarding the tracking emails, please check your spam, as the emails for receipt, validation, preparation, and shipment of the order are automatically sent with each status change. Best regards, Sophie

Hello, I am really sorry for this bad rating, which questions our professionalism, while it concerns an issue with the relay point. A simple call or email would have allowed me to clarify things for you. However, as of today, I see that you received your package at the PRESSING DE LA BAISE relay point on 12/11/22 at 16:39; Mondial relay sent me the proof of signature. As a seller, we reacted quickly to your order placed on 07/11 at 18:45 and shipped on 08/11 at 10:45.

Hello, we just checked the videos of the preparation and shipping of your order and I do not understand your comment... the plastic balls were packaged under blister as well as in soft paper, all shipped in a double-walled cardboard box. Disrespectful?? Thank you in advance for giving me more explanations.

Hello,
it is surprising that you cannot reach us, as we are available from Monday to Friday from 8 am to 5 pm by phone, on chat and Instagram until 8 pm, and of course by email,
moreover, we listen to the answering machine every morning. Since this is a complaint, I would appreciate it if you could send me by email the photos of the broken ball, to [email protected]
Looking forward to your reply,
Best regards,
Sophie

Hello,
I am sorry for this preparation error. Unfortunately, you did not contact us to inform us of this missing item, as it is of course a human error and not a calculated act, which is why there was neither note nor refund accompanying your package
I will proceed with the refund of these 2 missing references
best regards

Hello,
your package was delivered to you yesterday morning,
The delay was due to COVID cases at the carrier's branch as I notified you by email yesterday.
I would appreciate it if you could correct this review, given that the shipment was made on the same day of your purchase and that currently we are not responsible for the closure of transport agencies,

Hello,
After verification, your purchase delivered in Germany was signed for 2 hours before you sent your negative review,
It's a pity that you sent a request on Saturday, to know where the package is, without waiting for a response from us, as we indeed do not work on weekends

Hello, We talked for a long time yesterday
I contacted the carrier several times,
As explained many times on the phone, your package was delivered to the wrong address
The carrier is trying to get in touch with your district driver,
everything cannot be done with a snap of the fingers
It is not correct to say that I did not follow up on your complaint,

Hello, your package was shipped on 14/08 but due to a sorting error by the post office, it is currently being delivered to your home today. You can find all this information in your eBay order history and soledi-artdeco.com as well as in the various emails sent by Colissimo. Package 6C03058857626

Hello,
I just replied to you via your negative reviews on the products

Hello,
You chose delivery to the post office for €5.95, there is nothing unreasonable about this amount.
We do not ship any purchase whose total merchandise amount exceeds €8 in an envelope, tracked or not, for the simple reason that too many envelopes get lost.

Hello,
you just gave a 1-star rating indicating "very good site",
is this an error?
Would you like to change this star?
Thank you in advance for your feedback,
Best regards
Sophie
Soledi ArtDeco

Hello,
We are sorry for this online error that we will correct immediately.
Do not hesitate to return the unwanted products in their original packaging so that we can refund your purchase as well as the return costs.
Thank you in advance for your understanding