★★★★★
based on 5217 reviews published
Latest negative customer reviews
Polystyrene received and damaged, still waiting for a response to the email sent €215
Very disappointed with the delivery, it was an urgent order and I paid shipping fees only to receive it 3 weeks later A shame, I had to find a last-minute solution that ultimately cost me double The delivery information was correct but there was an error and therefore the delivery person could not deliver the first time I do not recommend, especially for professional use
I received my damaged package. The packaging was not satisfactory. Moreover, after making a complaint I received no news from customer service. First and last ordering experience with you!
Expensive products, especially for the quality!
First and last order on the site. No tracking email. Order placed on the 24th arrived after January 5th. The order will be returned
I haven't received my package.... what can I do and say? I sent a message to mondial relais...
I can't reach you, I received my package damaged. What should I do?
it is surprising that you cannot reach us, as we are available from Monday to Friday from 8 am to 5 pm by phone, on chat and Instagram until 8 pm, and of course by email,
moreover, we listen to the answering machine every morning. Since this is a complaint, I would appreciate it if you could send me by email the photos of the broken ball, to [email protected]
Looking forward to your reply,
Best regards,
Sophie
I still haven't received my order, I paid for urgent shipping costs. I haven't stopped asking you and I've never received any response about the status of the order
I have not received the order how do you want me to appreciate it...
I did not receive my order
your package was delivered to you yesterday morning,
The delay was due to COVID cases at the carrier's branch as I notified you by email yesterday.
I would appreciate it if you could correct this review, given that the shipment was made on the same day of your purchase and that currently we are not responsible for the closure of transport agencies,
Order was easy, but delivery unsuccessful
After verification, your purchase delivered in Germany was signed for 2 hours before you sent your negative review,
It's a pity that you sent a request on Saturday, to know where the package is, without waiting for a response from us, as we indeed do not work on weekends
You did not follow up on my request lost package
I contacted the carrier several times,
As explained many times on the phone, your package was delivered to the wrong address
The carrier is trying to get in touch with your district driver,
everything cannot be done with a snap of the fingers
It is not correct to say that I did not follow up on your complaint,
Not happy at all. Not delivered yet.
Expensive for this kind of goods.
I am disappointed with my order, first for a delivery at €7 having to go to the relay to pick it up since the carrier did not bother to inform me of his passage BOF.... and then surprise when opening the package the circle was unsoldered, I needed it quickly so I had to fix it, too bad!
Following my paint order, I am very disappointed because the colors I ordered do not match the color chart and the references do not match. Then the order took a week to arrive I will not place any more orders with you
Very good sites
you just gave a 1-star rating indicating "very good site",
is this an error?
Would you like to change this star?
Thank you in advance for your feedback,
Best regards
Sophie
Soledi ArtDeco
The order is not compliant, the stars do not match the indicated size
We are sorry for this online error that we will correct immediately.
Do not hesitate to return the unwanted products in their original packaging so that we can refund your purchase as well as the return costs.
Thank you in advance for your understanding
Average
I was disappointed with my order because the colors sent were not varied, shades of purple and blue. In total, 2 purple, 1 pink, 2 blue, 1 green... I was expecting at least yellow and red to have something different. So really disappointed
Very bad, merchandise arrived broken, very poor packaging and especially very disappointed with the site
I am just disappointed because I couldn't get the 10% discount by typing PAQUES2015 so I called and the gentleman I spoke to on the phone told me he would add a pack of eggs but in short, I got nothing extra!!!
I received my small saw and it doesn't work there is a piece that is loose inside the case and we can't put it back
I have already ordered from your site, I am satisfied, too bad that on the kilo of pins received, there are so many unusable pins, having the "square" tip so they do not fit into the object to be pinned, nevertheless, overall I am quite happy, especially with the speed of shipments, best regards.
Good
Very satisfied with the site
Aprons too thin, and small for adults!!! Very light for DIY, cannot justify this argument!!!