The store consistently delivers on speed and reliability, with multiple mentions of fast, on-time delivery and items arriving promptly from various locations. The range of products for sleep and breathing aids is noted as broad and practical, with customers finding easy ordering, clear descriptions, and items that work in real use, such as masks that stay in place and improve breathing. Customer service and support are highlighted as responsive and courteous, with helpful communication, efficient processing, and smooth returns or resolutions when needed. Overall, shoppers appreciate value, competitive pricing, well-packaged items, and reliable fulfillment that supports repeated purchases.
Appalling service, 3-5 day delivery given at time of placing order. Currently 18 days and still no sign of it being delivered, order sent to Austria. Apologetic email received after I emailed the support line but nothing done to resolve the lack of delivery - advised just to wait until it arrived. Follow up email blocked by Sommni system. Very disappointing.
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Lesley M.
Rating: 1 out of 5
Haven’t received it 2 weeks after ordering
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STEPHEN R.
Rating: 4 out of 5
Not the most comfortable but I was dropping my O2 sats overnight according to my watch and since using it that's stopped. Feel more refreshed so worth it I suppose
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Al A.
Rating: 1 out of 5
Not the best, borderline unusable. The sales practice is also a little opaque. Missed that you need to pay extra to be able to return after trying. Disappointed, that I can't use it and it cost a ton. Very professional looking brand otherwise.
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Andrew V.
Rating: 1 out of 5
Poor product. Uncomfortable, overpriced and not useable. It's basically the same as the cheaper bite/mould models, but far more expensive, the gel goes hard and lumpy or doesn't set properly so like sticking your teeth in some gloop,
or between a piece of granite. The most uncomfortable and overpriced anti-snore device I've ever purchased. Like having a horses bit stuck in your mouth or being gagged, rather than a comfortable mouth piece. I wont be purchasing again and kick myself for not taking out the refund package. £130 for a bit of hard plastic. Hugely dissapointed in this.
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Owen D.
Rating: 4 out of 5
Great service
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Tim S.
Rating: 4 out of 5
Excellent product to a long time to arrive.
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Ian B.
Rating: 1 out of 5
Ordered a mask, but it hurt my face and the pipe kept falling off in the night and now they are now refusing to accept the return even the though thebproduct isnt up to scratch
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Bruce L.
Rating: 1 out of 5
not comfortable in the mouth, don’t waste money on this
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VICTORIA
Rating: 1 out of 5
Read feedback
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Alvan C.
Rating: 4 out of 5
Driver polite helpful and friendly. The order was very well received and correct I would recommend the delivery service.
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Max L.
Rating: 1 out of 5
I have enough of an overbite that the product is un-usable for me. This could've been avoided had sufficient guidance been given when I tried the suggested fitting test by biting a piece of cardboard.
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Shaun
Rating: 1 out of 5
Order shipped promptly but was returned to Somnishop without even leaving Germany, due to the package being damaged. Somnishop blamed this on the courier, though had the package been packed well it would have not got damaged beyond repair during shipping. Please package items well enough to survive international shipping.
Refund was arranged after contacting Somnishop by email, they did not answer the phone over multiple days. Refund took over a week to arrive (over Christmas which excuses this a little)
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Cecilia F.
Rating: 4 out of 5
good product
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Waardeloos
Rating: 1 out of 5
Waardeloos prutsers zijn het
Waardeloos prutsers zijn het, ik kreeg een niet verzegelde mond neus masker ik wilde een neusmasker, dus ik netjes terug gestuurd, Kreeg wat later na aandringen van mij een mailtje, dat ze het niet aannemen en terug sturen. Het was open geweest, ik heb aangegeven dat ik het zo ontvangen heb, maar ik ben een leugenaar volgens het bedrijf. Het pakje kwam soort van aan, Kapotte doos masker las van alles in de doos gegooid, heb nu wel foto's gemaakt en verstuurd en de doos goed dicht gemaakt en krijg nu het dreigement dat ze het nog 1x opsturen of ze gooien het weg, 14
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David C.
Rating: 4 out of 5
Evidently good quality, but I can’t begin to imagine how you justify such a high price!
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Tony M.
Rating: 1 out of 5
I am 100% confident that nobody actually uses these. £120 FOR A PIECE OF PLASTIC with a NO RETURNS POLICY!!! It is absolutely 100% not possible that you can sleep for 7 hours with this massive piece of hard plastic around your teeth. So angry with myself that i bought this. £120!!!!
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Andy W.
Rating: 1 out of 5
I have been waiting for 6 weeks for the delivery of my product and still nothing. There is no tracking number and there has been nothing left in my letter box to say someone has tried to deliver Please can you investigate this and sort this out Thankyou
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James T.
Rating: 1 out of 5
Product never arrived, lots of emails sent to try and resolve and nothing sorted. Wouldnt recommend
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Wesley D.
Rating: 1 out of 5
Horrible to deal with,received an empty box.Avoid 😕
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Dave H.
Rating: 1 out of 5
Just been charged over a £100 in customs charges,
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Rudolf E.
Rating: 4 out of 5
I‘m happy.
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Darren S.
Rating: 4 out of 5
Fast delivery. the MAD device bands were too small. I'm told to contact the manufacturer.
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W Y.
Rating: 1 out of 5
Order placed on 28 Feb 2025. But the product - cleaning tablets do not ship yet (18 Mar 2025). Have committed to ship last week but no response as of today. No proactive update.
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James S.
Rating: 1 out of 5
I was recommended this product after doing a sleep test but turns out to be a terribke product. Followed the instructions to set mould to my mouth and it didn’t work therefore the mouth guard becomes completely useless.
I ordered from the UK directly from their website and had to pay additional taxes for the delivery therefore even more disappointed.
Instructions are extremely difficult to read, not sure how someone not used to watching YouTube videos would know what to do.
I would be very careful when ordering this.
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CF
Rating: 4 out of 5
I didnt realise i was buying a product from outside of the UK. Maybe I shouldve looked a little deeper as the delivery price was expensive. However, as the prices are in pounds sterling, and the site has a uk email address, i didnt realise. I think it should be made clearer on the home page.
I bought a trial package in addition to the product and have experienced very good, prompt customer service. A refund has been actioned immediately and I look forward to receiving it.
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Ian C.
Rating: 1 out of 5
Website looked to be English, but did not advise shipping was from Germany and would incur customs charges. Contacted company who just pointed at FAQs and blamed Brexit. No hint of apology. Was landed with a £40 customs and handling charge. Please beware - their prices are cheap, but not all that it seems!
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Argus R.
Rating: 1 out of 5
I didn’t receive my order
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Brendan S.
Rating: 4 out of 5
Prompt delivery , no fuss
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Vasile G.
Rating: 1 out of 5
The guard was somehow difficult to mould, they don't say if not hot enogh, will not mould on your teeth. If too hot, it burns your tongue and gums. After several tries, it moulded better. But this doea not relieve from snoring at all, test and confirmed by my partner, with video recording.
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Helen P.
Rating: 4 out of 5
Product and price really good but tracking is terrible. Had to contact supplier to be told it was in customs waiting to clear and any further charge would have to be paid, still checked daily with no further information and it just arrived. Maybe a tweak in the shipping info
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Roger P.
Rating: 1 out of 5
The Somnipack, T shirt with inflatable support is not suitable from an Osteopathic point of view. If you are asleep and roll on to the pack the pack is not supportive enough and should be longer. Support needs to be the lenth of the spine otherwise the muscles are not relaxed when asleep, and will cause headaches and back pain. This has been my experience. On a good point the quality of the material used for the T shirt is very good.
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Helen
Rating: 1 out of 5
The product does not work. Neither mouthpieces fit, and so snoring continues. The company would not give money back, even though the product does not work. Disappointed.
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thevicster82
Rating: 4 out of 5
Better price than in the UK, however I wasn't expecting customs charges of £58 on top of my order.
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Richard F.
Rating: 1 out of 5
The UK import tax was not paid, so I had to pay over £40:00 to get the goods released to me. Can I have reimbursement for this cost?
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Enoch P.
Rating: 1 out of 5
Wasted my money and time!!!
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Peter W.
Rating: 4 out of 5
takes some getting used to. but good
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Chris G.
Rating: 4 out of 5
Simple order process and quick delivery
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Janeth C.
Rating: 4 out of 5
Fast delivery, easy to use, it reduced my snoring moments and dramatically decreased the volume of my snoring, less of my epic snores, and my mouth is not anymore dry and sore in the morning. More rest and sleep for me.
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Paul R.
Rating: 4 out of 5
Very good.
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