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M
Rating: 4 out of 5
Good service but I am not sure about the product.
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Customer reviews of SomniShop
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 3 020 published reviews
Summary of reviews
SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
Reviews 1 and 4 stars
Reset filtersJ
Rating: 4 out of 5
The ordering process has been a challenge; it hasn't gone very smoothly.
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C
Rating: 1 out of 5
I still haven't received my order
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R
Rating: 4 out of 5
Delivered neatly
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M
Rating: 4 out of 5
Fast delivery and well packaged
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M
Rating: 4 out of 5
Difficult the first days to adapt
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T
Rating: 1 out of 5
Appalling service, 3-5 day delivery given at time of placing order. Currently 18 days and still no sign of it being delivered, order sent to Austria. Apologetic email received after I emailed the support line but nothing done to resolve the lack of delivery - advised just to wait until it arrived. Follow up email blocked by Sommni system. Very disappointing.
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N
Rating: 4 out of 5
good product, nice price.
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L
Rating: 1 out of 5
Haven’t received it 2 weeks after ordering
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D
Rating: 4 out of 5
Product conforms to the order, deliveries without problems
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P
Rating: 1 out of 5
I did not receive the refund
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S
Rating: 4 out of 5
Not the most comfortable but I was dropping my O2 sats overnight according to my watch and since using it that's stopped. Feel more refreshed so worth it I suppose
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F
Rating: 4 out of 5
The delivery took a bit longer than expected but that was due to the courier service. Otherwise, the process went fine, as expected.
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X
Rating: 4 out of 5
Good material adapted to the need. Light and easy to transport. Effective.
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J
Rating: 4 out of 5
Perfect
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A
Rating: 1 out of 5
Not the best, borderline unusable. The sales practice is also a little opaque. Missed that you need to pay extra to be able to return after trying. Disappointed, that I can't use it and it cost a ton. Very professional looking brand otherwise.
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W
Rating: 1 out of 5
Bought items for over 160 euros, never received anything.
Initially kept on the line in a not quite rude irritated manner by customer service, and then nothing more.
No response, no items, money gone.
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Initially kept on the line in a not quite rude irritated manner by customer service, and then nothing more.
No response, no items, money gone.
W
Rating: 1 out of 5
Ordered over 160 euros worth of items here but never received anything.
Then kept on the line in a not quite rude manner by service only to hear nothing more...
Lost money
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Then kept on the line in a not quite rude manner by service only to hear nothing more...
Lost money
A
Rating: 4 out of 5
good product in general
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C
Rating: 4 out of 5
Good products.
The description of the products is not ideal.
For Oxyhero, I thought I ordered a set with 3 sizes, I received 3 size S, too small.
I placed another order, it was marked 3 packages, while it is a single package of 3. This may seem like a detail, but added to my first order ...
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The description of the products is not ideal.
For Oxyhero, I thought I ordered a set with 3 sizes, I received 3 size S, too small.
I placed another order, it was marked 3 packages, while it is a single package of 3. This may seem like a detail, but added to my first order ...
H
Rating: 4 out of 5
Fast delivery
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A
Rating: 1 out of 5
Poor product. Uncomfortable, overpriced and not usable. It's basically the same as the cheaper bite/mould models, but far more expensive, the gel goes hard and lumpy or doesn't set properly so like sticking your teeth in some gloop, or between a piece of granite. The most uncomfortable and overpriced anti-snore device I've ever purchased. Like having a horses bit stuck in your mouth or being gagged, rather than a comfortable mouth piece. I won't be purchasing again and kick myself for not taking out the refund package. £130 for a bit of hard plastic. Hugely disappointed in this.
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J
Rating: 1 out of 5
I did not receive the product
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O
Rating: 4 out of 5
Great service
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T
Rating: 4 out of 5
Excellent product took a long time to arrive.
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F
Rating: 1 out of 5
Problem not solved. I am still without my order!
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E
Rating: 1 out of 5
Not useful at all
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W
Rating: 4 out of 5
Good and handy products for my CPAP. Delivered quickly.
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B
Rating: 4 out of 5
Fast delivery, known product
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A
Rating: 1 out of 5
Avoid, it's scandalous, a site that sells medical equipment and is unable to deliver on time. Blaming the carrier
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P
Rating: 1 out of 5
too much publicity and useless contacts
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M
Rating: 4 out of 5
Good service and it works for what it was made for. Almost no snoring and fitter during the day.
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I
Rating: 1 out of 5
Ordered a mask, but it hurt my face and the pipe kept falling off in the night and now they are now refusing to accept the return even though the product isn't up to scratch
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B
Rating: 1 out of 5
not comfortable in the mouth, don’t waste money on this
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C
Rating: 4 out of 5
Delivery time a bit long (14 days), even if the information regarding the stages of the shipment was correct
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V
Rating: 1 out of 5
Read feedback
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A
Rating: 4 out of 5
Driver polite helpful and friendly. The order was very well received and correct I would recommend the delivery service.
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N
Rating: 4 out of 5
Order arrived in 6 days
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S
Rating: 1 out of 5
Order placed on 09/02/26, still not received.
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M
Rating: 1 out of 5
Haven't heard anything after two weeks, lost money. No responses to emails and unreachable by phone.
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