Customer reviews of SomniShop

8,8 /10

Based on 1 015 published reviews

5 735 72% 4 132 13% 3 41 4% 2 25 2% 1 82 8%

Summary of reviews

The store consistently delivers on speed and reliability, with multiple mentions of fast, on-time delivery and items arriving promptly from various locations. The range of products for sleep and breathing aids is noted as broad and practical, with customers finding easy ordering, clear descriptions, and items that work in real use, such as masks that stay in place and improve breathing. Customer service and support are highlighted as responsive and courteous, with helpful communication, efficient processing, and smooth returns or resolutions when needed. Overall, shoppers appreciate value, competitive pricing, well-packaged items, and reliable fulfillment that supports repeated purchases.

Reviews 1 and 4 stars

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Tanvir R.

Published on 19/04/2024 à 11h55

PoorcCustomer Service.

Zachery S.

Published on 19/04/2024 à 11h48

I never received the item.

Darren B.

Published on 08/04/2024 à 14h09

Item never arrived

John F.

Published on 06/04/2024 à 12h58

This product did not work for me

Chris P.

Published on 26/03/2024 à 13h10

I've already started a complain with them directly.

Jamie B.

Published on 12/03/2024 à 14h31

DO NOT USE THIS COMPANY. E-commerce websites should be transparent in disclosing the origin of goods and any potential customs duties. This website does not easy show such information and with local domains (.co.uk) and local customer service numbers it deceitfully portrays a UK based company which is not the case. I was stung for import duties and VAT on top of the high price already paid, disgusting service, spread the word and be warned to use other suppliers of CPAP equipment.

Andrew H.

Published on 29/02/2024 à 15h19

Delivered promptly but after following instructions to mould correctly device would not stay in place. With my mouth closed almost impossible to breathe unless you can breathe through your nose all the time. When I opened my mouth to breathe the device would fall out. I have found a much better mandible available for a fraction of the price.

Peter H.

Published on 27/02/2024 à 16h09

Easy to use, slightly uncomfortable though seems to improve air flow

Philippe T.

Published on 19/02/2024 à 14h36

The product was well packaged and instructions are very detailed. I have started using the mouth guard for 2 days now and so far snoring seems to be reduced. To be confirmed.

Tom L.

Published on 08/02/2024 à 13h51

Nothing wrong with the product, but really uncomfortable in the mouth. Reluctant to use it

Shaukat D.

Published on 24/01/2024 à 13h36

Product wasn’t good

Chris G.

Published on 17/01/2024 à 13h13

Avoid. Very poor management of a complaint.

The mask was supplied the correct size, the harness was supplied too small. I provided photographs and a resized harness was not offered. When I asked how I might avoid ordering the wrong size harness in the future I received the following answer:
Hello,

Unfortunately we can not answer this question for you. You may have had the standard size, as this is the most common one.

However we don't know that. So if you want to order another size, it would be at your own buyers risk in this case.

Thank you for your understanding.

Best regads
SomniShop-Team

Stuart F.

Published on 16/01/2024 à 13h21

Good service

Roger M.

Published on 01/01/2024 à 16h11

Product has not been delivered.

Toby B.

Published on 27/12/2023 à 16h35

Brother has really expensive MAD device gave this a go not snoring now

Greg R.

Published on 08/12/2023 à 14h21

Slow delivery, service from Somnishop good.

mike P.

Published on 13/11/2023 à 14h07

The goods were not described correctly a key piece of information missing, had they been properly described I would not have bought them as they would not fit, you are not accepting this, furthermore, despite your paperwork offering a UK phone number, it only went to a fax machine, you blanked my request for a UK tel no that 'worked', therefore I have raised a complaint with HSBC

Beverley W.

Published on 09/11/2023 à 14h58

Delivery was quick. Unfortunately I cannot use the guard as it causes to much pain in my jaw and my teeth.

Garth S.

Published on 07/11/2023 à 18h46

I have still not received the product.

Kyle G.

Published on 30/10/2023 à 15h06

I haven’t received my order

Penny T.

Published on 17/10/2023 à 13h30

The top mouthpiece was easy to mould correctly - it did take two attempts but now fits nice and snug and doesn't slip at all. However the bottom mould is a lot more difficult to get right. As I have a small mouth having to insert the bottom mould will the top one in places has caused problems, I experienced rubbing at the side of my mouth and scratched the corner of my mouth when inserting. Also experienced a problem fitting the connectors - they kept popping off so had to fit the "non adjusting ones". Will preserver and will try to mould the bottom set again.
Delivery was excellent and only took a few days.

Rohit S.

Published on 16/10/2023 à 12h08

Product is good however the delivery of the product is not very good. I had to wait for 7 working days to receive the product. they should have a warehouse in the UK instead of sending the product from Germany

Sarah R.

Published on 25/09/2023 à 12h53

The somniguard hurts my mouth and does not fit in well. I have not managed to sleep in it yet because it is too uncomfortable

Carlos T.

Published on 11/09/2023 à 19h58

I bought the product on a UK page, now it is in a warehouse that I don't know where it is and it has not arrived and they tell me that I have to pay customs fees.
terribly bad service.

Nick B.

Published on 29/08/2023 à 12h54

Clear website with a good range of products

Sarah C.

Published on 26/08/2023 à 01h14

Tried to contact the shop after my purchase but not getting replies.

DANIEL S.

Published on 18/08/2023 à 06h50

Not good, bulking, uncomfortable

Richard M.

Published on 02/08/2023 à 19h01

I was most disappointed. I recently had a sleep study and this showed that I snored more when I was on my back, hence purchasing the back pack. I tried it for 2 nights and my snore score jumped to 29 and 30 in the snore lab whereas it had been down at 10 to 15. I would therefore wish to return it.

David S.

Published on 19/07/2023 à 08h16

Bought a Somnipax guard S. Works fantastic when Tensioning band is new. Very expensive to buy additional Tensioning Bands, and you have to buy 10 packs even though you are only using 1 or 2 of them. Then you have to throw away remaining.

Paul

Published on 18/07/2023 à 15h09

My order came through quick.

Ciaran M.

Published on 20/06/2023 à 14h32

My product has still not arrived.

stephen M.

Published on 17/06/2023 à 17h30

Returned item unopened and requested full refund only to be told because adhesive label that stuck to the mask packaging meant the goods were damaged and I would not be refunded.
JOKE of a company

Tak Y.

Published on 17/06/2023 à 06h50

This device vibrate too strong and too fast. It happened that my husband was waken up over 10 times a night which was a disturbing. The price is not match with it’s performance.

Response from SomniShop

Hello thank you for your message. The intensity of the vibration of the somnipax belt is adjustable. Please try to choose a lower vibration intensity. You can find the detailed instructions on how to do so in the instruction manual in Chapter 7 "How do I use somnipax belt correctly" in the paragraph "Adjust the intensity of vibration". It should be on page 11. I hope this helps you!
Kind regards,
SomniShop-Team

Simon M.

Published on 10/05/2023 à 14h41

So , this appears to work well for me !
More deep sleep . Les snoring snd less apnea. Hurts my teeth tho .

Louise R.

Published on 14/04/2023 à 13h46

The device is ok. Having a deviated septum means the central part of the device is quite painful but my breathing seems better than without. I will try to get used to it for a little longer.

Bryan W.

Published on 11/04/2023 à 14h02

The order was dispatched quite quickly, but no notification was given of expected delivery date.

Murat O.

Published on 29/03/2023 à 12h51

Great services but instructions can be English too

DANIEL D.

Published on 28/03/2023 à 16h38

The mask was no good and it cannot be returned an expensive waste of money.

Trudi D.

Published on 28/03/2023 à 14h07

Awful customer service!

John K.

Published on 28/03/2023 à 12h58

The item took a while to arrive.