Customer reviews of SomniShop

Good product, but seems relatively expensive for what it is

Snoring mouth guard

Initial purchase was good! But even though it’s called Somnishop UK, the products come from Germany. So after they have been dispatched, once they are in the UK they are subject to import duty & tax! So to receive the products I have to pay another £45 on top of my order! It was never mentioned at the time of ordering or anywhere on the website that products would be affected by additional duty costs! Buyers be very aware when ordering!

I had to buy this as they refused to sell me a replacement part for the one I owned. The stud broke when trying to a different stay. A simple plastic tray that holds the soft plastic in place and probably costs 1 Euro to manufacture. Very poor customer after sales service.

This site is very misleading. I ordered from Somnishop uk as it appeared to be a UK business. Next thing I knew I had a letter from Royal Mail saying I had customs charges to pay which was £73.47. Turned out It was from Germany. I'm disgusted as there were other sites I could have ordered from that were in the UK. If you are from the UK be aware before you order.

Order still not received despite confirmation on 5th December 2022 that order was complete and had been shipped. I Emailed on 10th December with query as tracking was not working on link provided . Confirmed by vendor that delivery was imminent with new tracking link, this has been showing for over a week that purchase is in Ireland/ no sign of delivery date 😡

I never received my item and still haven’t received my refund.

Ordered wrong size but terms & conditions state unable to return if bag seal broken. Not sure how you're supposed to find out it's the wrong size without taking it out of the package though. Poorly described on website.

Please be aware this is an EU based shop, despite the .uk domain. If you order over the threshold then duties/VAT will be payable. This could be made clearer.
I was erroneously charged under even though my order was under the limit but Somnishop took care of that so points to them.
Actual goods were perfect, great price and rapidly delivered, well packed.

The received product is not usable. Customer service does not respond to any inquiry.

Good product

The service was excellent and delivery prompt. I would like to be able to purchase the short flexible pipe nearest the face mask on its own as it has a short life. The face mask will last three times as long . The short pipe is not listed as being available on its own unfortunately. Regards Sean

It’s working 👏

Product was delivered in good condition, though a little later than promised. Instructions were written in translated German, which made them a little difficult to understand.

Product was sub standard.

Useful piece of kit....

Not worth the price.. Could have got cheaper if i looked around...

It was not clear that the shipping was going to take place from the Uk or from the EU, since the website indicated both as available. Only after paying the order it was clear that shipping took place from the EU by DHL, to the UK delivery address. The cost for just a handful of sleep apnoea air filters was exorbitant. Ordinary post would have been sufficient. Or give a choice . Please be guided.
Thank you. Luigi Cassar Manghi

Returned a faulty product and the replacement sent also does not work as the supplied instructions say it should.

Sadly I only realised that I could not return the product under the 30 day refund guarantee after it had been opened . I was very upset to find that I had trusted £ 169.95 to this and have lost that money. For people like me who have probably spent a small fortune looking for an aid to their snoring problem and are willing to take the risk to try new products it is very upsetting .

Order didn't arrive first time ....had to chase back up and when did arrive had no actual machine in it merely the face mask

No problems,

You were the only supplier of the goods I bought but the postage charges were very high. I would hope these could be reviewed for such small, inexpensive products. However I am grateful to have been able to make the purchase and have been delighted with the product.

Good service. Haven’t been using product long enough to comment.

I still have not received the product ordered over a month ago.

Very pleased to find a straight-forward place to buy a replacement CPAP mask when mine broke. Easily found the exact same mask as from the NHS, and importantly it arrived much sooner than the Sleep Unit achieved, despite a slight snag with international delivery (the printed address was incomplete so it took a few extra days to find me). At about the price of a restaurant dinner for two, I would recommend picking up a spare mask to anyone who relies on their CPAP.

Hurts my upper front teeth, makes my mouth salivate too much

Genuine item.

Good service ,shame about delivery.

Purchase was simple but the courier wrote to me in German, not English to inform me of delivery. The SomniShop ladies helpmed me out though by informing me in English.

Item never arruvec

Your product came damaged and i had accident biting my top of the tongue with canine tooth due to it, therefore, not only i wasted £50 but also lost on your product not being refunded.

Good pricing - and service is good when one considers its provision to the UK obviously involves a little bit longer

First email that came was in German but was followed by one in English

Philips Respironics mask

Had to wait a long time for my order but when it came it was great. I didn’t realise the shop wasn’t in the Uk.

12345

Excellent product and service

I still have not received this

This item hasn't been delivered as yet. It was sent to my wife's work address but she is home ill with Covid. Parcel Force did send a text but whenever we call they put in a call queuing system for endless minutes until we give up, which I guess is their goal. We apparently need a calling card to arrange re-delivery but Parcel Force did not leave one. They have supposedly taken the item back to their depot which is over 20 miles away, they could easily have left it at our local Post Office, but of course if they did this then they wouldn't be able to charge us £5 for the privilege to request a redelivery, which we are unable to do anyway because we have no card.
Please can you help.......................THIS DELIVERY COMPANY IS APPALLING!!