Customer reviews of SomniShop

Too bad I never received my package.......

I was very disappointed because size L does not correspond at all to the dimensions indicated on the site

I bought the product on a UK page, now it is in a warehouse that I don't know where it is and it has not arrived and they tell me that I have to pay customs fees.
terribly bad service.

Good product, delivered correctly

Super fast received

Great webshop. Shipping took a few days.

Clear website with a good range of products

Product defective due to leakage at the connection bracket. This caused a loud whistling sound. Size of the mask does not match what is stated on the website. Reported but have not received a response yet. Product returned, also no response received. Shameful.

Tried to contact the shop after my purchase but not getting replies.

I left the Oniris orthosis because its bushing system hurt my mouth. I had used it for years, but when I had enough of discomfort in my mouth, I looked for another system and tried the strips, and after several attempts, I opted for the most comfortable orthosis: the Somnipax Guard-S orthosis. The complaint one can make, aside from the fact that everything can improve, is that the strips (like the bushings) stretch quite quickly, and once you find the one that fits, it is not possible to buy only the strips of the right size. Moreover, in my case, the size that suits me is 8, the smallest, available only in double packs. So I have to buy packs of 8 strips for about 11€ to throw away 7 per pack. It's a bit annoying and not at all ecological or economical. The ideal would be packs of the right size. For all these reasons, I rate it 4* and not 5. Too bad, but certainly much more profitable for the company.

Not good, bulking, uncomfortable

Website clear, good information, payment goes smoothly. Product as desired. Delivery does take a bit longer, as my product had to come from abroad.

Super quality organic cotton, very soft! Very ingenious product! The only problem is that I should have ordered the smallest size because the roll shifts to the side during the night! As soon as I can, I will reorder the size xs! Thank you!

I was most disappointed. I recently had a sleep study and this showed that I snored more when I was on my back, hence purchasing the back pack. I tried it for 2 nights and my snore score jumped to 29 and 30 in the snore lab whereas it had been down at 10 to 15. I would therefore wish to return it.

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Delivered on time. For use, a bit of hindsight is necessary

The work as it should

Bought a Somnipax guard S. Works fantastic when Tensioning band is new. Very expensive to buy additional Tensioning Bands, and you have to buy 10 packs even though you are only using 1 or 2 of them. Then you have to throw away remaining.

My order came through quick.

Price in line with the quality of the product

Correct merchandise

Fine

Delivery time reasonable (could be better)

Order not yet arrived

Faithful to the description

My product has still not arrived.

THE PATCH DOES NOT STICK EVEN WITH CLEAN SKIN

Returned item unopened and requested full refund only to be told because adhesive label that stuck to the mask packaging meant the goods were damaged and I would not be refunded. -

This device vibrate too strong and too fast. It happened that my husband was waken up over 10 times a night which was a disturbing. The price is not match with its performance.

SomniShop itself is OK. Orders are not processed very quickly but they do arrive.
This was the 2nd time we ordered, but the 2 bits are not satisfactory this time. Returning is not possible, so we are stuck with very expensive unpleasant bits.

Correct delivery. Neat shipment communication. Delivery time is a bit long but within the indicated time.

smooth ordering and delivery.

Good delivery!

I still haven't received my package containing a sleep apnea mask for which payment was made on April 17, 2023. If GLS does not deliver my package quickly, I will request the cancellation of my order and a refund of the amount already paid.

Item ordered and paid for on May 5. Still nothing by May 28 and no response to my complaints

good but no harness or bubbles separately, the harness is way too big and fragile and the bubbles are becoming less and less solid.

What is promised is also done

Order went fine. In total took 11 days before the order arrived. Additionally, the packaging was completely damaged during transport, DHL put a new packaging over it.

So, this appears to work well for me! More deep sleep. Less snoring and less apnea. Hurts my teeth tho.