Customer reviews of SomniShop

Mask came in good time. Mask does not work for me. It leaks when sleeping on your side very disappointed.

Good services

Delivery quite fast, package in good condition. Good product.

Somnishop is my home supplier for all my CPAP supplies

Nice webshop well organized

I didn't realize I was buying a product from outside of the UK. Maybe I should've looked a little deeper as the delivery price was expensive. However, as the prices are in pounds sterling, and the site has a UK email address, I didn't realize. I think it should be made clearer on the home page.
I bought a trial package in addition to the product and have experienced very good, prompt customer service. A refund has been actioned immediately and I look forward to receiving it.

So far so good
Product

Had to wait a long time for the delivery, stated 3 to 4 working days but I had to wait 9 working days

Too long delay and unsuitable magnets with pacemaker.

Product was supposed to be delivered. Note in the mailbox from GLS that it was placed somewhere but found nothing.

Reasonable price and good service

Very good service and reasonable price. I would have preferred to be able to buy this product individually.

Good quality t-shirt, good effectiveness. However, it seems to me that the sizes correspond to good beer drinkers who are a bit chubby. I usually take size L or XL. I ordered the smallest size (S) and it's still too big, the inflatable ball slips in the back.

Prompt delivery, no fuss

fine web shop

took too long

My order was delivered by DHL... but I received nothing, I reported that to Somnishop. They are working on it but very sloppy...

Everything was handled very smoothly. Only a pity that the attachment is completely in French.

Product and price really good but tracking is terrible. Had to contact supplier to be told it was in customs waiting to clear and any further charge would have to be paid, still checked daily with no further information and it just arrived. Maybe a tweak in the shipping info

Perfect

Fast, correct delivery

Quality product but it didn't work for me, I took a gamble after using cheaper products for years. Unfortunately because the product didn't allow me to breathe through my mouth I couldn't use it. I asked SomniShop for a replacement product but was told I would have to buy an alternative again, I was offered a very small discount but not enough to get me to spend another £100 + pounds so have had to reorder a cheaper alternative from a different company that I know works. Real shame as the quality of the product was good and I would have been a loyal customer to SomniShop for years if they had been a bit more accommodating with providing a replacement or giving me a meaningful discount. These products are not cheap so it has been a costly experience on a product I could not use.

Quality products at affordable and effective prices

good product

Very professional site: fast delivery and good quality product
The explanations for choosing the vest size could be more detailed

Delivered quickly. Solid and pleasant pillow, only the bottom could be a bit rougher.. it falls out of bed at my headboard during the night.

Unfortunately had to return because I really can't lie on it. Still waiting for receipt confirmation.

Now placed an order for the 2nd time. Was well packaged, arrived quickly. The products are as described and look good. The quality is also good. So far nothing to complain about.

Good product but a Dutch manual should be included for a medical product

Better price than in the UK, however I wasn't expecting customs charges of £58 on top of my order.

Correct.

Usually I wear M or L, I took XS so that the roll in the back doesn't turn and it still turns, it's a shame

Takes some getting used to. but good

Interesting offer but big delivery problem

Good service, better to order on your site than on Amazon (I have already had delivery issues).

Item ordered on May 6 and received on the 14th which is rather long for a simple mask cushion.
However, I have nothing to say about the quality of the service. The package was well prepared and the item well packaged.
I received emails at each stage of the order and delivery.

The device adapted very well to my dentition and I have indeed noticed a decrease in my apneas. I would have rated five stars if it had continued in this direction, unfortunately the device loosens quickly and does not hold very well after about ten days in my case. At 120€ for the piece of plastic I admit to being very disappointed.

Did not receive track and trace from DHL, so the package has been returned.

Good web shop, clear. Fast shipping. Only with questions, by phone or email, after 2 weeks still no response received. I find that a shame, because the web shop looks professional.
Product, Contour CPAP Pillow 2.0 is good. It is true that it is a bit harder but I haven't slept a minute less because of it.

There are a few things that could be different. Nose clips can simply go through the mailbox, so why send as a package with the same costs. It took over a week to receive them. It was a repeat order, but the size L I ordered was suddenly smaller than the previous delivery. Returned 8 days ago, but still no message or refund? This could be different. Lastly, I am unclear about the difference between omnipax air and clipair. They both come in a clipair box?