Customer reviews of SomniShop

The device is ok. Having a deviated septum means the central part of the device is quite painful but my breathing seems better than without. I will try to get used to it for a little longer.

The order was dispatched quite quickly, but no notification was given of expected delivery date.

Great services but instructions can be English too

The item took a while to arrive.

Good product, but seems relatively expensive for what it is

Snoring mouth guard

Caveat emptor.
The company was efficient at taking card details and charging me.
Their initial web page insisted on a clickthrough acceptance of terms and conditions that included tracking of non order related data, with an assertion that these permissions could be withdrawn 'at any time'. This is not the case, I have been unable to use the web site to register my desire to have this data removed.
I received an email related to the shipping of the items in German, from a 3rd party with no pointer to any help with translation. It turned out to be a perfunctory message saying the parcel was handed off for delivery.
An email asking for information about the parcel and some surprising charges, including VAT on VAT, remains unanswered.
At the time of writing I still haven't received the items. I'm not expecting to lose them, it's just been about a month.
All told a lacklustre and expensive experience.

Firstly the product works. It does stop you snoring and the SomnoGuard SPX is the most comfortable on offer. It's my 4th one (as they do not last long, hence minus a star). The delivery though was terrible. Package got lost as DHL used a third party, no help from SomniShop, so another minus for indifferent service.

Please be aware this is an EU based shop, despite the .uk domain. If you order over the threshold then duties/VAT will be payable. This could be made clearer.
I was erroneously charged under even though my order was under the limit but Somnishop took care of that so points to them.
Actual goods were perfect, great price and rapidly delivered, well packed.

Good product

The service was excellent and delivery prompt. I would like to be able to purchase the short flexible pipe nearest the face mask on its own as it has a short life. The face mask will last three times as long . The short pipe is not listed as being available on its own unfortunately. Regards Sean

It’s working 👏

Product was delivered in good condition, though a little later than promised. Instructions were written in translated German, which made them a little difficult to understand.

Useful piece of kit....

Great service

No effect on my husband’s snoring

You use way too big packages compared to the size of the product. In addition, there is too much plastic used in the packaging.

It took 4 weeks for me to receive my package

No problems,

You were the only supplier of the goods I bought but the postage charges were very high. I would hope these could be reviewed for such small, inexpensive products. However I am grateful to have been able to make the purchase and have been delighted with the product.

Good service. Haven’t been using product long enough to comment.

Very pleased to find a straight-forward place to buy a replacement CPAP mask when mine broke. Easily found the exact same mask as from the NHS, and importantly it arrived much sooner than the Sleep Unit achieved, despite a slight snag with international delivery (the printed address was incomplete so it took a few extra days to find me). At about the price of a restaurant dinner for two, I would recommend picking up a spare mask to anyone who relies on their CPAP.

Genuine item.

As your product requires special cleaning medium I think this should be spelt out at time of purchase of snore-guard that regular denture cleaners are unsuitable. This will avoid customers receiving product, reading they need specific cleaning agent and having to order again, with associated wasted postage charges of around £7.50

Good service ,shame about delivery.

You are not a British shipping company

Purchase was simple but the courier wrote to me in German, not English to inform me of delivery. The SomniShop ladies helpmed me out though by informing me in English.

Patronising customer support when I emailed in as my item was late arriving.

Good pricing - and service is good when one considers its provision to the UK obviously involves a little bit longer

First email that came was in German but was followed by one in English

Philips Respironics mask

They have a good choice of product but it takes a while to arrive from Germany. My entire package was over the delivery cost threshold for the UK so I had to pay an extra £30 to receive my goods. This would not have been the case if my order had been split by them, I would prefer to pay delivery twice instead of a large customs fee! I've had issues with my products and each time I've emailed for help there has been no acknowledgement or response to my messages. So not great customer service really.

Had to wait a long time for my order but when it came it was great. I didn’t realise the shop wasn’t in the Uk.

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Excellent product and service

Good service, item arrived in good time with overseas tracking to follow the purchase.

After following the slightly confusing instructions regarding moulding the product it seemed to work well. However a few nights in and I seem to have learned to open my mouth wider in my sleep to compensate which is letting air in and the snoring is returning albeit at a lower level. Disappointing there is no money back guarantee.

Good communication

Little communication on delivery process. Received notifications about delivery in German only. Video instructions for assembly and use were confusing

Good deli