Customer reviews of SomniShop

Correct merchandise

Fine

Delivery time reasonable (could be better)

Order not yet arrived

For me, the product is not effective, it does not stay fixed on the back and therefore does not do its job.

Faithful to the description

Correct delivery. Neat shipment communication. Delivery time is a bit long but within the indicated time.

smooth ordering and delivery.

Good delivery!

good but no harness or bubbles separately, the harness is way too big and fragile and the bubbles are becoming less and less solid.

What is promised is also done

Order went fine. In total took 11 days before the order arrived. Additionally, the packaging was completely damaged during transport, DHL put a new packaging over it.

So, this appears to work well for me! More deep sleep. Less snoring and less apnea. Hurts my teeth tho.

YES IS GOOD

Package received quickly

Satisfied with the options and clear explanation.

The device is ok. Having a deviated septum means the central part of the device is quite painful but my breathing seems better than without. I will try to get used to it for a little longer.

The order was dispatched quite quickly, but no notification was given of expected delivery date.

Delivery is fine.

Great services but instructions can be English too

The item took a while to arrive.

product meets my expectations

Good product, but seems relatively expensive for what it is

irritating product for the nasal septum when used for more than 2-3 nights in a row

Good but high prices

Clear and user-friendly website.

Snoring mouth guard

Professionalism

good material

The shop forces you to buy the strip plates with all sizes while out of the 8, 7 end up in recycling.
There should be plates by size (after the tests of the first use)
We know the strip needed and it needs to be changed quite often as the strips stretch and become too long…

Nothing to report

Sizing of T-shirts much larger per size than usual for size M. Had to return this (€12.00 for return shipping) and now ordered size S with shipping costs again.

Yes fast

Buyer beware.
The company was efficient at taking card details and charging me.
Their initial web page insisted on a clickthrough acceptance of terms and conditions that included tracking of non order related data, with an assertion that these permissions could be withdrawn 'at any time'. This is not the case, I have been unable to use the web site to register my desire to have this data removed.
I received an email related to the shipping of the items in German, from a 3rd party with no pointer to any help with translation. It turned out to be a perfunctory message saying the parcel was handed off for delivery.
An email asking for information about the parcel and some surprising charges, including VAT on VAT, remains unanswered.
At the time of writing I still haven't received the items. I'm not expecting to lose them, it's just been about a month.
All told a lacklustre and expensive experience.

Firstly the product works. It does stop you snoring and the SomnoGuard SPX is the most comfortable on offer. It's my 4th one (as they do not last long, hence minus a star). The delivery though was terrible. Package got lost as DHL used a third party, no help from SomniShop, so another minus for indifferent service.

Very satisfied with the ordered product

Fast delivery. The offer could include packaging with multiple pieces to avoid unnecessary packaging.

Ordered hose cover. The cover was about 10 cm too long. It states in the product description that it is for hoses of 180 cm and the hose cap 170 cm. However, the cover I received was 190 cm. I wanted to return it unused due to the wrong size delivered, but the store initially refused for hygiene reasons. According to them, the product description stated 191 cm and therefore I must not have looked properly, but that size is really nowhere on their site. I also informed them of this via email and called them. Afterwards, they admitted that it indeed does not appear on the Dutch site (it turned out to be a German company, although you call a Dutch number, they only spoke English or German, although they do email in Dutch). They would consult with the manager and that same morning I was told that I would get my money back after all. That has now been refunded, so at my request I also adjusted the review.

The first order never arrived and turned out to have been returned. I received a discount code for reordering, but it didn't work. The second order arrived on time and the products were of good quality.

You need to specify on your site that customs duties are not included in the indicated price!!!