/10
★★★★★
based on 25954 published reviews
★★★★★
based on 25954 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Satisfied
Roland J.
purchased on 22/08/2024
Translated review
Answer from
SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
1/5
★☆☆☆☆
The product does not correspond at all to the description. The battery doesn't fit at all and the connector is on the wrong side... Thank you for wasting my time.
Julian F.
purchased on 19/07/2024
Translated review
Answer from
SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
1/5
★☆☆☆☆
Battery not compatible. Not recognized by iPhone 8
Ludovic O.
purchased on 08/07/2024
Translated review
Answer from
SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
1/5
★☆☆☆☆
Looking at the tutorial, it's easy, but I was almost there and a tablecloth broke, so I had to repair it.
Henri A.
purchased on 09/07/2024
Translated review
Answer from
SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
1/5
★☆☆☆☆
Connector doesn't fit - can't be connected to the tablecloth
Lucien D.
purchased on 06/07/2024
Translated review
Answer from
SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
1/5
★☆☆☆☆
I'm missing an item in my order
Stephane G.
purchased on 20/04/2024
Translated review
1/5
★☆☆☆☆
Battery received faulty, inflated, awaiting service for return and exchange procedure
Jean Michel V.
purchased on 29/02/2024
Translated review
Answer from
SOSAV
Hello,
We're waiting for you to contact us on the website about this matter.
Best regards Etienne.
We're waiting for you to contact us on the website about this matter.
Best regards Etienne.
1/5
★☆☆☆☆
Very professional SOSAV with fast shipping. However, I would not recommend the screen I bought. After the change, I notice that the screen doesn't always respond and freezes for a few seconds several times a day.
Yoan A.
purchased on 07/02/2024
Translated review
Answer from
SOSAV
Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
1/5
★☆☆☆☆
Average, One item missing from my order during delivery. Urgently needed this battery. A pity.
Dornon G.
purchased on 12/02/2024
Translated review
Answer from
SOSAV
Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
1/5
★☆☆☆☆
After 24h of use, the screen is no longer touch-sensitive.
Eli H.
purchased on 26/01/2024
Translated review
Answer from
SOSAV
Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
1/5
★☆☆☆☆
Faulty screen and no customer service
Jean-christophe T.
purchased on 06/01/2024
Translated review
Answer from
SOSAV
Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
1/5
★☆☆☆☆
I didn't receive the TRIWING Y2,0 screwdriver in my Universal Tool Kit, so I can't replace the MicroSD drive in my NINTENDO SWITCH.
Christian H.
purchased on 12/06/2023
Translated review
Answer from
SOSAV
Salve,
Se è questo il caso, la preghiamo di fare la sua richiesta online nella sezione contatti.
Grazie mille.
Grazie a voi.
Se è questo il caso, la preghiamo di fare la sua richiesta online nella sezione contatti.
Grazie mille.
Grazie a voi.
1/5
★☆☆☆☆
The tools provided do not allow to open the switch... disappointed
Louis T.
purchased on 15/02/2023
Translated review
Answer from
SOSAV
Salve,
La invito a contattarci direttamente attraverso il sito per capire cosa non va.
Possiamo quindi fare ciò che è necessario.
Cordiali saluti Etienne.
La invito a contattarci direttamente attraverso il sito per capire cosa non va.
Possiamo quindi fare ciò che è necessario.
Cordiali saluti Etienne.
1/5
★☆☆☆☆
I took the express delivery for 12€ and I received my package 4 days later...
Lilian N.
purchased on 30/09/2022
Translated review
Answer from
SOSAV
Salve,
L'ordine è stato effettuato il venerdì pomeriggio dopo le 14.00.
Di conseguenza, l'ordine è partito come concordato lunedì 03 ottobre. È stato quindi consegnato il 04 ottobre come previsto. Le scadenze sono pienamente rispettate. Vi prego di accettare le mie scuse.
Cordiali saluti, Etienne.
L'ordine è stato effettuato il venerdì pomeriggio dopo le 14.00.
Di conseguenza, l'ordine è partito come concordato lunedì 03 ottobre. È stato quindi consegnato il 04 ottobre come previsto. Le scadenze sono pienamente rispettate. Vi prego di accettare le mie scuse.
Cordiali saluti, Etienne.
1/5
★☆☆☆☆
Not received the correct product ordered!!!
Fabien V.
purchased on 19/09/2022
Translated review
Answer from
SOSAV
Salve,
Ho ricevuto una vostra e-mail in cui mi chiedevate di inviarvi una foto del prodotto che avete ricevuto. Siamo disponibili via mail, chat e telefono, senza un contatto da parte vostra su questo non possiamo vedere che.
Grazie per il suo tempo.
Cordiali saluti
Ho ricevuto una vostra e-mail in cui mi chiedevate di inviarvi una foto del prodotto che avete ricevuto. Siamo disponibili via mail, chat e telefono, senza un contatto da parte vostra su questo non possiamo vedere che.
Grazie per il suo tempo.
Cordiali saluti
1/5
★☆☆☆☆
The Brightness of the iPhone 7 screen is not the same at all!!!
Guillaume L.
purchased on 20/08/2022
Translated review
Answer from
SOSAV
Salve,
Dopo aver controllato, non vedo alcuna e-mail o richiesta di chat online al riguardo. Si ricorda che il prodotto è garantito, se presenta un difetto vi invito ad effettuare il reclamo online per avviare la procedura di sostituzione.
Cordiali saluti Etienne.
Dopo aver controllato, non vedo alcuna e-mail o richiesta di chat online al riguardo. Si ricorda che il prodotto è garantito, se presenta un difetto vi invito ad effettuare il reclamo online per avviare la procedura di sostituzione.
Cordiali saluti Etienne.
1/5
★☆☆☆☆
I did not receive the right part and no phone number to contact them.
Damien L.
purchased on 10/08/2022
Translated review
Answer from
SOSAV
Salve, grazie per lo scambio di e-mail. Siamo ancora in attesa di una risposta da parte vostra.
Cordiali saluti Etienne.
Cordiali saluti Etienne.
1/5
★☆☆☆☆
The size does not match my order Samsung A8 The film is much too large. So to date is no longer protection on my phone!
Janick D.
purchased on 25/07/2022
Translated review
Answer from
SOSAV
Salve,
Come indicato, avete selezionato una pellicola idrogel per samsung Galaxy A8 e il vostro dispositivo è un A8(2018) la pellicola è effettivamente più piccola
Vi invito a restituircelo e procederemo a un cambio al momento della ricezione.
Come indicato, avete selezionato una pellicola idrogel per samsung Galaxy A8 e il vostro dispositivo è un A8(2018) la pellicola è effettivamente più piccola
Vi invito a restituircelo e procederemo a un cambio al momento della ricezione.
1/5
★☆☆☆☆
Very disappointed, the part does not match, I contacted customer service for a return, and I had no answer. I do not recommend ordering from this site.
Thibaut A.
purchased on 26/10/2021
Translated review
1/5
★☆☆☆☆
Bad item received, contact made with the after-sales service, all items sent to the after-sales service, but no return from them...
Sébastien F.
purchased on 01/12/2021
Translated review
1/5
★☆☆☆☆
I am very pleased with the service and the quality of the product. I have received a 3dsxl screen and I am very pleased with the service. Ordered a 3dsxl screen and received a 3ds. Sent photos to prove the error and very slow response. Waiting to this day for a favourable response for the return of the correct screen. I'm waiting for a positive response to return the correct screen. If I receive what I ordered soon I will put 5 stars and could recommend the site. Thank you
Milena C.
purchased on 29/11/2021
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1/5
★☆☆☆☆
I ordered a griffin survivor shell, I received something else entirely, with no equivalence.
Anna D.
purchased on 01/12/2021
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1/5
★☆☆☆☆
Do not order on this site they do not even assume the orders 6 months to receive an order and always incomplete in addition ..........
Kévin B.
purchased on 10/09/2021
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1/5
★☆☆☆☆
Very disappointed the site showed me -15% and the code never worked. Even after contacting customer service.
Samir B.
purchased on 26/11/2021
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1/5
★☆☆☆☆
On the Sosav website, the photo of the product I bought corresponds to a very good quality Lifeproof case, whereas the item I received does not correspond at all to the photo. The closure systems are different, the closure of the headset connection is different, the home button is different, the protection of the volume and mute buttons is non-existent, etc. .... And finally, the case I received is of very poor quality and I have serious doubts about the waterproofness of the item received. If I wanted a poor quality counterfeit, I would have gone to AliExpress and I would have paid only 3€. By going to Sosav, I paid the same counterfeit at the high price !!!! 29,99€ for two shells....I didn't expect to receive what I got...
Hervé L.
purchased on 28/11/2021
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1/5
★☆☆☆☆
Very disappointed, incomplete package. Two protective films for pixel 4a. The films are sold for less than two euros each but it is mandatory to take them with applicators (one per film) and wipes. A total of 22 euros. Let's admit it, even if it already looks like a slightly forced sale. The last thing is when the package arrives and there is only one applicator and no wipes. I could have paid less than 4 euros for this order. what can I say ....
Romain L.
purchased on 28/11/2021
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1/5
★☆☆☆☆
Fast shipping... The wrong part. Unreactive to deal with the problem. Still waiting to hear back.
Stéphane B.
purchased on 24/11/2021
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1/5
★☆☆☆☆
In case of error of order and return of the parcel with their procedure no refunding and no more answer to the mail therefore I think that it is a site to banish
Marc G.
purchased on 13/10/2021
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1/5
★☆☆☆☆
I ordered a hydrogel film for my Galaxy A32, it is a few millimetres too big and comes off when I put the shell on. I contacted the after sales service, they asked me for my order number and I never heard from them again. Very disappointed.
Melanie M.
purchased on 24/11/2021
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1/5
★☆☆☆☆
The presence detection tablecloth that should be connected between the glass and the chassi is not present. I have been asking for over a week if this is normal and I still have no answer. I am very disappointed with the service hence my 1 star rating.
Aurélien B.
purchased on 23/11/2021
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1/5
★☆☆☆☆
IPhone battery ordered. Delivery of iPhone Screen. Request for exchange without result. Proceedings initiated.
Jean-louis B.
purchased on 20/11/2021
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1/5
★☆☆☆☆
No service, no phone service, to cancel your order.
Alexandre N.
purchased on 26/10/2021
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1/5
★☆☆☆☆
I received the part but there is a problem with the adaptability on my console... I contacted them and provided them with the information they asked for. I haven't had any answer since. I'm left with an unusable part, I've spent money and a console that is still broken... Really unhappy at the moment...
Xavier G.
purchased on 14/11/2021
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1/5
★☆☆☆☆
I'm not sure if this is a good idea or not, but I'm sure it's a good idea.
Manuel F.
purchased on 19/11/2021
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1/5
★☆☆☆☆
I changed my screen with the video It didn't change anything I only received half of the order I'm waiting to be refunded because they charged me everything anyway I don't recommend it I've never seen that. Sending you half an order!
Emmy B.
purchased on 17/11/2021
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1/5
★☆☆☆☆
The tool to remove the screen of the iPhone is not of good quality, I did not succeed in removing my screen, the seal is too sticky even by heating with a hair dryer, so I did not take the risk in disassembling the whole, I am with a kit and a battery that will never be used .....
Camille L.
purchased on 27/10/2021
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1/5
★☆☆☆☆
Last product ordered, defect on the screen
Elodie S.
purchased on 13/09/2021
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1/5
★☆☆☆☆
I'm very pleased with the service and the quality of the product. I'll come back to you soon.
Dina S.
purchased on 07/11/2021
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1/5
★☆☆☆☆
I am disappointed, because after the installation of the screen, it showed me a blue screen, while before there was just a crack
Karine B.
purchased on 31/10/2021
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1/5
★☆☆☆☆
I am very pleased with the service and the quality of the product. I have not received the product I ordered and of course the delay.
Mohand Akli L.
purchased on 27/09/2021
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1/5
★☆☆☆☆
Null and void first time and last order from you I ordered a part that was in stock but received 3 week since finally not in stock 😡
Mohamed A.
purchased on 22/10/2021
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1/5
★☆☆☆☆
I've only got one star because I haven't received my order yet.
Pascaline C.
purchased on 07/11/2021
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1/5
★☆☆☆☆
My order has still not arrived after 10 days?
Belaid A.
purchased on 09/11/2021
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1/5
★☆☆☆☆
Good product quality
Jean-paul L.
purchased on 06/11/2021
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1/5
★☆☆☆☆
This mailing, in response to a complaint, does not solve my problem.
Charles M.
purchased on 03/11/2021
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1/5
★☆☆☆☆
So it's amazing, I receive a first part for my controller that is not the right one (they sent me a chassis of another model.) So I send an email to explain my problem: no answer. A few days later, I receive an email (hurray) telling me: your package will arrive tomorrow. I think it's great, they sent the right part (I had sent a picture of my part) and then, TADAA, a second wrong part. Logistics to review, perhaps it should have contacted me before sending a part without knowing. In short I do not recommend
Theo S.
purchased on 24/10/2021
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1/5
★☆☆☆☆
Good reactivity on the orders but a purchase of screen which does not function and, after request of change, the second does not function either... Very disappointed seeing the purchase price!
Anaïs D.
purchased on 22/09/2021
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1/5
★☆☆☆☆
The battery corresponds well to my phone. I've been using it for a while now, but it's not quite compatible, as it doesn't support fast charging with a beep from the phone every 15 seconds. I've been using it for a while now, but I'm not sure how long it'll last. Since the tests that did not solve my charging problem and the sending of 2 unanswered emails to have a battery exchange or a refund in 15 days, I am not at all satisfied. I have not found a phone number to reach them. Therefore I do not recommend the site.
Davy V.
purchased on 18/10/2021
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1/5
★☆☆☆☆
Defective battery
J P.
purchased on 27/10/2021
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1/5
★☆☆☆☆
I am disappointed with the quality of the screen. Indeed, the input is really difficult and is not consistent with the original. Product to avoid.
Daniel D.
purchased on 19/10/2021
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1/5
★☆☆☆☆
No rating! Extremely disappointed! Flee this site!!! Incomplete delivery, not honored, products do not match order. I sent back an item that was the wrong color, they recommend the wrong color, I have the order rectified and I get it back in the wrong color!!! I've been waiting months for an item that still hasn't been delivered! Not serious, lame!!! ZERO!!!! I put a star because we have to, but it does not even deserve it!
Tony N.
purchased on 28/09/2021
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1/5
★☆☆☆☆
I was very disappointed with the item I ordered, which was advertised as compliant, but was not at all suitable for the intended purpose. Portable battery not compatible!
Laurence C.
purchased on 18/10/2021
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1/5
★☆☆☆☆
I asked them not to send my order and to refund me. I received the part and no one is answering my emails despite my numerous reminders.
Pierre-alain P.
purchased on 27/10/2021
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1/5
★☆☆☆☆
Poor product quality and illegal practice regarding the return of products and non-compliance with the general sales conditions
Khalid M.
purchased on 11/10/2021
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1/5
★☆☆☆☆
Very disappointed, after 2 months the battery does not hold without being plugged in and I can no longer transfer media via the new USB connector.
Romain R.
purchased on 03/06/2021
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1/5
★☆☆☆☆
It took 1 and a half months from the time I paid for my order to the time they mailed my package. The screwdriver that I received looks like it is in order. I have not used it because I obviously bought another one elsewhere in the meantime.
Benjamin L.
purchased on 09/09/2021
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1/5
★☆☆☆☆
Still nothing received
Carmelo D.
purchased on 21/10/2021
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1/5
★☆☆☆☆
SOSAV did not deliver the items I ordered (not in stock? lost order?) and above all did not reply to my reminder emails to find out the status of my order. I managed to get my money back only after threatening to report their behavior, without even an apology or explanation. In short, this company borders on fraud. To be avoided as long as they have not reviewed their operating methods and in particular their non-existent after-sales service (by being called SOSAV, this should however be included in their process!)
Emeric L.
purchased on 12/10/2021
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1/5
★☆☆☆☆
Phone battery available when ordering, delivery within 15 days after paying and delivery 1 month later, ordered another battery on another site received in 3 days (SOSAV had the best price .... )
Norbert G.
purchased on 13/09/2021
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1/5
★☆☆☆☆
Scam, received a simple piece of plastic. Attention
Anrhony M.
purchased on 12/10/2021
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