9.3/10
★★★★★
based on 25606 published reviews

Latest negative customer reviews

1/5

★☆☆☆☆

I didn't receive the TRIWING Y2,0 screwdriver in my Universal Tool Kit, so I can't replace the MicroSD drive in my NINTENDO SWITCH.

Christian H.

05/07/2023 at 5:11 pm

purchased on 12/06/2023

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Answer from SOSAV

12/07/2023

Salve,
Se è questo il caso, la preghiamo di fare la sua richiesta online nella sezione contatti.
Grazie mille.
Grazie a voi.

1/5

★☆☆☆☆

The tools provided do not allow to open the switch... disappointed

Louis T.

06/04/2023 at 1:20 pm

purchased on 15/02/2023

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Answer from SOSAV

12/04/2023

Salve,
La invito a contattarci direttamente attraverso il sito per capire cosa non va.
Possiamo quindi fare ciò che è necessario.
Cordiali saluti Etienne.

1/5

★☆☆☆☆

I took the express delivery for 12€ and I received my package 4 days later...

Lilian N.

10/10/2022 at 11:06 am

purchased on 30/09/2022

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Answer from SOSAV

12/10/2022

Salve,
L'ordine è stato effettuato il venerdì pomeriggio dopo le 14.00.
Di conseguenza, l'ordine è partito come concordato lunedì 03 ottobre. È stato quindi consegnato il 04 ottobre come previsto. Le scadenze sono pienamente rispettate. Vi prego di accettare le mie scuse.
Cordiali saluti, Etienne.

1/5

★☆☆☆☆

Not received the correct product ordered!!!

Fabien V.

28/09/2022 at 9:24 am

purchased on 19/09/2022

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Answer from SOSAV

04/10/2022

Salve,
Ho ricevuto una vostra e-mail in cui mi chiedevate di inviarvi una foto del prodotto che avete ricevuto. Siamo disponibili via mail, chat e telefono, senza un contatto da parte vostra su questo non possiamo vedere che.
Grazie per il suo tempo.
Cordiali saluti

1/5

★☆☆☆☆

The Brightness of the iPhone 7 screen is not the same at all!!!

Guillaume L.

30/08/2022 at 3:45 pm

purchased on 20/08/2022

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Answer from SOSAV

31/08/2022

Salve,
Dopo aver controllato, non vedo alcuna e-mail o richiesta di chat online al riguardo. Si ricorda che il prodotto è garantito, se presenta un difetto vi invito ad effettuare il reclamo online per avviare la procedura di sostituzione.
Cordiali saluti Etienne.

1/5

★☆☆☆☆

The size does not match my order Samsung A8 The film is much too large. So to date is no longer protection on my phone!

Janick D.

12/08/2022 at 5:19 pm

purchased on 25/07/2022

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Answer from SOSAV

25/08/2022

Salve,
Come indicato, avete selezionato una pellicola idrogel per samsung Galaxy A8 e il vostro dispositivo è un A8(2018) la pellicola è effettivamente più piccola
Vi invito a restituircelo e procederemo a un cambio al momento della ricezione.

1/5

★☆☆☆☆

Very disappointed, the part does not match, I contacted customer service for a return, and I had no answer. I do not recommend ordering from this site.

Thibaut A.

14/12/2021 at 8:34 am

purchased on 26/10/2021

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1/5

★☆☆☆☆

Bad item received, contact made with the after-sales service, all items sent to the after-sales service, but no return from them...

Sébastien F.

12/12/2021 at 10:25 am

purchased on 01/12/2021

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1/5

★☆☆☆☆

I am very pleased with the service and the quality of the product. I have received a 3dsxl screen and I am very pleased with the service. Ordered a 3dsxl screen and received a 3ds. Sent photos to prove the error and very slow response. Waiting to this day for a favourable response for the return of the correct screen. I'm waiting for a positive response to return the correct screen. If I receive what I ordered soon I will put 5 stars and could recommend the site. Thank you

Milena C.

11/12/2021 at 2:31 pm

purchased on 29/11/2021

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1/5

★☆☆☆☆

I ordered a griffin survivor shell, I received something else entirely, with no equivalence.

Anna D.

11/12/2021 at 10:24 am

purchased on 01/12/2021

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1/5

★☆☆☆☆

Do not order on this site they do not even assume the orders 6 months to receive an order and always incomplete in addition ..........

Kévin B.

11/12/2021 at 6:36 am

purchased on 10/09/2021

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1/5

★☆☆☆☆

Very disappointed the site showed me -15% and the code never worked. Even after contacting customer service.

Samir B.

10/12/2021 at 10:13 pm

purchased on 26/11/2021

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1/5

★☆☆☆☆

On the Sosav website, the photo of the product I bought corresponds to a very good quality Lifeproof case, whereas the item I received does not correspond at all to the photo. The closure systems are different, the closure of the headset connection is different, the home button is different, the protection of the volume and mute buttons is non-existent, etc. .... And finally, the case I received is of very poor quality and I have serious doubts about the waterproofness of the item received. If I wanted a poor quality counterfeit, I would have gone to AliExpress and I would have paid only 3€. By going to Sosav, I paid the same counterfeit at the high price !!!! 29,99€ for two shells....I didn't expect to receive what I got...

Hervé L.

09/12/2021 at 12:24 pm

purchased on 28/11/2021

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1/5

★☆☆☆☆

Very disappointed, incomplete package. Two protective films for pixel 4a. The films are sold for less than two euros each but it is mandatory to take them with applicators (one per film) and wipes. A total of 22 euros. Let's admit it, even if it already looks like a slightly forced sale. The last thing is when the package arrives and there is only one applicator and no wipes. I could have paid less than 4 euros for this order. what can I say ....

Romain L.

09/12/2021 at 11:57 am

purchased on 28/11/2021

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1/5

★☆☆☆☆

Fast shipping... The wrong part. Unreactive to deal with the problem. Still waiting to hear back.

Stéphane B.

08/12/2021 at 5:56 pm

purchased on 24/11/2021

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1/5

★☆☆☆☆

In case of error of order and return of the parcel with their procedure no refunding and no more answer to the mail therefore I think that it is a site to banish

Marc G.

07/12/2021 at 9:06 am

purchased on 13/10/2021

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1/5

★☆☆☆☆

I ordered a hydrogel film for my Galaxy A32, it is a few millimetres too big and comes off when I put the shell on. I contacted the after sales service, they asked me for my order number and I never heard from them again. Very disappointed.

Melanie M.

05/12/2021 at 4:52 pm

purchased on 24/11/2021

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1/5

★☆☆☆☆

The presence detection tablecloth that should be connected between the glass and the chassi is not present. I have been asking for over a week if this is normal and I still have no answer. I am very disappointed with the service hence my 1 star rating.

Aurélien B.

05/12/2021 at 2:51 pm

purchased on 23/11/2021

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1/5

★☆☆☆☆

IPhone battery ordered. Delivery of iPhone Screen. Request for exchange without result. Proceedings initiated.

Jean-louis B.

02/12/2021 at 5:27 pm

purchased on 20/11/2021

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1/5

★☆☆☆☆

No service, no phone service, to cancel your order.

Alexandre N.

02/12/2021 at 4:28 pm

purchased on 26/10/2021

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Company name	SOSAV S.A.S
Address	1 rue des campanules 77185 Lognes
Phone	+33973729272
Email	[email protected]
Siret	534702592
Website	https://www.sosav.com/store/