The reviews highlight strong product quality and practical design, with many customers praising lightweight, comfortable, and well-fitting hats that provide effective sun protection and easy packing into luggage. Delivery is consistently described as fast and reliable, with notes of on-time shipping and efficient service. The customer service and overall shopping experience are also emphasized, including clear product descriptions, responsive support, and repeat purchases from the brand. Overall, customers repeatedly mention satisfaction with aesthetics, protection, and convenience for daily wear, travel, and outdoor activities.
The quality/price ratio of the Nantes hat does not present a perfect finish for the significant price of 76€. The late response from Soway, more than 2 months of waiting for a little convincing and convoluted response!
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Response from Soway anti-UV
Hello Madam,
We apologize for the delay in processing your request.
The model you received was designed in France and our seamstress has probably made a small mistake, which is why we offered you a hat exchange (by email and SMS), a proposal that went unanswered.
Best regards,
Marie
J
Jean-Paul G.
Rating: 4 out of 5
following a purchase from 03/06/2021
Good receipt of the package and very good product.
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Annie D.
Rating: 4 out of 5
following a purchase from 12/06/2021
Very good
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Annelise B.
Rating: 4 out of 5
following a purchase from 27/05/2021
Order delivered very quickly. The hat is very light. Excellent quality. The one I bought has a navy blue ribbon, it looks very chic.
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Francoise P.
Rating: 4 out of 5
following a purchase from 17/05/2021
Conforms to expectations.
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Florence M.
Rating: 4 out of 5
following a purchase from 27/05/2021
Very satisfied with the result
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Anne-Marie B.
Rating: 4 out of 5
following a purchase from 29/04/2021
Everything went well, deadlines respected
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Sandrine G.
Rating: 4 out of 5
following a purchase from 28/04/2021
Essential and lightweight accessories to take everywhere
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Isabelle D.
Rating: 4 out of 5
following a purchase from 29/04/2021
I haven't used it yet. I'll see when there's more sun. Speed of delivery.
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Christine B.
Rating: 4 out of 5
following a purchase from 15/04/2021
I love my new cap but I'm afraid it will change texture if I wash it. And, obviously, I will have to wash it someday!....
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Pierre G.
Rating: 4 out of 5
following a purchase from 27/02/2021
Second order; products suitable for sun protection and not made in 'PRC'.
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Monique S.
Rating: 2 out of 5
The hat seems very fragile, and I bought it so expensively that I'm not sure I made a good purchase. Haven't tested the "thermal insulating" side since it's winter.
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Response from Soway anti-UV
Hello Madam,
The main quality of our hats is their great lightness (70 grams on average), while being ultra protective (UPF 50+), hence the fragile appearance they may have. The UV hats available on the market are very heavy (you get hot wearing them) but do not seem fragile...
Rest assured, our hats are all tear-proof!
Best regards,
Marie
A
Anne-Marie M.
Rating: 4 out of 5
following a purchase from 05/07/2020
As my package was not arriving, I contacted SOWAY to report it. SOWAY immediately reacted and I received my hat.
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Michelle M.
Rating: 4 out of 5
following a purchase from 03/06/2020
Package received on time
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Gilles C.
Rating: 4 out of 5
following a purchase from 06/06/2020
Very good. Fast delivery. Product conforms to the description and my expectations
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Didier M.
Rating: 4 out of 5
following a purchase from 30/05/2020
To inform your clientele outside of France that customs fees are not included in the advertised price. Otherwise, I am happy with my order. Thank you.
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Marie-Claire B.
Rating: 4 out of 5
following a purchase from 21/05/2020
good product for sun protection
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Celia A.
Rating: 4 out of 5
following a purchase from 07/05/2020
Very good service. A bit disappointed with the size of the hat. It is apparently for 1/2 years. A bit big nonetheless for my one-year-old daughter even when tightened to the maximum.
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Response from Soway anti-UV
Hello Madam,
Our 1/2 year hats have a head circumference of 48/50 cm, as specified on our website. Some children have a smaller or larger head circumference, what is your daughter's head circumference please?
Thank you!
Best regards, Marie
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Béatrice B.
Rating: 4 out of 5
following a purchase from 30/04/2020
A bit disappointed because inside there is no automatic stop like the other hats I had bought from you.
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Response from Soway anti-UV
Hello Madam,
What do you call "automatic stop screen" please?
All our hats have an inner tightening cord, allowing you to tighten the head circumference.
Thank you.
Best regards,
Marie
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Annie P.
Rating: 4 out of 5
following a purchase from 26/04/2020
Very satisfied with my purchase. Missing maintenance manual for the purchased item.
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Pierre-Claude M.
Rating: 4 out of 5
following a purchase from 19/02/2020
Good quality material, but contacting customer service is a real hassle. Response nonexistent or very slow. Too bad.
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Response from Soway anti-UV
Hello Sir,
I am sorry that you took a long time to receive a response to your questions. As I handle customer service myself, I usually respond to emails during the day, so I am very surprised.
I apologize nonetheless.
Best regards,
Marie,
Marketing Director
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Gwen S.
Rating: 4 out of 5
following a purchase from 23/03/2020
A bit long delay, but probably due to Covid
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