Customer reviews of Soway anti-UV

9,6 /10

Based on 900 published reviews

5 778 86% 4 91 10% 3 20 2% 2 4 0% 1 7 1%

Summary of reviews

The reviews highlight strong product quality and practical design, with many customers praising lightweight, comfortable, and well-fitting hats that provide effective sun protection and easy packing into luggage. Delivery is consistently described as fast and reliable, with notes of on-time shipping and efficient service. The customer service and overall shopping experience are also emphasized, including clear product descriptions, responsive support, and repeat purchases from the brand. Overall, customers repeatedly mention satisfaction with aesthetics, protection, and convenience for daily wear, travel, and outdoor activities.

4 star reviews

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Pierre G.

Published on 07/04/2021 à 17h42 following a purchase from 27/02/2021

Second order; products suitable for sun protection and not made in 'PRC'.

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Anne-Marie M.

Published on 05/08/2020 à 08h48 following a purchase from 05/07/2020

As my package was not arriving, I contacted SOWAY to report it. SOWAY immediately reacted and I received my hat.

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Michelle M.

Published on 13/07/2020 à 10h28 following a purchase from 03/06/2020

Package received on time

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Gilles C.

Published on 09/07/2020 à 12h25 following a purchase from 06/06/2020

Very good. Fast delivery. Product conforms to the description and my expectations

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Didier M.

Published on 15/06/2020 à 13h28 following a purchase from 30/05/2020

To inform your clientele outside of France that customs fees are not included in the advertised price. Otherwise, I am happy with my order. Thank you.

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Marie-Claire B.

Published on 04/06/2020 à 15h06 following a purchase from 21/05/2020

good product for sun protection

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Celia A.

Published on 03/06/2020 à 13h32 following a purchase from 07/05/2020

Very good service. A bit disappointed with the size of the hat. It is apparently for 1/2 years. A bit big nonetheless for my one-year-old daughter even when tightened to the maximum.

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Response from Soway anti-UV Published on 04/06/2020

Hello Madam,
Our 1/2 year hats have a head circumference of 48/50 cm, as specified on our website. Some children have a smaller or larger head circumference, what is your daughter's head circumference please?
Thank you!
Best regards, Marie

Béatrice B.

Published on 03/06/2020 à 12h05 following a purchase from 30/04/2020

A bit disappointed because inside there is no automatic stop like the other hats I had bought from you.

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Response from Soway anti-UV Published on 04/06/2020

Hello Madam,

What do you call "automatic stop screen" please?
All our hats have an inner tightening cord, allowing you to tighten the head circumference.
Thank you.
Best regards,
Marie

Annie P.

Published on 30/05/2020 à 18h19 following a purchase from 26/04/2020

Very satisfied with my purchase. Missing maintenance manual for the purchased item.

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Pierre-Claude M.

Published on 30/05/2020 à 06h45 following a purchase from 19/02/2020

Good quality material, but contacting customer service is a real hassle. Response nonexistent or very slow. Too bad.

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Response from Soway anti-UV Published on 30/05/2020

Hello Sir,

I am sorry that you took a long time to receive a response to your questions. As I handle customer service myself, I usually respond to emails during the day, so I am very surprised.
I apologize nonetheless.
Best regards,

Marie,
Marketing Director

Gwen S.

Published on 29/05/2020 à 15h42 following a purchase from 23/03/2020

A bit long delay, but probably due to Covid

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