The online store Spot Literie is praised for its efficient and reliable delivery, with many customers noting that their packages arrived quickly and in perfect condition, matching their orders exactly. The communication throughout the process is highlighted as excellent, with friendly and knowledgeable support available to assist with inquiries and provide advice. Customers appreciate the well-designed website that makes ordering straightforward and accessible, allowing them to find specific spare parts easily.
Nothing to say about the delivered products and the prices. However, after 15 days of waiting, I wrote an email and miracle my order was sent... not a little note or email to explain or apologize for the delay. Communication needs improvement therefore.
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Response from Spot Literie
Thank you for taking the time to share your feedback. We are delighted that you are satisfied with the quality of our products and our prices.
We once again apologize for the shipping delay as well as for our lack of communication during this period. Following the sending of a promotional code before a price increase, we received an exceptional volume of orders, which extended our processing times. However, we should have informed our customers more quickly, and we completely understand your remark.
Regarding your email, we unfortunately found that it had been classified in our spam folder, which explains the lack of response from us. This is not the level of service we wish to provide.
As we had the opportunity to discuss with you over the phone, at Spot Literie, we place great importance on customer satisfaction and quality communication. Your feedback helps us improve, and we thank you for your understanding.
We hope to have the pleasure of assisting you again under better conditions.
The Spot Literie team
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Pierre A.
Rating: 3 out of 5
following a purchase from 28/12/2025
Excellent service perfect product.
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chantal O.
Rating: 3 out of 5
following a purchase from 11/11/2025
Perfect
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Pierre J.
Rating: 2 out of 5
following a purchase from 11/06/2025
The slats were poorly packaged and arrived partially damaged.
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GEORGES P.
Rating: 2 out of 5
following a purchase from 19/04/2025
the slats of the headboard arrived cracked fortunately my husband reinforced them
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pmarcel L.
Rating: 3 out of 5
following a purchase from 07/04/2025
not received my order
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Patrice G.
Rating: 3 out of 5
following a purchase from 25/02/2025
Hello. I received the package in the same packaging as the first shipment, that is to say simple plastic, this time the contents were not damaged. I am overall disappointed with spot literie. P.GALEA
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Agustinho M.
Rating: 2 out of 5
following a purchase from 30/12/2024
I bought a 6-function remote control and when I opened it I realized that there are only 4 functions 🤔
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Florence K.
Rating: 3 out of 5
following a purchase from 20/12/2024
Had to adapt the plug connection on the bed motor to plug in the remote control. Too bad, but it works.
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Roland H.
Rating: 3 out of 5
following a purchase from 24/10/2024
The radio remote control does not work with the 5-pin male/female DIN cable purchased for easy connection. Remote control contact on the shell (6 ), cable only on the 5 pins.
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Claire T.
Rating: 2 out of 5
following a purchase from 08/09/2024
Delivery could not be made to the reception point I had requested. Another point was chosen without any input from me. This new address was not at all convenient for me, which is exactly what I wanted to avoid. So I'm not very satisfied. The product itself is very good, it arrived well packaged.
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Sing L.
Rating: 2 out of 5
following a purchase from 06/08/2024
I bought these products and they haven’t been shipped for 6 days
Response from Spot Literie
Hello, we are sorry for the delay due to the summer closure of our supplier. This is the reason why your order has been slightly delayed.
Best regards
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Fitahiana R.
Rating: 3 out of 5
following a purchase from 05/06/2024
Small lats!!! But the good thing is that it's solid and it's doing the job for now.
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Mira P.
Rating: 2 out of 5
following a purchase from 22/05/2024
Colissimo was unable to deliver on time and I had to cancel the service provider who was due to come on the WE to redo the entire installation of the slatted base. His availability is pending.
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Akim I.
Rating: 3 out of 5
following a purchase from 18/05/2024
Very correct
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Laurence D.
Rating: 3 out of 5
following a purchase from 22/03/2024
Great. Thanks for existing. The stud is very easy to change
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Claudette D.
Rating: 3 out of 5
following a purchase from 31/01/2024
The first part I received was the wrong one, so I can't be completely satisfied. However, I got a quick response to my complaint and the exchange was quick too. The person I spoke to on the phone was very friendly.
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Mariano D.
Rating: 3 out of 5
following a purchase from 27/01/2024
good material but delivery problem chronopost is really not a good choice for your deliveries.
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Daniel R.
Rating: 3 out of 5
following a purchase from 05/01/2024
Correct site. Good delivery. Good price. Average item but repair done.
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Andrés J.
Rating: 2 out of 5
following a purchase from 27/11/2023
el motor, no ha funcionado de la forma correcta
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Roland F.
Rating: 3 out of 5
following a purchase from 29/09/2023
Hello, my remote does not work I contacted your services and I would not have chosen the right model which works with my second remote! in short no refund send back at my expense to receive a new I dropped and nothing to add!
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Eliane P.
Rating: 2 out of 5
following a purchase from 27/09/2023
Delivery of unsuitable material!
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Sébastien T.
Rating: 3 out of 5
following a purchase from 08/09/2023
Fast delivery for my 10 slats, but one of them was cracked.
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Christophe E.
Rating: 2 out of 5
following a purchase from 05/08/2023
Very fast delivery, but the product is presented as universal, whereas it does not fit on our mattress slats...
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Response from Spot Literie
Hello, we're sorry to hear that this product is not suitable for you. In fact, this product is considered universal as it is suitable for the vast majority of box springs. Please do not hesitate to contact us with your problem so that we can investigate the possibilities. If we cannot find a solution, please return the products to us and we will refund your order. Sincerely The Spot Literie team
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Charles D.
Rating: 2 out of 5
following a purchase from 10/02/2023
Relatively fast delivery and correct prices, but only 11 of the 12 battens ordered were delivered and no way of making a claim on delivery.
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Response from Spot Literie
Hello, We're sorry to hear that there was an error in your order. We have taken care to send you back the missing item. Please do not hesitate to contact us by e-mail or telephone for this type of incident. We remain at your disposal if necessary. The Spot Literie team
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Olivier P.
Rating: 3 out of 5
following a purchase from 29/01/2023
It wasn't very clear that the linkage system ordered was only for ONE pair of footboards.... Remember that to link two beds together, you need to link TWO pairs of footboards together.... In short, the delivery is correct, but it's easy to make a mistake.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/09/2021
Order received on time but I did not receive the correct tips. They were double tips instead of single.
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Response from Spot Literie
Hello Sir, After checking, we have sent the bits you ordered, I think you must have made a mistake when ordering. Nevertheless, I would like to offer you the return slip so that you can return the parts to us and change them for the model you require. Please do not hesitate to contact us by e-mail or telephone if you have any questions.
Sincerely Roman Chorvoz
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/08/2021
Stop asking for an opinion as soon as you buy online. It's getting really annoying. We have a need, we look for it, find it and buy it. There's no need to comment when the product delivered corresponds to the product ordered. Only anomalies should be reported. So don't worry, we'll write to you if there's a problem.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/04/2021
Schnelle Lieferung, leider dann doch falsches Teil. Um Rückabwicklung per Mail und Rücküberweisung angefragt - keine Reaktion mehr. Schade. Teil passt nicht und Geld ist auch weg. Das ist schlechter Servis am Kunden und somit negativ. Fast delivery, unfortunately the wrong part. Asked to cancel transaction by e-mail and delivered - no response. A pity. Part doesn't fit and money is gone too. This is bad customer service and therefore negative.
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Response from Spot Literie
Hello Sir, I am sorry to hear through this post that the part you purchased does not match. We had not seen your emails because they went to junk mail. I will send you a return receipt and your order will be fully refunded upon receipt of the part. We sincerely apologize for this inconvenience. Bonjour monsieur, Je suis désolé d'apprendre à travers ce message que la pièce que vous avez acheté ne correspondait pas. We didn't see your mail because it was sent through the wrong couriers. I will send you a return receipt and your order will be refunded in its entirety upon receipt of the item.
Nous sommes sincèrement désolé pour ce contre temps.
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