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Rating: 4 out of 5
Fine
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Customer reviews of Spot Literie
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 830 published reviews
Summary of reviews
The online store Spot Literie is praised for its efficient and reliable delivery, with many customers noting that their packages arrived quickly and in perfect condition, matching their orders exactly. The communication throughout the process is highlighted as excellent, with friendly and knowledgeable support available to assist with inquiries and provide advice. Customers appreciate the well-designed website that makes ordering straightforward and accessible, allowing them to find specific spare parts easily.
Reviews 2 and 4 stars
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Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
received quickly we are satisfied
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A
Rating: 4 out of 5
I've dealt with quality staff who know their products well, as well as the attention paid to the customer.
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A
Rating: 4 out of 5
I ordered it for the DZ bed in my camper. The mattress slipped and so did the comforter. To be seen with use but it seems to be effective.
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A
Rating: 4 out of 5
I did not receive the order confirmation as expected! thank you
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A
Rating: 4 out of 5
Fast delivery , the products are what I wanted ,
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A
Rating: 4 out of 5
no problem
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A
Rating: 4 out of 5
A warm welcome, even on a holiday! Efficient. Professionalism
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A
Rating: 4 out of 5
good reactivity
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
The navigation on the site is very clear and the delivery time respected. Elegant and apparently solid item, but not very easy to install.
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A
Rating: 4 out of 5
Product very expensive per unit; therefore, I expect it to be INDESTRUCTIBLE! The ordering site is not easy to use: I wanted a batch of 100 pieces, which is commonplace, but I had to fight to get to the number 100 because this site doesn't know how to offer it in batches directly at a discounted price; likewise for the dimensions: I couldn't work out which one I had ordered: 53 MM, which is also commonplace and seems extraordinary on this site..;
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A
Rating: 4 out of 5
Fast, efficient
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A
Rating: 4 out of 5
Very responsive, product conforms to my expectations.
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A
Rating: 2 out of 5
Order received on time but I did not receive the correct tips. They were double tips instead of single.
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Response from Spot Literie
Hello Sir, After checking, we have sent the bits you ordered, I think you must have made a mistake when ordering. Nevertheless, I would like to offer you the return slip so that you can return the parts to us and change them for the model you require. Please do not hesitate to contact us by e-mail or telephone if you have any questions.
Sincerely Roman Chorvoz
Sincerely Roman Chorvoz
A
Rating: 4 out of 5
very fast delivery. site navigation more difficult
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A
Rating: 2 out of 5
Schnelle Lieferung, leider dann doch falsches Teil. Um Rückabwicklung per Mail und Rücküberweisung angefragt - keine Reaktion mehr. Schade. Teil passt nicht und Geld ist auch weg. Das ist schlechter Servis am Kunden und somit negativ. Fast delivery, unfortunately the wrong part. Asked to cancel transaction by e-mail and delivered - no response. A pity. Part doesn't fit and money is gone too. This is bad customer service and therefore negative.
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Response from Spot Literie
Hello Sir, I am sorry to hear through this post that the part you purchased does not match. We had not seen your emails because they went to junk mail. I will send you a return receipt and your order will be fully refunded upon receipt of the part. We sincerely apologize for this inconvenience. Bonjour monsieur, Je suis désolé d'apprendre à travers ce message que la pièce que vous avez acheté ne correspondait pas. We didn't see your mail because it was sent through the wrong couriers. I will send you a return receipt and your order will be refunded in its entirety upon receipt of the item.
Nous sommes sincèrement désolé pour ce contre temps.
Nous sommes sincèrement désolé pour ce contre temps.
A
Rating: 4 out of 5
Good, easy to use. Order delivered quickly, studs just mounted on bed, no opinion on their quality yet.
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A
Rating: 4 out of 5
The product I was looking for was easy to find. Delivery was fast and compliant.
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A
Rating: 4 out of 5
Very satisfied with the products, fast delivery, good quality.
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A
Rating: 4 out of 5
Compliant at all levels. Responsive too.
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A
Rating: 4 out of 5
Simple fast
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A
Rating: 4 out of 5
delivery as ordered
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Rating: 4 out of 5
very good site
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