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L
Rating: 2 out of 5
The product is good but took 3 weeks to arrive.
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Customer reviews of SPS FILETS
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 119 published reviews
Summary of reviews
The online store SPS FILETS is highly regarded for its exceptional product quality, particularly the nets that customers find to be well-made and durable, contributing to children's enjoyment in play areas. Many commend the fast and reliable delivery service, with several noting items arriving earlier than expected, ensuring a smooth purchasing experience. The ease of ordering from the website is frequently highlighted, as well as the seamless checkout process that enhances customer satisfaction.
2 star reviews
Reset filtersJ
Rating: 2 out of 5
The toboggan cover is not at all of good quality, the green hoops received have a lot of paint chip impacts, the ropes with the wooden logs hanging idem paint chips for the price is not a good quality.
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Response from SPS FILETS
Hello Mr. Chaussade, we'd like to thank you for your feedback, because it's by having opinions, sometimes even less good ones, that we make progress in perfecting our products.
To pick up on one point at a time:
- The toboggan tarpaulin is a sliding tarpaulin, and the edges are certainly incorrectly shown on the visual, since it's normal for the tarpaulin not to envelop. So I'm going to e-mail you a visual of a tarpaulin installed at one of our customers' sites, so that you can check its installation.
- For the offset circles, could you please send us photos of the paint chips? This is certainly a manufacturing defect that we'll be able to pass on to our supplier.
- As for the hanging plates, I'm sorry you weren't completely satisfied with the visual... Please note that all our colored CTBX modules are unpainted. The plywood is stained directly in the mass. So it's impossible for there to have been any drying problems... At the same time, could you send us photos of the damaged plates, so that we can see what the problem might be?
I'll e-mail you again to follow up your after-sales service and do my best to meet your expectations.
Thank you in advance,
And wish you a very nice day,
Nolwenn from the SPS Filets team ;)
To pick up on one point at a time:
- The toboggan tarpaulin is a sliding tarpaulin, and the edges are certainly incorrectly shown on the visual, since it's normal for the tarpaulin not to envelop. So I'm going to e-mail you a visual of a tarpaulin installed at one of our customers' sites, so that you can check its installation.
- For the offset circles, could you please send us photos of the paint chips? This is certainly a manufacturing defect that we'll be able to pass on to our supplier.
- As for the hanging plates, I'm sorry you weren't completely satisfied with the visual... Please note that all our colored CTBX modules are unpainted. The plywood is stained directly in the mass. So it's impossible for there to have been any drying problems... At the same time, could you send us photos of the damaged plates, so that we can see what the problem might be?
I'll e-mail you again to follow up your after-sales service and do my best to meet your expectations.
Thank you in advance,
And wish you a very nice day,
Nolwenn from the SPS Filets team ;)
G
Rating: 2 out of 5
Invoice collected 1 1/2 months after payment, same for out-of-stock products when nothing prevents immediate reimbursement. In short, SPS generates more problems than it solves. On the other hand, the people I deal with are friendly.
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Response from SPS FILETS
Hello there, Of course, we take more pleasure in reading our customers' reviews when they're positive. But you've taken the right approach, and it's also important to point out when you, as a customer, are dissatisfied with our service. On behalf of the entire SPS FILETS team, I'm truly sorry! Nevertheless, I would like to stress that these are delays and stock problems for which we are not responsible. As you know, your order concerned accrobranche equipment and accessories. In this particular area, we are only resellers of the brands with which we have set up distributor partnerships. I'm not telling you anything new either, about the problems of sourcing the raw materials needed for manufacturing, which all professionals have been encountering for some time now. All this is to reaffirm that everyone, in their own way, is doing their utmost to satisfy their business partners and customers. We're sorry we weren't able to respond to your request as you would have expected, but our teams do their best, every day. We will reiterate on the relevant product pages that delivery times may be extended in order to communicate with you as best we can and avoid any inconvenience. The entire SPS FILETS team joins me in wishing you all the best for the future, and hopes to see you again on our e-shop. If there's anything we can do to help, we'd be delighted to do it! Sincerely yours, Nolwenn from the SPS FILETS team