Customer reviews of SPS FILETS

9,4 /10

Based on 119 published reviews

Summary of reviews

The online store SPS FILETS is highly regarded for its exceptional product quality, particularly the nets that customers find to be well-made and durable, contributing to children's enjoyment in play areas. Many commend the fast and reliable delivery service, with several noting items arriving earlier than expected, ensuring a smooth purchasing experience. The ease of ordering from the website is frequently highlighted, as well as the seamless checkout process that enhances customer satisfaction.

3 star reviews

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LAURENE B.

Published on 13/04/2026 à 09h41 following a purchase from 17/03/2026

A little disappointed with the finish of my net

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Sven F.

Published on 29/10/2025 à 10h12 following a purchase from 26/08/2025

communication could be better

circuit J.

Published on 16/06/2022 à 20h17 following a purchase from 19/05/2022

very long delivery and not so available

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Response from SPS FILETS Published on 21/06/2022

Hello, We are very sorry that the delivery of your order has taken longer than expected. We do our utmost to ensure that your order arrives on time, but it can sometimes be a little late due to a bank holiday. Please note that we display production times in working days, and that it takes an average of 8 to 10 days to produce the nets. We thank you for your feedback and hope to see you soon on our e-shop! A very nice day to you, Nolwenn, from the SPS Filets team.

Capucine T.

Published on 03/05/2022 à 10h29 following a purchase from 04/04/2022

in general, it's fine, some prices are out of line with reality and my payment doesn't match the invoice, otherwise it's fine.

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Response from SPS FILETS Published on 05/05/2022

Hi Capucine, Thank you for leaving us your feedback on our site! It's always important for us to hear from you. Regarding your situation, I've contacted the sales team to get more details. The price difference is obviously to your advantage and linked to the discounts we've been able to offer you, so that's a bonus! By the way, we're waiting for your bank details so that we can transfer the money we owe you ;) We've registered you in our SLA customer database so that, in future, you'll have direct access to all our discounted prices! A very nice day to you. Nolwenn, from the SPS FILETS team ;)

Acheteur vérifié

Published on 15/09/2021 à 09h56 following a purchase from 26/07/2021

One of the splices leaves something to be desired.

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Acheteur vérifié

Published on 14/09/2021 à 11h35 following a purchase from 12/08/2021

Very easy to order and exchange with customer service. I only regret that I forgot a corner ring when I received my net...
After-sales service was reactive and sent me a quick link instead, but the result is not ideal.

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Response from SPS FILETS Published on 15/09/2021

Hello Valentine, We apologize for this unfortunate oversight on the part of our production teams. We're pleased to see that our customer service team has provided you with a suitable solution. We'll be doubly vigilant with your next order, we promise!
See you soon on our site, Nolwenn, from the SPS FILETS team.

Acheteur vérifié

Published on 01/06/2021 à 17h29 following a purchase from 28/04/2021

Delivery much too long, and the net is too thin, if I had wanted that I wouldn't have taken a clear measurement (2/2.5m) I'm disappointed... but thank you!

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Response from SPS FILETS Published on 03/06/2021

Hello Lolita, We're very sorry to hear about your dissatisfaction. Our production team works tirelessly to try and meet deadlines, unfortunately sometimes it takes a little while.
Regarding your monkey bridge net, it's normal for it to point out when it's laid on the ground. Once it's been properly attached to tightly tensioned and sheathed cables, it will naturally take on its rounded shape. Don't worry!
If you have any questions, please don't hesitate to contact our sales team. We'll be happy to help!
Thank you, Nolwenn, from the SPS Filets team.