The online store SPS FILETS is highly regarded for its exceptional product quality, particularly the nets that customers find to be well-made and durable, contributing to children's enjoyment in play areas. Many commend the fast and reliable delivery service, with several noting items arriving earlier than expected, ensuring a smooth purchasing experience. The ease of ordering from the website is frequently highlighted, as well as the seamless checkout process that enhances customer satisfaction.
in general, it's fine, some prices are out of line with reality and my payment doesn't match the invoice, otherwise it's fine.
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Response from SPS FILETS
Hi Capucine, Thank you for leaving us your feedback on our site! It's always important for us to hear from you. Regarding your situation, I've contacted the sales team to get more details. The price difference is obviously to your advantage and linked to the discounts we've been able to offer you, so that's a bonus! By the way, we're waiting for your bank details so that we can transfer the money we owe you ;) We've registered you in our SLA customer database so that, in future, you'll have direct access to all our discounted prices! A very nice day to you. Nolwenn, from the SPS FILETS team ;)
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Dorian A.
Rating: 5 out of 5
following a purchase from 15/03/2022
Quality service and material...
fast delivery.
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Sophie D.
Rating: 5 out of 5
following a purchase from 01/04/2022
Very good telephone reception I received my order quickly, I have just placed a new order, I am waiting to receive it.
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Response from SPS FILETS
Hi Sophie, We're delighted to have customer feedback like yours! It's important and constructive for our teams to get positive customer feedback, so thank you for taking a few minutes to write this review! See you soon on our e-shop!
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Sylvain R.
Rating: 5 out of 5
following a purchase from 14/02/2022
Everything went smoothly. Thank you very much.
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Bertrand M.
Rating: 5 out of 5
following a purchase from 16/01/2022
Very good. The products meet my expectations.
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Laurent S.
Rating: 5 out of 5
following a purchase from 20/12/2021
Very responsive service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/12/2021
Nickel
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/10/2021
Fast order and quality material
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/09/2021
Item conforms, fast delivery. Perfect
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/07/2021
One of the splices leaves something to be desired.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/08/2021
Very easy to order and exchange with customer service. I only regret that I forgot a corner ring when I received my net...
After-sales service was reactive and sent me a quick link instead, but the result is not ideal.
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Response from SPS FILETS
Hello Valentine, We apologize for this unfortunate oversight on the part of our production teams. We're pleased to see that our customer service team has provided you with a suitable solution. We'll be doubly vigilant with your next order, we promise!
See you soon on our site, Nolwenn, from the SPS FILETS team.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/07/2021
I don't have five stars because not all the colors appear on the site, but I'd like to thank spsfilets for calling me to confirm my order and for helping me find the right color. All the rest is top-notch, great for the price, nothing to say.
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Response from SPS FILETS
Hello Thomas, Thank you for your feedback! It's true that this page doesn't display the products in the different colors offered. It's an oversight on our part. We'll rectify this as soon as possible to make your browsing experience as smooth as possible!
Thank you for letting us know!
Nolwenn, from the SPS Filets team!
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/07/2021
ALL CLEAR.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/07/2021
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/06/2021
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/06/2021
no problem!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/04/2021
Delivery much too long, and the net is too thin, if I had wanted that I wouldn't have taken a clear measurement (2/2.5m) I'm disappointed... but thank you!
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Response from SPS FILETS
Hello Lolita, We're very sorry to hear about your dissatisfaction. Our production team works tirelessly to try and meet deadlines, unfortunately sometimes it takes a little while.
Regarding your monkey bridge net, it's normal for it to point out when it's laid on the ground. Once it's been properly attached to tightly tensioned and sheathed cables, it will naturally take on its rounded shape. Don't worry!
If you have any questions, please don't hesitate to contact our sales team. We'll be happy to help!
Thank you, Nolwenn, from the SPS Filets team.
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/04/2021
From the moment I placed the order, it seemed complicated for delivery in a short time slot, but I was listened to perfectly, and the net was delivered 2 days before the deadline. More than perfect.
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Response from SPS FILETS
Hello Michel, Thank you for your positive feedback on your customer experience with us. Our entire team, from sales to production, puts all its energy into meeting your expectations. And it's thanks to feedback like yours that we're even more motivated and determined to satisfy your needs as quickly as possible. We thank you for your appreciation and look forward to seeing you soon ;)
The SPSFILETS team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/04/2021
Aaaa
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/04/2021
Very good strength, Very good finish
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/04/2021
satisfied with the quality of the products and the good communication with SPS agents. too bad online billing isn't available. prices are still a bit high.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/04/2021
Good value for money, easy to order, delivery on time.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/02/2021
Very satisfied
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/06/2020
It's a quality product that conforms
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/08/2020
User-friendly website Fast order Top product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
Internet service, delivery and deadlines ok
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/02/2021
super! Fast and efficient! I've been ordering from the site for years and I'm never disappointed.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/06/2020
I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/04/2020
Very satisfied with the items ordered and the delivery times respected.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/02/2021
Explicit choice.....
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/04/2020
very efficient and accommodating, thank you!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/03/2021
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/02/2021
Convenient site. Very friendly and efficient customer service by phone. Fast delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/11/2020
Top!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/03/2020
The parcel was received without a hitch during the 1st confinement and quickly installed in the play area.
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