Customer reviews of Sroka Company

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 543 published reviews
5 502 92% 4 25 5% 3 7 1% 2 5 1% 1 4 1%

Summary of reviews

The online store excels in product quality, with many customers highlighting the sturdiness, lightweight design, and excellent performance of items like paddles and boards. The materials used have received praise for their resilience and effectiveness, particularly in challenging conditions, which enhances the overall experience for users. Delivery is consistently recognized for its speed and efficiency; orders are often described as arriving quickly and well-packaged, ensuring that customers receive their products in excellent condition.

Reviews 1 and 2 stars

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M
MJ H.
Rating: 1 out of 5
following a purchase from 25/05/2026
No reaction to my email......
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Response from Sroka Company
I’m sorry about that. Your email was in the spam. Like we said before, if you don’t have any answers by email, call us, we are very reactive by phone.
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VICTOR B.
Rating: 2 out of 5
following a purchase from 18/05/2026
The board is delivered without the screws for fixing to the foil...
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Response from Sroka Company
Hello Sir. Thank you for your feedback. Yes, that is completely normal. Because the screws belong to the foil. And how can we know the length, the diameter of screws when all brands use different screws and sizes? Some use 6 mm screws, others 8 mm, some have made 7 mm screws for depth, some use 25, 20 and surely others. So the screws are part of the foil and not of the board. Thank you for your understanding. For your information, at SROKA, we provide all the screws for all board and front wing configurations which allows us to meet all needs. If others do not do it, I am sorry.
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, Sylvain D.
Rating: 2 out of 5
following a purchase from 10/11/2025
Pump board 85 that cracks during the pumping of its first water launch
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Response from Sroka Company
Hello Dumas. This is not normal. I just called you on the phone and left a message and we are going to change the board.
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Tobias S.
Rating: 2 out of 5
following a purchase from 14/10/2025
My order came very delayed. The Board is heavier than advertised even with the +-10%. My board has scratches out of the box, they said it does not impact the performance. Overall not a nice experience.
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Response from Sroka Company
Hello Sir. Thank you for your feedback. As mentioned in our email, we have changed the way we apply the grip to the board in order to improve its appearance. This process was carried out without prior testing on a prototype in order to meet delivery deadlines. Unfortunately, this new technique has slightly increased the weight of the board. We apologized for this in our email and explained the reason to all our customers. Now, your board is indeed 13% heavier, which is 3% more than the stated tolerance. This means your board is 50 grams heavier. I'm not sure that 50 grams on a board will make much difference to your performance on the water. Furthermore, in an email dated November 13, 2025, at 2:11 PM, we offered you an exchange for a refund. To date, we have not yet received a response from you. Please know that we care about our customers and the quality of our products. Sincerely, Mr. Bruno SROKA
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Mickaël R.
Rating: 1 out of 5
following a purchase from 17/06/2025
After buying a complete paddle kit, the pump broke immediately on the first use with a paddle that was half inflated! Customer service initially asks for the paddle's serial number, etc., but does not respond anymore despite several emails, so the paddle is unusable (pump made in China). Let's hope the paddle has no issues because they do not respond after purchase!
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Frank M.
Rating: 1 out of 5
following a purchase from 23/09/2024
When I received my SUP Alpha Fusion, I noticed visual defects in the quality of manufacture: - gap between the strips of the Pad - valve coming off - many traces of glue not very reassuring about the workmanship - pump whistling a lot What disillusionment especially since I expected a quality product as mentioned on their website: "The SROKA quality pledge Our goal is to offer you an exceptional paddle board with - A unique design with impeccable quality - ... Every SROKA product has been developed, tested and approved by Bruno SROKA (3 x World Kitesurfing Champion and Adventurer) and his team. He makes it a point of honor to ensure that each product is top-of-the-range, easy to use, of impeccable quality and comfort, and durable over time." I immediately e-mailed Sroka Shop, who didn't call me back and whom I had trouble reaching. In addition to photos, I sent a video to prove all the defects. When I called back, no one had read my e-mail and I was given a totally lunar speech to the effect that this was normal because all SUPs were hand-built and all pumps whistled. After my insistence, the manager offered to send the SUP back to his store, at my expense of course, for a refund. Since I've lost confidence in this company, I'd rather keep the SUP (too bad for me ) as I'd have had to spend even more time and money on return transport (there's no return form, no dedicated carrier) and possible surprises from Sroka for the refund. I'll see how the SUP performs on the water and over time. Conclusion: Non-existent sales contact and after-sales service, a small company that has difficulty managing the quality of its Chinese supplier, which means random quality and marketing on the website and social networks that are out of touch with reality.
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Response from Sroka Company
Hello Sir, I am sorry for this bad experience and I apologize. But I am very surprised by what you say. I am Bruno SROKA, I spend my day on the phone with clients to inform and assist them. So when you tell us that it is impossible to reach us, I am really surprised. I offered you to change your paddle but you did not accept it.
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Acheteur vérifié
Rating: 1 out of 5
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Rating: 1 out of 5
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Rating: 1 out of 5
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Rating: 1 out of 5
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Acheteur vérifié
Rating: 2 out of 5
After-sales service not up to scratch, considering the price of the equipment, even though I am still within my right of withdrawal. I think it's a pity not to have any return regarding the non-conformity of the material sent: paddle and paddle. I had a very good contact for the purchase and since I pointed out that the material presents nonconformities, the contact is broken except to say to me, it is sure that you have no chance to cumulate 2 nonconformities. Why don't they offer me a material exchange?
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Response from Sroka Company
Hello. Indeed we took a few days to answer you because you can imagine it we are in full season and we are a small staff. We called you twice today and we sent you an email without any return from you to solve the problem. I would just like to clarify, when you say non-conforming board, there is only a very small trace of glue at a place near the handle of portage (almost imperfect under the handle Neoprene portage) For information, the boards are made by hand by workers (men and women who like us are not machines) and therefore they sometimes happen to them as to all of us not to have paid perfect attention to erase a small trace of glue at the handle. This small trace of glue does not make this product non-compliant. Moreover, by scraping lightly with the scraper of a sponge, this trace of glue will go easily. We expect you to contact us as soon as possible. I remind you that we are reachable by phone every day from Monday to Friday from 9:10 am to 6 pm non stop.
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jean-pierre M.
Rating: 2 out of 5
foil sroka unremovable blocked in fuselage...yet greased tefgel since difficulty the first times, then after impossible... lost its value at the resale... board 90l sroka use strapless only of the board and cracked case, the repair cost me 150 while I had no discount on the purchase sending it back would have made me lose time and sroka would have taken charge? I am part of the most experienced in wingfoil and kitefoil so it is not good for the advertising sroka ... even if shape of foil are correct
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Response from Sroka Company
Hello. I am quite surprised by your remark. Like all products sold in France, we guarantee our products for 2 years. Moreover we produce the boards in France so it means that we have totally the capacity to take care of the repair of your board. Indeed if we are not informed that you had a problem on this board of 2020, I cannot answer your request. This repair would have been free for you if you had contacted us. About your unmountable foil, we remind you that on the user manual it is clearly indicated in Bold, that you have to dismantle and rinse your foil after each session. Indeed on the 2020 foil, if you have not disassembled your foil over a long period, disassembly is impossible. That's why in 2021, we have completely changed the foil connection to avoid this type of problem. We remind you that we are available every day of the week from Monday to Friday from 9:10am to 6pm by phone, chat and email if necessary.
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